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大理景区停车纠纷:收费员照抄道歉书--亲民维稳网络舆情监测室
2012-07-12

  7月3日,浙江施先生在“人民网地方领导留言板”向云南省长李纪恒留言称:6月30日他和朋友到大理蝴蝶泉景区游玩,因停车费发票问题与收费员及保安发生纠纷,收费员动手打人,后报警。 On July 3,,Mr. Shi in zhejiang province“PRC local leaders message board”In yunnan to the governor LiJiHeng message said:On June 30, he and his friends to Dali butterfly spring visit scenic spot,Because of the invoice and cashier at parking and security trouble,Cashier at begin to hit people,Alarm after。

  7月6日下午,大理市委外宣办、大理市旅游局、大理市公安局周城派出所、蝴蝶泉景区停车场承包商联合对媒体发布调查结果,称当事收费员已被开除,并公布了此事的起因经过。

July 6, afternoon,Dali WaiXuanBan municipal party committee、Ceremony of tourism administration、Serve the public security bureau ZhouCheng police station、The combination of the butterfly spring scenic area parking lot media release the results of the survey,Says the cashier at the parties have been expelled,And released the cause of this matter through。

拟好的道歉书给另一男士修改定夺。(警方监控录像截图) Good books to apologize to another man modification work out。(Police surveillance video screenshots) 大理蝴蝶泉停车场门口的收费告示牌。 Dali butterfly spring parking lot at the entrance of the gate of charge the sign。
  7月7日,本报报道了上月30日浙江游客在大理蝴蝶泉景区因停车费发票一事,与景区停车场收费员张旭发生争执和推搡,事后没达成调解意见,浙江游客上网发帖给云南省长李纪恒讨说法。

July 7,This newspaper reported last month 30, tourists in Dali in zhejiang for parking the invoice butterfly spring scenic spot,And the scenic area parking lot zhang xu cashier at dispute and pushing,After the event didn't reach a mediation opinion,Zhejiang visitors Posting online to yunnan governor LiJiHeng please claim。

  昨日,此事中被开除的收费员张旭向本报记者爆料称:当天他写给浙江游客的道歉书(即后来游客上传网络的道歉书),并非他的本意,而是对方拟好道歉书后让他誊写的。张旭说,这些天他觉得委屈,决定要把真相说出来。

yesterday,The matter was fired to our reporter zhang xu cashier at a source says:He wrote the book of zhejiang visitors to apologize(That then tourists upload network apology book),He is not the point,But the other party intends to apologize for his good book transcribed。Zhang xu said,These days he think injustice,Decided to tell the truth。

  本报记者随后赶到大理市周城派出所,印证了张旭的说法,并找到了“张旭原始版的道歉书”“浙江游客版的道歉书”“张旭誊写游客版的道歉书”等证据,派出所提供了当天的视频监控录像。

Our newspaper reporter then to serve ZhouCheng police station,Zhang xu by the claim,And find the“The original version of the book zhang xu apology”“Zhejiang tourists version of the book to apologize”“Reporter zhang xu tourists version of the book to apologize”Evidence such as,Police station to provide the day's video surveillance video。

  

收费员 不满对方拟的道歉书,但还是誊写了 Cashier at each other to apologize with books,But the reporter

  张旭说,当天事发后,对方报了警,他和停车场承包商杨文先都到了派出所,录笔录时,他们和游客是分隔开录的。起初,对方提出3条意见:1、打人者必须道歉;2、补给正规的停车发票;3、有关部门须对收费员和保安作出相应处理。本着大事化小、小事化了的原则,同时在聆听派出所民警的劝解后,张旭答应了上述要求。

Zhang xu said,The day after the incident,Each other called the police,He and parking lot YangWenXian contractor in the local police station,Record when the record,They separated and tourists are recorded。At first,Article 3 the other party puts forward opinions:1、DaRenZhe must apologize;2、Supply regular parking invoice;3、The relevant departments shall make corresponding to cashier at and security processing。Banding together in、The principle of consequence,At the same time listen to police station of the police after appealed,Zhang xu promised the above requirements。

  随后,他写了一份道歉书,内容是“2012年6月30日,我在蝴蝶泉停车场收费时,因为我本人文化水平低,没有理解浙江游客施**的意思,所以跟施**等人发生纠纷,后因我冲动打着了施**脖子两下,后经当地派出所思想教育,我才发现自己错了,现在我本人向施**表示道歉。”

then,He wrote a book to apologize,Content is“June 30, 2012,I'm in the parking lot when butterfly spring charge,Because I am culture level,Not understanding; zhejiang tourists * * mean,So joash, with * * a dispute,Because I was caught after impulse was * * neck under two,By the local police station after thought education,I just found out that he was wrong,Now I was * * to apologize。”

  浙江游客看了他的道歉书后,觉得不满意,于是对方一男士草拟了道歉书,并由另一男士(后从监控显示上看,张旭认出此人为金先生)审核修改后,交由张旭誊写,其内容是“2012年6月30日下午,我在蝴蝶泉停车场门口,我收了浙江游客施**一行人7元停车费,但还未给发票,事后发生纠纷,我在冲动之下,打了施**两拳,并追打另一劝架游客,后经周城派出所思想教育,我发现自己错了,现在我本人向施**等人表示道歉。”

Zhejiang visitors see the book and his apology,Feel dissatisfied,So each other a man draw up an apology book,And by another man(From the monitoring look after that,Zhang xu recognize him as Mr Kim)Audit modified,Transcribed by zhang xu,Its content is“June 30, 2012 afternoon,I'm in the butterfly spring parking lot,I took the zhejiang tourists was * * all 7 yuan,But not yet to invoices,After a dispute,I'm in the impulse,The play was * * two boxing,And beat the other tourists a sequel,After ZhouCheng police station education thought,I found that he was wrong,Now I was to * * who apologized。”

  从游客拟的道歉书上看,明显有两个人的字迹,后面一男士修改了7处,其中“并追打另一劝架游客”是后加的。

From the visitors of the book to apologize to see,Obviously there are two people's handwriting,The man behind a modified the 7 place,Among them“And beat the other tourists a sequel”Is added。

  张旭说,他看了对方拟的道歉书,感觉不爽,理由是对方不缴费冲卡在先,理亏在对方。虽然在他“原版”的道歉书中承认并包揽了所有过错和责任,但从对方拟的道歉书来看,变成了张旭不给发票而错在先。虽然内心不舒服,但考虑到息事宁人,他就照着对方拟的抄写了一份。

Zhang xu said,He looked at the other party of the book to apologize,Feel uncomfortable,Reason is the other party not pay cost blunt card prior,Indefensible in each other。Although he“original”Apology book acknowledge and swept all fault and responsibility,But from the other party intends to apologize to the book,Zhang xu became not to invoices and wrong prior。Although heart uncomfortable,But considering the soonest mended,He did the other party to copy a。

  

承包商 为拉住收费员,被误认为保安打人 The contractor for took cashier at,Be mistaken for security to hit people

  记者看到,停车场承包商杨文先的道歉书中也坦承了自己的过错,并未提及对方过失。“6月30日下午,在蝴蝶泉停车场,收费员张旭与浙江游客施**发生纠纷,我们得知后也就过去了,在不明情况下,也一时冲动,不明理智,不分是非,一路追打游客,现在我也觉得不对,错了,本人特向施**等人表示真诚的道歉。”

The reporter sees,The parking lot YangWenXian contractor in the book of the apology also professed his own fault,Did not mention the other faults。“On the afternoon of June 30,Butterfly spring in the parking lot,Zhang xu cashier at zhejiang province and visitors a dispute was * *,We learned that the past,In the unknown situations,Also on impulse,Unknown reason,Regardless of is,Beat all the tourists,Now I also think is wrong,wrong,I was especially to * * said such as sincere apology。”

  虽然杨文先“原版”的道歉书已找不到,但在对方授意下写的道歉书中,也加入了一句“不分是非,一路追打游客”。并在内文中按下了4个手印。

Although YangWenXian“original”Apology book already can't find,But in the other party request in the book written apology,Also joined a word“Regardless of is,Beat all the tourists”。And, according to the next four fingerprints。

  采访中,杨文先说,他没想到对方会把道歉书发到网上,而网帖及道歉书中所说的,也与实际情况不符。

interview,YangWenXian said,He didn't expect the other party will apologize to the book online,And nets for book said apology and,Also with reality。

  当天张旭与对方发生纠纷后,有人告诉他,张旭和游客吵架了。张旭是自己的员工,他知道张旭的脾气不好,怕事情闹大,就赶紧朝停车场方向跑过去。

The day after a dispute with the other zhang xu,Someone told him,Zhang xu and tourists had a fight。Zhang xu is his staff,He knew the zhang xu bad temper,Afraid of things make big,Quickly toward the parking lot direction run past。

  眼前的张旭正在追着一名游客(后来得知被追者姓金),杨文先当时只有一个念头:拉住张旭,不要把事情搞大了。所以,他加快步伐,朝张旭冲过去,而该场景被浙江游客在网帖上形容为保安也加入追打游客。杨文先说,几年前他是大丽路与通往蝴蝶泉景区路口的交通协管员,配发有交通协管员的衣服,当天他正好穿着该上衣,所以后来被误以为是保安。他承认当天穿着不妥,是他的不对。

The eyes are chasing the zhang xu a tourist(Later learned that the gold was made last name),YangWenXian when only one thought:Took zhang xu,Don't get that big。so,He quickened his pace,Toward the ZhangXuChong past,And the scene is zhejiang tourists in the nets in placard described as security also join beat tourists。YangWenXian said,A few years ago he was the beautiful road and butterfly spring scenic spot to at XieGuanYuan traffic,There is a traffic XieGuanYuan issued the clothes,The day he was wearing this coat,So then be mistaken as security guards。He admitted in the wrong,Is his right。

  但游客施先生在网帖中所说,保安不问青红皂白,也加入了追打金先生的队伍。

But tourists in nets for Mr. Shi said,Security believes not,Joined the beat Mr Kim's team。

  由于停车场没有监控,因此无法还原当时的真实场景。

Because the parking lot no monitoring,So can't restore the real scene at that time。

  

派出所 来者都是客,先做本地人工作 Police station who sent him is guest,Locals work to do first

  昨日,在大理市公安局周城派出所,当天参与调解的民警向记者展示了监控录像。

yesterday,Serve the public security bureau in ZhouCheng police station,In the day of mediation to reporters show the police surveillance video。

  从录像上看,当天下午4时33分许,左边一男士正在草拟道歉书,随后递给了对面的一女士,一分钟后,另一男士走进来,道歉书被递到该男士面前,旁边坐着的两男士起立并凑过去,一起讨论修改意见。派出所民警告知,进来的男士像是他们的领导,最终经该领导修改后,道歉书被拿到另一屋里,给张旭和杨文先誊写。

Look from the video,That afternoon 4 when 33 points and xu,The left one man is drafting apology book,Then handed to the opposite of a woman,A minute later,Another man walk in,Book is handed to apologize before the man,Sitting next to two men stood up and gather together in the past,Discuss revision opinion。Police told police station,The man like they come in the leadership,Finally the leadership after the modification,Apologize to another book is the house,To YangWenXian zhang xu and reporter。

  该派出所一民警说,本着“来者都是客”的思想,一般遇到协调此类纠纷,他们会先做本地人的思想工作,哪怕是别人理亏,也会尽量说服本地人先道歉。

The police station a civilian police said,In line with“Newcomers are guest”thoughts,General meet coordinate these disputes,They will first do the locals ideological work,Even if someone else is indefensible,Will also try to convince the locals sorry first。

  道歉书写好后,游客在此前的3条上加了一条:“双方未尽事宜,今后由双方协商解决”。张旭和杨文先听后,均表示不能接受该项意见,理由是当天调解结束,就不存在事后追究的说法。因此调解不成功,争论一番无果后,对方拿着张旭和杨文先写的道歉书离开了派出所。

After written apology,Tourists in previous article 3 add a:“Matters not both,Future settled through negotiation”。Zhang xu and YangWenXian after listening to,All mean can't accept the opinion,Reason is the end of mediation,Isn't there shall be investigated for that event。So conciliation fail,A debate after inconclusive,Each other with zhang xu and YangWenXian write apology books left the station。

  采访过程中,民警向记者提供了一个信息:刚到派出所协调时,游客中有人说他们是记者,要求派出所秉公处理,不然他们会有自己的办法寻求公道。并拿出3本记者证,在民警眼前晃了一下。

Interview in,Police to reporter provides a information:Just to coordinate with the local police station,Tourists in someone says they are a reporter,Request police station impartially processing,Otherwise they will have their own way to seek justice。And take 3 this ministry,In the eyes of the police from。

  

浙江游客 Zhejiang tourists

  

承认是记者 当天以游客身份到大理 Admit to visitors on the day is reporters identity to Dali

  根据游客所留联系方式,昨日,记者拨通了施先生的电话,对方承认其是浙江乐清某报记者,当天是以游客身份到大理旅游。

According to the visitors a contact way,yesterday,Reporter called Mr. Shi's phone,The other is zhejiang yueqing admits that its MouBao reporter,The day is tourists identity to Dali tourism。

  施先生说,当天他们确实亮明了记者身份,但不是在派出所,是在停车场报警后见警察来到时,当时双方情绪激动,为了寻求自我保护而掏出记者证亮明了身份。施先生说,当天他们进入停车场时,确实没看见保安亭和停车收费的指示牌,也没有看见收费员示意停车。

Said Mr. Shi,On that day, they really bright and clear reporter,But not at the police station,Is in the parking lot after alarm see when the police arrived,Where both sides mood excited,In order to seek self protection and handles the bright and clear out the identity。Said Mr. Shi,On the day when they entered into the parking lot,Didn't really see security pavilion and parking charge "sign,Also didn't see cashier at beckoned to the parking。

  对于誊写道歉书一事,施先生否认了他们写好道歉书让张旭等誊写。并说,当天他们确实有口头要求对方修改道歉书,理由是张旭写“我本人文化水平低,没有理解游客的意思”,这跟该事件没关系。

Reporter's apology for the book,Mr. Shi denied they write good apology books that zhang xu transcribed, etc。And said,On that day, they do have oral demand the other party to modify apology book,Zhang xu reason is written“I am culture level,Not understanding the meaning of tourists”,With the event this: that's all right。

  而对于记者提出“确实有看到你们写的道歉书,并有两个人的字迹”,施先生表示不可能。但施先生承认,当天他们提出的3个处理意见有写在纸上,对于后面附加的一条“双方未尽事宜,今后由双方协商解决”,施先生表示,是因为他当时感觉被收费员打的地方痛,担心有什么后患而加上的。而就是因为这一条,双方未达成一致意见。

And put forward to journalists“Do you see the book written apology,And there are two personal handwriting”,Mr. Shi said impossible。But Mr. Shi admitted,On that day, they put forward three processing opinion has written on paper,For additional a behind“Matters not both,Future settled through negotiation”,Mr. Shi said,Because he felt that played by cashier at local pain,Worried about what future trouble and add。And it is for this one,Both parties have reached an agreement。

  “这其实是个很小的事情。”施先生说,只是在该事件处理过程中,他们觉得有些处理方式欠妥,才上网发帖求助。

“This is actually a very small things。”Said Mr. Shi,Just in the event handling process,They feel some processing method unsuitable,To post on the Internet for help。

  

记者调查 A survey

  

停车场门口有两块收费告示牌 The entrance to the parking lot of two charges the sign

  昨日下午,记者来到大理蝴蝶泉景区,实地走访当天发生冲突的地方。进入停车场前,左边有一个亭子,门口有“请停车收费”的告示牌,在右边有一个铝合金焊制的停车收费牌标识,上面“停车收费”的部分红色油漆已脱落,有一旁做生意的商户告诉记者,停车收费告示牌几年前就有了。

Yesterday afternoon,The reporter comes to Dali butterfly spring scenic spot,The field visit conflict place。Into the parking lot before,The left has a kiosk,The entrance to the“Please parking charge”sign,On the right side have a aluminum alloy welding system of parking charge brand logo,above“Parking charge”Part of the red paint chipped off,Have the business side businesses told reporters,Parking charge sign have had it for years。

  停车场承包商出具了大理市发展和改革局于2010年下发的“市发改价(2010)89号”文件,收费标准是遵照该文件执行的,目前该停车场是按中巴车和商务车收费7元/车次,小轿车收费5元/车次。

The parking lot was issued by the contractor ceremony of development and reform bureau issued in 2010“City hair change price(2010)No. 89”file,Rate is follow the files are carried out,At present the parking lot is ZhongBaChe and business car charge according to $7 / train,Car charge 5 yuan/train。

  停车场一旁公厕的负责人杨女士目睹了当天纠纷的整个过程。她说,收费后,当张旭准备骑车离去时,有游客因张旭未出具发票而继续说一些不中听的话,张旭返回来,准备和对方理论,遭到了游客的围堵。

The person in charge of the public toilets aside parking lot ms. Xiuzhu witnessed the dispute of the entire process。She said,After charging,Zhang xu ready to leave when riding,Some visitors zhang xu invoice for not continue to something unprintable having,Zhang xu back to,Preparation and the other party theory,The visitors were the surrounded。

  杨女士看事态严重,赶紧赶过去劝架,拉开张旭。目击者徐先生认为,当天事发的根源是游客等人不交停车费。虽然后来张旭的态度差了点,但最先理亏的是游客。

Ms. Xiuzhu see things seriously,Hurriedly catch the past sequel,Zhang xu open。Witnesses Mr Xu said,The day is the root cause of the tourists who don't pay parking。It was the attitude of zhang xu by some,But the first is an indefensible of tourists。


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