肩负起为党分忧为民解难的神圣使命 Shoulder for the party for the people of sharing out sacred mission
——第六次全国信访工作会议以来信访工作成就综述 -sixth national the complaint of complaint reporting achievement since the meeting were reviewed

    新华社北京7月12日电（记者隋笑飞）日前，福建省宁德市霞浦县霞辉名城小区的60多户住户终于不再为自己买的商品房办不了房权证、安保系统存在隐患等问题上访了。在今年霞浦县开展的“千名干部访万户、四下基层促和谐”活动中，县委书记深入小区与上访群众座谈交流，详细了解情况，并协调信访局、城建、房管等部门现场办公，使问题得到了较好解决。

    Beijing 7 dec（Reporter sui smile fly）a，Ningde city in fujian province XiaPuXian XiaHui the 60 homes resident finally stop to get yourself not do the commodity house of room card、Security system exists problems such as the hidden trouble to appeal。In XiaPuXian carried out this year“Cadres to visit all users、Four basic to promote harmony”activities，County wei secretary into communities and the petitions panel exchange，Detailed understanding of situation，And coordination letters、Urban construction、&housing administration department and the office，To get a good solve。

    这是2007年第六次全国信访工作会议召开以来，我国信访工作取得显著业绩的一个缩影。

    This is 2007 sixth national the complaint since meeting，Our country the complaint made remarkable performance of a miniature。

    5年来，在以胡锦涛同志为总书记的党中央坚强领导下，各地各部门按照中央关于信访工作的一系列决策部署，积极畅通信访渠道，大力推动“事要解决”，切实维护群众合法权益，推动信访形势保持持续下降的总体态势，进一步密切了党和政府同人民群众的血肉联系，有力地支持了改革发展稳定大局。

    Five years，In with comrade hu jintao as general secretary of the central committee under the strong leadership，All localities and departments shall, according to the complaint about a series of decision to deploy，Clear channel positive complaint，Vigorously promote“Things to solve”，To protect the lawful rights and interests，Promote the continuous decrease of complaint to keep the total situation，The party and the government more closely with the flesh-and-blood ties，Effectively support the overall reform, development and stability。

    

    中央高度重视信访工作 The central attaches great importance to the complaint

    上世纪９０年代初以来，随着我国改革的不断深化和社会主义市场经济体制的逐步建立，工业化、信息化、城镇化、市场化、国际化的加快推进，一些发展中的矛盾不断出现，并大量地通过信访渠道反映出来。

    Since the early 1990 s，With the deepening of China's reform and the system of socialism market economy gradually establish，industrialization、information、urbanization、marketization、International accelerating，Some in the development of contradictions appear constantly，And a lot of complaint reflected through channels。

    从1992年开始，全国信访总量连续12年攀升。

    From 1992 to，The national total complaint for 12 years to climb。

    面对复杂严峻的信访形势，党中央、国务院审时度势，对新时期的信访工作作出一系列决策部署。胡锦涛总书记、温家宝总理等中央领导同志作出一系列重要指示，提出明确要求，为信访工作的科学发展指明了前进方向，进一步坚定了各地各部门做好新时期信访工作的信心和决心。

    The face of the complicated and grim situation complaint，The party central committee、The situation under the state council，In the new period of the complaint made a series of decisions to deploy。General secretary hu jintao、Prime minister wen jiabao the leadership comrade made a series of important instructions，Give clear requirements，For the scientific development of the complaint pointed out the future direction，Further strengthened the localities and departments of complaint in the new period of confidence and determination。

    建立信访联席会议制度，出台具有里程碑意义的《中共中央国务院关于进一步加强新时期信访工作的意见》，修订实施《信访条例》，进一步畅通信访渠道，大力推动“事要解决”……在广阔的中国大地上，在改革发展的关键时期，打响了一场解决信访问题的攻坚战。

    Build system of joint conference for complaint，Issued landmark《The state council on further strengthening the central committee of the communist party in the new period the opinions of the complaint》，Implementation of the revised《Complaint regulations》，Further clear channel complaint，Vigorously promote“Things to solve”......In the vast China on the earth，In the key period of reform and development，Fired a complaint to solve the tough sell。

    2005年，一举扭转了信访总量持续攀升的势头。从此至今，全国信访总量连续保持着下降态势。为巩固已有成果，继续保持信访形势好转的态势，2007年3月，中央召开了第六次全国信访工作会议，对新时期的信访工作作出了全面部署。

    2005 years，Every turn the total amount of the complaint continued its momentum。Since then has，The national total keep continuous complaint decline situation。To consolidate the results，Continue to keep the complaint conditions improve the situation，March 2007，The central held the sixth national work conference complaint，In the new period made a complaint reporting of all-round deployment。

    5年来，信访工作在中央的高度重视和各级党委政府、各部门的共同推动下，乘风破浪，奋勇前行，取得了显著业绩。

    Five years，The complaint in the central attach great importance and party committees at all levels of the government、Each department jointly promote the next，Braving the wind and waves，Strong for the forward，Made remarkable achievement。

    

    “事要解决”成效显著 “Things to solve”effect

    信访工作难，难就难在群众信访反映的问题复杂多样、涉及面广，政策性强，解决难度大。

    Correspondence work hard to，Difficult difficult in the complaint of complicated problems reflect、Involve wide，Policy strong，Solve the difficulty of。

    5年来，各地区各部门牢记为民宗旨，发扬务实作风，坚持依法按政策办事，以“件件有着落、事事有回音”和群众满意为目标，进一步加大工作力度，多措并举，使绝大多数信访事项得到及时就地解决。

    Five years，All localities departments for the purpose in mind，Develop pragmatic style，According to the policy to handle affairs according to law，to“Landing a Labour、Everything have echo”And satisfy the crowd as the goal，Further intensify efforts to work，Simultaneously concerning the，Make most of the complaint reporting get timely solve on-site。

    ——群众诉求表达渠道更加畅通。山东、河南、湖南等地在全省开通“绿色邮政”，群众写信反映问题一律免贴邮票；贵州毕节市、浙江宁波市、江西九江市利用现代信息技术手段，实现市、县、乡三级“视频接访”；全国信访信息系统不断完善，各省、自治区、直辖市和46个中央部门与全国信访数据中心实现互联互通；国家投诉受理中心成立并开展“网上信访”等。

    The express channel-appeal more clear。shandong、henan、Hunan province in the open“Green postal”，The crowd write a letter reflect problems are no postage；Guizhou bijie city、Ningbo city, zhejiang、Jiangxi JiuJiangShi using modern information technology means，Realize city、county、Township level 3“Video JieFang”；The national any information system improvement，provinces、Autonomous region、Municipalities directly under the central government and the central department and the national 46 complaint data center realize the interchange；Countries accept complaints established and carrying out the center“Online complaint”etc。

    ——初信初访绝大部分解决在基层和属地。各地区各部门认真落实首问首办责任制，综合运用政策、法律、经济、行政等手段和教育、协商、调解、疏导、听证等办法，使大量问题在第一时间化解在了基层和属地。

    -the first visit first believed most at the grass-roots level and solve the territory。All localities departments earnestly implement the responsibility system for the first ask first，Comprehensive policy、law、economic、Administrative means and education、consultation、mediation、counseling、Hearing the way such as，Make a host of problems in the first time to dissolve the grassroots and in territory。

    ——大批信访积案得到化解。中央连续5年组织部署开展“信访积案化解”攻坚活动，通过领导包案、分类化解、督查督办等措施，推动解决了一大批长期积累的疑难复杂信访问题。农村土地征用、城镇房屋拆迁、国有企业改制等方面信访突出问题明显缓解。

    -a large number of disturbing backlog get defuse complaint。The central organization for deployment for five years“Disturbing backlog defuse complaint”Crucial activities，Through the leading pack case、Classification dissolve、Beside of protecting measures，Promote solve a large number of long-term accumulated complex problems difficult complaint。Rural land requisition、Urban house dismantlement、The state-owned enterprise restructuring, etc the complaint obviously alleviate problems。

    ——发挥政策效应成批解决了大量信访问题。各级信访部门认真收集、整理、分析群众信访反映的问题，提出完善、落实相关政策的意见建议，为党委政府科学民主决策当好参谋助手。

    -play policy effect to solve the problem of the complaint。Complaint department at all levels to collect carefully、finishing、The analysis of the problems reflected the complaint，To improve、Carry out the relevant policy Suggestions of opinion，For the party committees and governments of scientific and democratic outside.bettering assistant。

    ——基层基础不断夯实，源头预防和化解矛盾的机制进一步完善。中央每年部署开展矛盾纠纷排查化解工作，及时发现和化解了大量矛盾纠纷。各地区各部门推动工作重心从事后处理向事前防范转移，使大量矛盾隐患化解在基层和初始。

    Basic-constantly ramming，The source of the prevention and contradictions further perfecting the mechanism。Every year in the central deployment disputes dissolve work regularly，Discovered in time and resolve a lot of disputes。Each area agencies to promote the focus to engage in post-processing prevention transfer，Make a hidden danger in the primary and resolve contradictions initial。

    群众利益无小事，老百姓的事就是天大的事。把来访群众当家人，把群众来信当家书，把群众反映的问题当家事，把群众工作当家业，信访工作就不再难。

    The benefit of the masses without incident，The common people is big。The crowd when they visit，Letter from the masses the book，The mass of the problems reflected，Put the masses work when possessions，The complaint is no longer difficult。

    

    领导干部接访下访形成制度 Leading cadres JieFang XiaFang formation system

    从“背靠背”到“面对面”，从“你上来”到“我下去”，从“你访我”到“我访你”，领导干部接访下访，不仅解决了一件件信访事项，还拆掉了一道道干群之间的“篱笆墙”，架起了一座座党和政府与人民群众的“连心桥”。

    from“back-to-back”to“Face to face”，from“You up”to“I go down”，from“You visit my”to“I visit you”，JieFang XiaFang leading cadres，Not only solved the pieces of complaint reporting，Also pulled down a road between cadres“fence”，Set up a party and government and the people“LianXinQiao”。

    2008年，湖北省组织开展县委书记大接访活动，取得明显成效。中央联席会议随后在全国范围部署开展县委书记大接访活动。全国2800多个县的党政领导干部纷纷走上接访一线，仅半年时间就接待群众来访87.9万批次、387.4万人次，解决了大量信访问题。

    2008 years，Hubei province, the organization carries out the county wei secretary big JieFang activities，achievements。The central joint conference later in the national deployments in county wei secretary big JieFang activities。The national in more than 2800 counties in the communist party, to JieFang in a line，Only half a year received the time to visit throughout 879000、3.874 million people，To solve the problem of the complaint。

    2009年，中央制定下发《关于领导干部定期接待群众来访的意见》。

    2009 years，Issued by the central make《About the leading cadres of the visiting opinions regularly reception》。

    2010年开始，中央联席会议把领导干部接访作为每年的主要工作进行重点部署、重点检查。

    Started in 2010，The joint meeting of the leading cadres to JieFang as the main work every year for the deployment、Key check。

    2011年12月，在浙江宁波召开的现场会，交流总结各地开展领导干部接待群众来访工作的经验做法，并下发文件，从制度层面进一步深化领导干部接待群众来访工作。

    December 2011，Ningbo in zhejiang province at will，Exchange summary for leading cadres around the work experience of the reception to visit it，And issued a document，From a system level further deepening the leading cadre receive visits from。

    5年来，各地在实践中不断总结和完善方式方法，推动了领导干部接访下访工作深入开展。如浙江、湖北、内蒙古、辽宁、湖南等地通过专题接访、带案下访等形式，听民声、访民情、解民忧、暖民心；河北、江苏、安徽、江西等地组织各级干部开展各种形式的下基层活动，把“办公桌”搬到基层一线去。

    Five years，Everywhere in practice continuously review and improve methods，Promote the leading cadres JieFang XiaFang work thorough development。Such as zhejiang、hubei、Inner Mongolia、liaoning、Hunan through the special JieFang、Take the form such as XiaFang case，Listen to praised、People visit、Solution MinYou、Warm people；hebei、jiangsu、anhui、Jiangxi organization cadres at various levels carry out various forms of activities to descend a basic level，the“desk”Move to a primary a line。

    现在，各级领导干部接访下访已经形成了工作制度。实践证明，领导干部接待群众来访，是一项有效维护群众合法权益、切实保障和改善民生的工作，是一项有效促进作风转变、进一步提高群众工作能力和决策水平的工作，是一项密切党群干群关系、巩固党的执政基础的工作，取得了“一举数得”的综合效应。

    now，Leading cadres at all levels JieFang XiaFang has already formed the work system。Practice proves，The leading cadre reception visit，Is an effective safeguard the legitimate rights and interests、To guarantee and improve the people's livelihood，Is a effectively promote the style changes、To further improve the ability to work and decision-making level of work，Is a close party-mass relationship between cadre and masses、Strengthen the party's ruling foundation work，made“YiJuShuDe”The comprehensive effect of。

    

    体制机制和法制建设成果丰硕 System mechanism and legal construction fruitful

    党中央、国务院十分注重信访工作体制、机制和法制建设，各地区各部门积极开拓创新，把在实践中形成的有效做法固化下来，形成制度规范。

    The party central committee、The state council pay great attention to the complaint system、Mechanism and legal construction，All localities departments actively explore the innovation，In the practice of the formation of the effective practice curing down，Formation system standard。

    5年来，我国信访工作的体制机制和法制建设取得丰硕成果。

    Five years，The system of our country the complaint mechanism and legal construction have yielded substantial results。

    ——信访工作体制机制进一步完善。中央联席会议先后召开28次全体会、专题会和全国电视电话会研究部署信访工作。各地区各部门党政主要负责同志亲自抓，形成了统一领导、部门协调、齐抓共管的工作体制，进一步健全完善了信访联席会议制度，充分发挥了上下联动、左右协调、运转高效的机制效应。

    -the complaint to further improve the mechanism of system。The central joint conference has held all 28 times、Project and national television research will deploy complaint reporting。All localities departments responsible for party comrades personally stresses，Form the unified leadership、Department coordinate、The management in the system，To further improve the system of joint conference for the dilemma，Give full play to the fluctuation linkage、Or so coordination、Improve the efficiency of the mechanism effect。

    ——用群众工作统揽信访工作。各地区各部门积极探索创新用群众工作统揽信访工作的思路和方法，取得明显成效。目前，全国已有29个省份的180多个市（地、州），1300多个县（市、区）开展了试点工作。实践表明，把信访工作作为党的群众工作的重要组成部分，是有益的实践和成功的经验。

    With the masses work, dominating the complaint reporting。All localities departments actively explore the innovation, the complaint with the dominating the ideas and methods，achievements。At present，The country had been 29 provinces city of more than 180（to、state），More than 1300 county（city、area）In the pilot projects。Practice shows that，Put the complaint as the masses of the important part，Is beneficial practice and successful experience。

    ——信访工作法制化迈出重大步伐。《关于违反信访工作纪律适用〈中国共产党纪律处分条例〉若干问题的解释》《关于违反信访工作纪律处分暂行规定》等有力地推动了相关工作的深入开展。各地各部门按照中央的总体部署，结合各自实际，制定出台了相关配套法规、制度2000多件，初步形成了覆盖各个方面、规范各个环节，科学严谨、协调配套、较为完备的信访工作法规制度体系。

    -legal complaint administrativesystem。《Complaint about the violation of discipline for the China communist party discipline regulations > the explanation of some issues》《Violation of the complaint about the disciplinary action provisional regulations》And a powerful impetus to the relevant work thorough development。All localities and departments shall, according to the overall planning of the central，Combine their actual，Set on the related laws and regulations、System many 2000，Initially formed covers every aspect、Standard each link，Rigorous scientific、Coordinated with、A complete set of the complaint and regulations system。

    ——中国特色信访理论研究不断深入，引领和指导了信访工作实践。各地区各有关部门在信访工作实践中，认真分析信访问题的成因，深入探索新时期信访工作的一般特征和规律，不断深化信访理论研究，初步形成了符合新时期信访工作客观实际的信访理论体系。

    -Chinese characteristics theory research further complaint，Lead and guide the practice of the complaint。Various areas all relevant departments in the complaint in practice，Analysis of the causes of the problem serious complaint，Explore the complaint in the new period the general characteristics and laws，Deepening the complaint theory research，Initially formed meets the new period the complaint of objective reality complaint theory system。

    

    能力水平全面提升 Ability to raise the overall level

    5年来，各级信访部门不断加强队伍建设和机构建设，服务群众的能力明显增强。选配了一大批优秀干部充实到信访部门中来，进一步优化了干部队伍结构；选派了一大批干部到信访部门挂职锻炼，使信访部门成为培养锻炼干部的重要基地；县级信访工作得到明显加强，普遍建立健全了县、乡、村三级信访工作网络，预防和推动解决问题的能力明显提升。

    Five years，Complaint department at all levels continuously strengthen the team building and institution construction，The ability of serving the people is obviously increased。Equipped with a large number of outstanding cadres added to the complaint department，To further optimize the structure of cadres；Select a large number of cadres to the complaint department or exercise，Make the complaint department become an important base of cadres training exercise；The complaint at the county level obviously strengthened，Universal established has improved the county、township、Village level 3 the complaint network，Prevention and promote the ability to solve problems up considerably。

    5年来，各级信访部门把能力建设放在突出位置，组织开展了“创学习型机关、建高素质队伍”“建设工作一流、群众满意信访部门”“深入学习实践科学发展观”“创先争优·能力建设活动”等形式多样的主题实践活动，极大地提升了干部的综合素养。

    Five years，The complaint department at all levels capacity building in the outstanding position，Organized the“Gen learning organ、Built high quality team”“Construction first-class work、With the complaint department”“Further study practice the scientific concept of development”“Excel · ability construction activities”And the various forms of subject practice，Greatly increase the cadre of comprehensive quality。

    广大信访工作者用攻坚克难、务求实效的实际行动，践行着“为党分忧、为民解难”的神圣誓言。

    The complaint with crucial g hard workers、The actual effect to action，Fulfills the“Sharing sorrow for the party、Out for the people”Sacred oath。

    ５年来砥砺奋进，５年来成就喜人。信访工作走过了不平凡历程，也积累了弥足珍贵的经验：做好新时期的信访工作，必须牢固树立全局观念，深刻认识信访工作的重要性，充分发挥信访工作在构建社会主义和谐社会中的基础性作用；必须始终站稳群众立场，带着对群众的深厚感情做信访工作，切实维护合法权益，不断密切党同人民群众的血肉联系；必须更加注重标本兼治，以事要解决为核心，以源头治理为重点，落实和完善维护群众利益的政策和制度；必须积极创新体制机制，建立健全群众诉求表达机制、利益协调机制、矛盾调处机制和权益保障机制，不断提高信访工作科学化水平。

    Under five years once，5 years gratifying achievements。The complaint past the unusual course，Also has accumulated valuable experience：Make new period of the complaint reporting，We must firmly establish the overall concept，Profound understanding of the importance of the complaint，Give full play to the complaint in the construction of socialist harmonious society to the basic role；People must always stand firm position，With the deep affection to the crowds do complaint reporting，Safeguarding the legitimate rights and interests，Constantly close the flesh-and-blood ties；Must pay more attention to specimen，To solve with as the core，To source is to focus on the management，Implement and improve the safeguard the interests of the policy and system；Must be positive innovation system mechanism，To establish and perfect the system to express the appeal、Interest coordination mechanism、Conflict mediation mechanism and the rights and interests protection mechanism，Continuously improve the complaint scientific level。

    宏伟蓝图已绘就，新的征程再起航。站在新的历史起点，信访工作任重而道远。我们坚信，有党中央、国务院的坚强领导，有各级各部门和社会各界的共同努力，新时期信访工作一定能够迈上新台阶，为全面建设小康社会和构建社会主义和谐社会作出新的更大贡献！

    Grand blueprint has draw it，New journey set sail again。Standing at a new historical starting point，The complaint a long way to go。We firmly believe that，Have the party central committee、The strong leadership of the state council，Have each department at all levels and all circles of the society together，In the new period can be certain to the complaint to step on to a new stage，For all-round construction of the well-off society and the construction of socialist harmonious society to make new greater contributions！

黑龙江省市(地)信访联席会议召集人座谈会举行 Heilongjiang provinces and cities(to)The joint meeting held convener complaint forum

    7月9日，黑龙江省市(地)信访联席会议召集人座谈会在哈尔滨召开，黑龙江省委常委郝会龙出席座谈会并讲话。

    July 9,，Heilongjiang provinces and cities(to)The joint meeting of the complaint convener forum held in Harbin，Heilongjiang provincial party committee of HuiLong attended and addressed to the symposium hao。