昨日，记者从北京市旅游委获悉，按照新版《旅行社等级划分与评定》标准的规定评定出的全市首批等级旅行社，今年就将与游客见面。

yesterday，Reporters from the Beijing municipal LvYouWei learned，According to the new《Travel agency hierarchies and evaluation》The standard provisions of the city the first grade assess a travel agency，This year will meet with tourists。

新标准易稿12次终获通过 The new standard YiGao 12 times will get through

　　“市质监局和市旅游委有关处室近日共同召开专家评审会议，由旅游学者、法律专家、大中小型旅行社代表等组成的专家组在对新版《旅行社等级划分与评定》的修订稿进行认真审核后，一致同意通过评审。”市旅游委相关负责人昨日表示。

“City pledges inspect bureau and the relevant LvYouWei office recently held together experts review meeting，By the tourism scholars、Legal experts、Big small and medium-sized travel agency and other components of the representatives of the expert group in the version of《Travel agency hierarchies and evaluation》After carefully review submissions，Agreed to through the review。”The relevant person in charge of the city LvYouWei said yesterday。

　　作为全国首部旅行社等级评定标准，北京市《旅行社等级划分与评定》早在2007年就已出台。“但随着近年来旅行社行业不断发展壮大，该标准的一些内容已显落后。”市旅游委相关负责人透露，市旅游委与二外共同组成编写组，按照市质监局的规定对《旅行社等级划分与评定》进行修订，经过广泛征求意见和12稿的修改后，修订稿终获通过。

As the nation's first travel agency level evaluation standard，Beijing《Travel agency hierarchies and evaluation》As early as in 2007 has come。“But in recent years, with travel industry development and growth，The standard of some content has significant lag behind。”The relevant person in charge of the city LvYouWei revealed，The city LvYouWei composed with double li，According to the provisions of the city pledges inspect bureau《Travel agency hierarchies and evaluation》To revise，After extensive for advice and draft of the 12 after the modification，Submissions for the end。

　　该负责人透露，待市质监局正式颁布实施该标准后，北京市旅行社等级评定委员会将全力开展旅行社等级评定工作，于今年年底前，按照新标准的规定评定全市首批等级旅行社。

The official said，Stay city pledges inspect bureau official promulgation of the implementation of the standards，Beijing travel agency level assessment committee to carry out the travel agency grades，Before the end of the year，According to the new standard to assess the level of the provisions of the first travel agency。

3A级遭投诉不超万分之二 3 A level was no more than two over ten thousand complaints

　　在新版的《旅行社等级划分与评定》标准中，旅行社将被划分成哪些等级？等级的评定又将依据哪些标准？

In the new《Travel agency hierarchies and evaluation》standard，Travel will be divided up into what level？Levels of evaluation and will be based on what the standard？

　　据了解，该标准将旅行社自下而上分为3个等级：3A、4A、5A。A的数量越多表示等级越高。评分对旅行社的基本条件、营业条件、服务项目、管理机制以及商业信用和社会声誉等几方面进行了详细规定。

According to understand，This standard will travel agency bottom-up divided into three levels：3 a、4 A、5 A。A number of the higher grades said。Rating the basic conditions of travel agencies、Business conditions、Service project、Management mechanism and business credit and reputation as a detailed regulations。

　　记者在标准中看到，评定等级对于旅行社提出的要求相当严格。即便是等级最低的3A级，也要求近两年中，旅游行政管理部门每年接到对该旅行社的有效投诉不超过当年组织和接待人次的万分之二；近1年内未受到旅游行政管理部门的行政处罚。

The reporter saw in standard，Ratings for travel agency of the request are quite strict。Even if is the lowest level 3 A level，Also requires in nearly two years，Tourism administration department for the travel each year received complaints that not more than effective organization and reception of people of two over ten thousand；Nearly 1 years were not affected by tourism administration department of the administrative penalty。

　　“一般来说，规模较大的旅行社一年组织的游客量在8万人次至10万人次左右；按10万人次计算，万分之二的标准意味着一年的投诉量不得超过20人次。”一家大型出境游旅行社负责人表示，这样的要求意味着旅行社必须做好服务，避免游客投诉数量。

“Generally speaking，The larger travel agency a year of 80000 people in the organization tourist visitors to around 100000 people；According to the 100000 people calculation，Two over ten thousand of the standard means that one year shall not exceed the number of complaints 20 people。”A large outbound travel agency officials say，Such requirements means travel agency must be prepared to service，Avoid visitors complained。

　　此外，这一标准中还规定，参评旅行社须注册设立两年后方可提出申请，等级标识使用有效期为6年。旅行社等级评定工作由旅行社等级评定委员会统筹负责，提供虚假申请材料者一经查实将不予受理，且此后3年内不再受理该旅行社的申请。

In addition，The standard in return a regulation，The contestant travel agency should be set up two years after the registration application，Level logo is valid for 6 years use。Travel agencies grades of the travel agency level assessment committee is responsible for the overall，Provide false the application materials will not be processed once check solid，And since then three years will not accept the application for the travel agency。

旅行社想升级须受暗访 Travel agencies want to upgrade shall be publicly and privately

　　在旅游过程中，因为不可抗原因，突然改变旅游路线、游玩日程，导游能否耐心细致地向游客做好解释，安抚游客情绪？游客在旅游中丢失了物品，导游员是否详细了解丢失情况，并协助查找？旅游者在游玩中发生意外受伤，导游员能否全程陪同就医，给予帮助？

In the course of travel，Because the irresistible reasons，Suddenly change the travel route、Play schedule，Guide to the tourists can be careful to explain，Appease tourists mood？Tourists in tourism in the lost items，The Courier is detailed understanding of loss，And to assist in the search？Tourists visit in unexpected hurt，The doctor can accompanied by a tour guide，To help？

　　以上种种，都被列在了“旅行社服务质量暗访”的内容中。而质量暗访则对旅行社等级评定有决定性影响。

Above all，Was listed on the“Travel agency service quality investigations”In the content of。And the quality of travel agencies are frequent grades have a decisive impact。

　　想要申请4A、5A级的旅行社在提交申请报告后，旅行社等级评定委员会将在30个工作日内以明查和暗访的方式进行现场评定检查。2名以游客身份出现的检查员，将悄悄对旅行社的合同管理、导游员素质、导游服务、突发事件处理、安全防范和投诉处理6大项做出调查并给出评价。

Want to apply for 4 A、5 A grade in the travel agencies submit the application of the report，Travel agency level assessment committee will be in 30 working days prior to the way seldom and evaluation on the site inspection。2 the forms of inspectors to tourists，Will the whispered to travel agency contract management、The Courier quality、Tour guide service、Dealing with emergency、Safe guard and the complaint investigation and give a 6 categories evaluation。

　　据了解，检查不达标的旅行社，将于90个工作日内再次安排评定检查。两次检查不达标的旅行社，自收到正式通知之日起1年以内不得再次申报同等级及以上等级。

According to understand，Check the substandard travel agency，In 90 working days for evaluation check again。Two checks substandard travel agency，Since received official notification within 1 year as of the date of not to declare to the same level and above level。

　　此外，旅行社营运过程中若发生经旅游行政管理部门认定的重大责任事故或在业内有重大影响的案件，经评定委员会表决通过后，所属等级不再有效，由旅行社等级评定委员会撤销其等级并予以公示。

In addition，Travel agency during operations if produce the tourism administration department as the big responsibility of accident or in the industry have a major impact on the case，The evaluation committee after the vote to pass，Subordinate rank no longer valid，The travel agency level assessment committee to revoke its ranks and announces。