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为什么旅游业不能诚信规避灾难风险?--亲稳网络舆情监测室
2012-08-14

瞭望台 tower
  博主:陈坚盈 blogger:23 Chen j surplus

  随着自然灾害陡增,最近游客受困消息也相应增加。

With natural disasters sharply,Recent visitors increased trapped news。

  前几天微博上流传着一条“紧急求助”消息,称由上海光大国际旅行社组团的一个40余人旅游团队在浙江磐安被山洪围困。另据湖州安吉消防的消息,受台风“海葵”影响,1638名游客被困在上墅乡董岭村。对此,很多网友纷纷指责旅行社“不顾禁令”、“冒险带团”。

A few days ago the bo circulating in the article with a“emergency”news,Say by Shanghai everbright international travel service group of more than 40 travel team in zhejiang panan besieged by flash floods。Another according to the news of huzhou anji fire,By typhoon“Sea anemone”influence,1638 tourists trapped in the living DongLing village on township。this,Many users have accused the travel agency“Despite the ban”、“Adventure tour”。

  众所周知,旅游业不单靠政策吃饭,更看老天眼色吃饭。网友们的指责不无道理,其实游客由于可预见性的“天灾人祸”而受困的事故一直都有,为什么旅游业不能诚信规避灾难风险?

As is known to all,Tourism by policy not to eat,More see god glances for dinner。Users of the accused is not without reason,In fact because of the predictability of tourists“Natural disasters”The accident has been trapped,Why can't avoid disaster risk tourism honesty?

  或许出现这方面事故是对灾难估计不足所导致,但也不可否认,这相当程度上也是由对风险淡漠的不诚信行业氛围所引发。可以想象,不顾台风“海葵”出团的旅行社肯定不只受困的那几家,只不过,有些侥幸逃脱,然后他们把“好运气”解释为“零风险”。)

Perhaps this accident is there to disaster caused by low estimate,But it is undeniable,This is also a degree of risk by the indifference of dishonest industry caused by atmosphere。Can imagine,Regardless of the typhoon“Sea anemone”A group of travel agencies must not only the trapped that several,just,Some escaped,Then they gave the“Good luck”Explanation for“Zero risk”。)

  有人可能会认为,这完全不能把责任推给旅行社,参团的游客自己也要负责任。此话有道理,游客自己应该对天灾有充分的估量准备,可以选择取消参团或推迟参团。但责怪游客的同时也必须指出一个事实:参团游客对天灾能有多充分的估量?多数时候,对于多数人来说,他们的信息参考来源也只是来自旅游机构的引导,以及对少数官方政府信息的了解。

One might think that,This completely unable to push the responsibility to the travel agency,CanTuan tourists and responsible。This makes sense,Visitors should have sufficient to disasters to the measure,Can choose cancel or delay CanTuan CanTuan。But at the same time must also blame visitors that fact:CanTuan visitors to disasters can have more fully measure?Most of the time,For most people,Their information reference source also just from travel agencies guidance,And, for a small group of government information understanding of official。

  其实不说那些普通的参团游客,就算我作为一个旅游媒介从业者,也不能完全搞清楚,政府发布了哪些针对旅游业的不能出团的禁令。这些禁令是笼统的、模糊的规定,还是有针对某此可预见性的灾难而发布?是不是禁令一般只是下达到旅行社,而让多数人不得而知?相信多数人获得的最具说服力的信息是:国家旅游局对××地发布出游提醒。而且,这样的信息提醒也是偶尔。

In fact don't say those common CanTuan tourists,Even if I, as a tourist media practitioners,Also can't fully clear,The government released for tourism can't out what the group the ban。The ban is general、The provisions of the fuzzy,Still have the predictability in a disaster and release?Whether to ban normally only travel agency,And for most unknown?Believe that most people get the most convincing information is:The national tourism administration to x to release travel warning。and,Such information remind is also occasionally。

  作为旅游媒介从业者,或许比普通游客更有机会接收到的,是灾难即将来临之前或者灾难过后,某地旅游局发来的公关稿。他们无不宣称目的地的安全性,灾难对游客影响几乎为零。事实上,多数时候,他们所阐述的内容多有夸张成分,多少缺少一点“诚信”度。

As a tourist media practitioners,Perhaps more than regular visitors have a better chance to receive,Is disaster before or after the disaster,Somewhere on the tourism administration pr draft。They all claimed the destination of the security,Disaster to visitors to influence is almost zero。In fact,Most of the time,They have this much exaggerated the content of the ingredients,How many lack a little“integrity”degrees。

  作为组织者角色的旅行社,虽说都信奉“游客生命安全第一”的准则,但也难免有时候会有隐藏实情的嫌疑,并心存侥幸心理。所以即使有“禁令”,逃脱禁令组织出游成为普遍现象是存在的。

Organizers of the role as a travel agency,Although have embraced“Tourists life safety first”criteria,But also hard to avoid is sometimes may be hiding the truth suspicion,And be fluky psychology。So even if there is“ban”,Escape ban outings become common phenomenon exists。

  既然旅游业自身不能诚信规避灾难风险,那么这个时候,考验政府的时刻就到来了。当务之急是建立对灾难的迅速反应机制以及抵制禁令的惩罚机制,强制性执行禁令,这是规避旅游团灾难风险的最有效方法,也是唯一方法。

Since tourism can't avoid disaster risk their good faith,So this time,Test the moment the government had come。The urgent task is to establish rapid response to the disaster and resist mechanism of the punishment mechanism ban,Mandatory executive ban,This is to circumvent the disaster risk group most effective method,Is the only method。

  所谓旅游行业自身的行业诚信,只能留给历史,时间才是最好的解药。

The so-called tourism industry's own industry integrity,Can only to history,Time is the best antidote。



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