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旅游法重在保障游客权利--亲稳网络舆情监测室
2012-08-28

  旅游法草案27日首次提请全国人大常委会审议,这对中国的旅游业而言可谓意义深远。就在年初,三亚宰客事件引爆网络舆论,对国内旅游市场失序可谓做了最典型性注解。快速发展的旅游业由于缺乏专门的法律规范,零负团费、强制购物、辱骂游客、宰客等现象泥沙俱下,旅游景区过度开发、无序竞争造成生态系统恶化,显现出对立法的极度需求。 The draft for the first time, 27, supply to the standing committee of the National People's Congress,The China's tourism is of far-reaching significance for。Early in,Sanya rip off event detonating network public opinion,On domestic tourism market disorder is done the most representativeness comment。Rapid development of tourism industry due to the lack of special legal norm,Zero negative membership fee、Forced shopping、Abuse tourists、Rip off wait for a phenomenon NiShaJuXia,Tourism scenic spot excessive development、Disordered competition caused deterioration of ecological system,The findings appear extremely demand。

  作为一种市场领域立法,旅游法的制定则呈现出复杂的利益考量。由于旅游业是一个关联性、综合性极强的产业,涉及交通、住建、商务、文化管理等多个部门,将近上百个行业,吃、住、游、娱、购等相关立法会牵扯不同部门、经营主体以及消费者的利益,既要在政府部门之间做出利益均衡,又要在经营者与游客之间进行权益配置;既要促进旅游市场繁荣发展,又要避免地方政府过度开发。如此必然给立法带来极大压力。同时还要与合同法、消费者权益保护法等相关法律恰切嫁接,立法技术较为复杂。

As a kind of market field legislation,The formulation of supply is present a complex interest considerations。As the tourism industry is a relevance、Comprehensive strong industry,Involves the transport of、Live built、business、Culture management, and other departments,Nearly hundreds of industry,eat、live、swim、entertainment、Purchase and other related legislative council in different departments、Management main body, and the interests of consumers,Both in government departments to make profit balance between,And in the operators and visitors between configuration rights;Not only to promote the prosperity and development of tourism market,And to avoid excessive development of local government。So inevitably brings great pressure to the legislation。At the same time also and contract law、The consumer rights and interests protection law and other related legal right grafting,Legislation technology is more complicated。

  正视立法中的困境与难点是一种理性态度,但对部门利益和行业利益的技术化均衡,不能屏蔽立法的终极追求。比起宏观上的市场规范化目标,我更关注旅游法对普通百姓的价值与意义。数据显示,2011年国内旅游人数超过26亿人次,公民出境旅游超过7000万人次。

Face the dilemma legislation with difficulty is a rational attitude,But to department interests and the interests of the industry technicalization equilibrium,Can't shield the ultimate goal of the legislation。Compared with the macro market standardization target,I pay more attention to supply the value and meaning of common people。Data display,In 2011, domestic travel more than 2.6 billion people,Citizens outbound tourism over 70 million people。

  在人人都是游客的背景下,这意味着一部旅游法是事关每个人切身利益的立法,与普通百姓的生活密切相关,无论利益博弈如何,都不能偏离其维护游客合法正当性权利的初衷。

In the everyone is under the background of tourists,This means that a supply are critical to the immediate interests of everyone legislation,And ordinary people is closely related to the life,No matter how interest game,Cannot deviate from its maintenance tourists legal legitimacy rights original intention。

  因此,旅游法被期待着统领旅游市场的健康发展,更被广大旅游消费者期许着重塑权利的价值与尊严。如何为游客与经营者之间架构起公平的利益均衡机制,并为利益弱势一方提供足够充分且便捷的权利救济机制,自然成为公众关注的焦点。今年4月俄罗斯国家杜马通过旅游法修正案,其中设立“赔偿基金”,每家旅行社都需将其营业额的0.1%投入该基金账户中,以保证旅客在境外旅游时遭遇旅行社突然倒闭或破产,仍有人为其支付回程机票费用。如此细致而贴心的制度设计,背后蕴含的权利保护理念值得我们借鉴。

therefore,Supply is expected over the healthy development of the tourism market,The more the tourism consumers want to reshape the right value and dignity。How to tourists and business operators structure between the fair benefits balanced mechanism,And for the interests of the weak party provide sufficient fully and convenient right relief mechanism,Natural become the focus of public concern。In April this year Russian state duma through amendments to supply,The establishment“Compensation fund”,Each travel agencies should be the 0.1% of sales in the fund account,To ensure that the passengers in the overseas travel experience travel agency suddenly collapse or bankruptcy,There is still a return ticket to pay the cost。Such meticulous and close system design,The implication of rights protection concept behind worth our using for reference。


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