尽化干戈为玉帛 定纷止争促和谐 All of them to beat their swords into plowshares extinguish the inferno to promote harmony
——各地完善“大调解”体系推进社会管理创新综述 Around-perfect“Big mediation”To push forward the social management system innovation and reviewed in this paper

    新华社北京７月２１日电（记者杨维汉、刘奕湛）人民调解，被誉为化解社会矛盾冲突的“东方经验”。

    Beijing, July 21 dec（Reporter YangWeiHan、LiuYiZhan）People's mediation，Is known as the contradictions of the conflict“Oriental experience”。

    “有事就去‘法律诊所’，那里来了大法官。”这是上海市金山区朱泾镇南圩社区居民口中经常念叨的话。调解员褚进余是一位退休老法官，他的记事本里密密麻麻地记录了多年来处理的２５０多起纠纷。

    “Something happened to‘Law clinic’，There has to justice。”This is the Shanghai jinshan zhu south the community residents who could talk mouth words often。Mediators more than ChuJin is a retired old judges，His notepad sucked for years to deal with the record over 250 cases of dispute。

    “法律诊所”来访者的“烦心事”五花八门，从空调外机滴水到侵占遗产分割，从夫妻吵架到房产买卖纠纷……调解员耐心地听居民谈心事，不厌其烦地给当事人打电话、出点子。目前，上海各基层法院都成立了诉调对接中心，每年受理案件超过１０万件，调解成功率超过了６０％。

    “Law clinic”The visitor's“troubles”multifarious，From the air conditioning water to encroach on heritage machine division，From quarrelling between couples to real estate business disputes......Mediators patiently listen to talk to residents，His call to the parties、ideas。At present，Shanghai each basic courts has established the lawsuit docking center，Each year more than 100000 pieces of accepted the case，Intercessory success rate of over 60%。

    在社会转型期“新老问题相互交错，多种矛盾纠纷叠加”的形势下，问题能否及时解决在基层？隐患能否顺利消除在萌芽状态？构建完善“大调解”工作体系，成为各地创新社会管理、把矛盾纠纷化解在基层的“法宝”。

    In the transitional period“New and old problem interlaced，Many disputes stack”Under the situation of，Problem can be timely solve in the primary？Eliminate hidden dangers can be successfully in the bud？Constructing perfect“Big mediation”Work system，All become social management innovation、To resolve disputes in the primary“Magic weapon”。

    社会管理，人是核心，把人的因素考虑充分，把人的关系理顺，就抓住了社会管理创新的根本。现在，许多地方尝试从过去单纯依靠强力手段的刚性管理转变为兼顾柔性服务，通过服务实现柔性管理，前置处理社会矛盾，将矛盾消融在萌芽状态中。

    Social management，People is the core，The factors to consider the full，The relationship between the people straightened out，Caught the social management innovation root。now，Many places from the past to try just depending on powerful means of rigid management into consideration flexible service，Through the service realize flexible management，Lead dealing with social contradictions，Will vanish in contradiction bud。

    “大调解”工作体系建设，党委政府统筹协调解决重大复杂矛盾纠纷，政法综治部门整合各方力量，建立调处化解矛盾纠纷综合平台，发挥县级矛盾纠纷调处中心，特别是乡镇、街道综治工作中心整合力量和资源，“一站式”化解矛盾纠纷的作用，做到“统一受理、集中梳理、归口管理、依法处理、限期办理”。

    “Big mediation”Work system construction，Party committees and governments of overall coordination of the great and complex to solve disputes，Political parties ZongZhi department integration power，Establish mediation resolves disputes comprehensive platform，Play county disputes mediation center，Especially township、The street ZongZhi work strength and resources integration center，“one-stop”Resolves disputes role，do“Unified accept、collects、Centralized administration by the、Shall be dealt with according to law、Deadline for”。

    “发动和依靠群众，坚持矛盾不上交，就地解决。”上世纪６０年代，浙江诸暨市创造了化解基层矛盾纠纷的“枫桥经验”。近５０年来，诸暨市坚持“枫桥经验”的基本精神不动摇，与时俱进，不断赋予“枫桥经验”新的时代内涵。“传家宝”不但没有失效，反而更加成为社会稳定的坚硬磐石。

    “Launched and rely on the masses，Adhere to the contradiction not accurately，On-site solve。”The 1960 s，Zhejiang zhuji city created resolve the disputes“Maple bridge experience”。Nearly 50 years，Zhuji city to“Maple bridge experience”The basic spirit not be moved，Keep pace with The Times，Constantly adding“Maple bridge experience”The new meaning of the time。“Family heirloom”Not only not failure，But more become social stability of the hard rock。

    “枫桥经验”是一笔宝贵财富。它说明只有坚持抓源头、抓苗头、抓基层、抓基础，把矛盾化解在基层、把问题解决在当地、把隐患消除在萌芽状态，才能为经济社会又好又快发展创造和谐稳定的环境。

    “Maple bridge experience”Is a precious treasure。It shows that only by sticking to catch the source、Catch symptom、Grasp basic、Grasping basic，The safely in the primary、Problem solving in local、Eliminate the hidden danger in the bud，Can for the sound and rapid eco-social development, create a harmonious and stable environment。

    如今，诸暨市成立了市调解总会，充实镇村两级调解组织，创建“老杨调解中心”等一批专家型调解室，５个基层法庭建立联合调解分中心，１６个派出所建立治安纠纷调解中心，多层次、专业化、全覆盖的“枫桥式”社会矛盾纠纷调解体系基本形成。去年全市共排查调处各类纠纷５８０４件，成功率达９６．５％。

    now，Zhuji city founded the city mediation always，Full ZhenCun two levels of mediation organization，create“Lao Yang mediation center”And a number of expert mediation room，5 the court mediation branch established a joint，16 a police station set up security dispute mediation center，multi-level、professional、Complete coverage of“Maple bridge type”Social contradictions dispute mediation system basic formation。Last year the city spent all kinds of disputes of mediation 5804 pieces，The success rate of 96.5%。

    ２０１１年５月，中央综治委、最高人民法院、最高人民检察院、国务院法制办、公安部等１６部门印发了《关于深入推进矛盾纠纷大调解工作的指导意见》。意见指出，坚持调解优先，依法调解，充分发挥人民调解、行政调解、司法调解的作用。把人民调解工作做在行政调解、司法调解、仲裁、诉讼等方法前，立足预警、疏导，对矛盾纠纷做到早发现、早调解。

    May 2011，The central ZongZhiWei、The supreme people's court、The supreme people's procuratorate、The legislation office of the state council、Issued by the ministry of public security department of 16《About further disputes big mediation guidance》。Opinion points out that，Adhere to the mediation is preferred，Mediation in accordance with the，Give full play to people's mediation、Administrative mediation、Judicial mediation role。The people's mediation work in administrative mediation、Judicial mediation、The arbitration、Proceedings before the method，Based on early warning、counseling，To disputes do early detection、Early mediation。

    许多地方加强了征地拆迁、劳动争议、医疗纠纷、交通事故和污染环境等行业性、专业性调解组织建设，建立完善“大调解”机制，既对已经产生的问题依法秉公处理、取信于民，又对发现的苗头性、倾向性问题及时协调解决，消除隐患，前移工作关口，促进社会和谐稳定。

    Many places whose house is strengthened、Labor dispute、Medical disputes、The traffic accident and pollution environment industry、Specialized mediation organization construction，Establish a perfect“Big mediation”mechanism，Both to have the cause of the problem right processing according to law、QuXinYuMin，And to find the MiaoTouXing、Coordinate to solve the problems in time orientation，To remove the hidden danger，Moved forward work the pass，Promote social harmony and stability。

    日前，在山西省医疗纠纷人民调解委员会，来自太原市的患者殷女士与医院方面在人民调解员的主持下签署了调解协议。“我这个纠纷不大，处理结果我很满意。”殷女士一边签字一边说。

    a，Medical disputes in Shanxi Province people's mediation committee，The patients from taiyuan city Yin lady and hospital in aspects of people adjuster, signed the conciliation agreement。“I this dispute is not big，I'm very satisfied with the result。”Yin lady side said while signing。

    据统计，截至２０１２年４月，山西省医调委共接待群众来访３万余人，受理医疗纠纷案件３７４８起，调解成功３４１０起，调解成功率达９１％，医疗纠纷平均调解天数６．５天，已调处终结的医疗纠纷无一例反悔。

    According to the statistics，By April 2012，The committee in Shanxi Province, it has received medical people visit 30000 more than person，Accept the medical dispute case 3748 cases，Mediation success since 3410，Intercessory success rate of 91%，The medical dispute mediation days on average of 6.5 days，Already the mediation of the end of the medical dispute no case was back。

    黑龙江、安徽、湖南等地建立县、乡两级矛盾纠纷排查调处中心和行业性、专业性人民调解组织，明确专门人员集中办公；北京、吉林、江苏、四川等地建立了交通事故、医患纠纷等各类专门调解组织；湖北、福建等地充分发挥工青妇等社会群团组织的纽带作用，积极做好劳动争议调处、维权服务等工作；山西、河北、浙江、福建、江西、广东、甘肃等地出台指导意见，按照“调解优先、全面调解、司法支持”的原则，强化人民调解、行政调解和司法调解的衔接配合。

    heilongjiang、anhui、Hunan establish county、Township levels disputes mediation center regularly and industry、Professional people's mediation organization，Clear focus on specialized personnel office；Beijing、jilin、jiangsu、Sichuan province, established the traffic accident、Medical disputes and other kinds of specialized mediation organization；hubei、Fujian province give full play to the experimental data.a GongQingFu and other social organizations bond effect，Completes the labor dispute mediation、Rights protection service；shanxi、hebei、zhejiang、fujian、jiangxi、guangdong、Gansu, issued guidance，According to“Mediation priority、Comprehensive mediation、Judicial support”principle，Strengthen people's mediation、Administrative mediation and judicial mediation on cooperation。

    福建晋江市围绕构建“大调解”体系，完善利益诉求表达机制，开通书记市长信箱、市长专线、网上信访，畅通民意诉求通道。特别是在城市建设、土地征迁过程中，注重群众诉求，倾听群众呼声，赢得群众广泛的支持和参与。近几年，晋江拆迁房屋８４０多万平方米，没有出现非正常上访。

    Fujian jinjiang constructing“Big mediation”system，Perfect interest demand expression mechanism，Secretary of the box open the mayor、The mayor special line、Online complaint，Clear channel public appeal。Especially in the urban construction、Land in the process of moving，Pay attention to appeal to the masses，Listen to the voice，To win the support and participation of the widely。In recent years，Jinjiang for houses more than 840 square meters，Did not appear abnormal petitions。

    四川省在构建矛盾纠纷“大调解”工作体系中，坚持“调解优先、自愿合法”原则，注重法、理、情、德、利有机结合，把调解贯穿于解决民间纠纷、处理行政争议和司法诉讼的全过程，不断推动矛盾纠纷调解工作创新发展。

    Sichuan province in constructing the disputes“Big mediation”Work system，Insist on“Mediation priority、Voluntary legal”principle，Pay attention to law、Richard、feeling、DE、The organic combination of the，Throughout the mediation to settle civil disputes、Treatment of administrative disputes and judicial action of the whole process，Continue to promote disputes conciliation innovation development。

    宁夏回族自治区推进人民调解、行政调解和司法调解“三调联动”机制，化解了一大批矛盾纠纷，出现“村头地头街头炕头皆成矛盾尽头”的现象。

    The ningxia hui autonomous region promote people's mediation、Administrative mediation and judicial mediation“Three adjustable linkage”mechanism，Dissolve a large number of disputes，appear“The village head out into the kang street is contradictory end”phenomenon。

    ……

    ......

    哪里有人群，哪里就有调解组织；哪里有矛盾，哪里就有调解工作。大调解，调解的是矛盾，调顺的是民心，调稳的是执政根基。

    Where there are people，Where to have mediation organizations；Where there are contradictions，Where to have mediation work。Big mediation，The mediation is contradictory，The following is the people，The firm is ruling foundation。

    “大调解”是“安全闸”——体现了“和为贵”的传统文化理念，做到了定纷止争、案结事了，实现了矛盾纠纷常态化化解，有力地维护了社会稳定；

    “Big mediation”is“Safety brake”-embodies the“mu”The traditional culture of the concept，Do extinguish the inferno、Case and the things，Realize the disputes of the normal situation，Effectively maintain the social stability；

    “大调解”是“加固器”——形成了社会管理、维稳、信访工作大平台，实现了政法基层组织全覆盖，夯实了执政根基；

    “Big mediation”is“Reinforcement is”-formed the social management、D stability、The complaint platform，Realized complete coverage of politics and law organizations at the grass-roots level，Strengthen ruling foundation；

    “大调解”是“连心桥”——建立了党委、政府主导的维护群众利益机制，成为体察民情、维护民利、促进民和的有效途径……

    “Big mediation”is“LianXinQiao”--the party committee established、The government leading protect the interests mechanism，Become people experiencing、Maintenance people the、Promote and the effective way of the...