7月21日，北京遭遇自1951年有气象记录以来最强暴雨，雨后车险报案量激增。

    July 21,，In Beijing since 1951 records began in the strongest storm，After the rain car insurance amount to proliferate。

    北京保监局通知要求各保险公司建立“首问负责制”，明确相关责任。首问负责人必须主动、热情接待，不得以任何借口推诿、拒绝和搪塞。对于属于职责范围的事项，应明确答复处理意见。对于不属于职责范围的事项，应及时协助联系相关部门和人员进行处理。对于因“首问负责”不到位引发信访投诉的人员，公司要给予严肃处理。（记者 王明浩）

    Beijing the bureau notice required the insurance company established“First asked responsibility system”，Clear responsibilities。The first ask the responsible person must be active、hospitality，Shall not, with any excuses excuse、Refused and prevarication。Belongs to the scope of duties for matters，Should be definite answer for disposal。To do not belong to the duties range of matters，Should be timely help contact related departments and personnel for processing。for“First asked responsible for”Not in the position of the complaint by complaints personnel，The company will give serious processing。（Reporter WangMingHao）