7月7日出发时，刘先生与通过其他三家旅行社报名的20余名游客共同踏上了一辆中巴，跟车导游为其中一家旅行社派出。在中巴最后一排座位处，几名成年人坐在一起非常拥挤，有人提出让导游帮忙调换座位，但被拒绝。之后该导游应游客要求将自己的座位让出，但由此产生了不愉快的情绪。

July 7, when the hair，Mr. Liu and through the other three travel agency registration of more than 20 tourists common on the one round，With the vehicle for which a travel agency sent a tour guide。In the last row of seats in place between，Some of the adults sit together very crowded，Someone suggested that help guide exchange seats，But was rejected。After the tour guide should tourists will own seat room requirements，But produced no happy mood。

　　当到达枣庄一处影视城时，车上一名70多岁的老人因停车位置较远未能进入参观。老人的家属为之与导游再次发生争执。该导游气愤地表示自己“不干了”，并立即带着所有游客的电子行程单离去。无奈，游客们只能与各自旅社联系。刘先生的相关说法都在该团另一名游客李女士(化名)处得到证实。

When you get to a place when zaozhuang studio，The car a more than 70-year-old man for parking place far away to visit failed to enter。The old man's family members and tourist guide for dispute again。The tour guide said angrily“quit”，And immediately with all the tourists electronic itinerary leave。but，Visitors can only contact with their own hotel。Mr. Liu's related statements are in the other tourists miss lee(aliases)Place confirmed。

　　经协商，另外一家旅行社终于又派来一名导游。但是再次出发时距离上名导游离开已经过去近3个小时，游客们已经兴致全无。

Through consultation，In addition a travel agency finally and sent to a tour guide。But once again on the distance of a tour guide has been away over the past nearly three hours，Tourists have completely without interest。

　　从枣庄回来后，刘先生与其他游客每人拿到了100元的赔偿。后来了解到，赔偿款出自当事导游而非旅社，他由此认为山东百事通国际旅行社有限公司将旅行社应当承担的责任转嫁到了导游个人身上。

Zaozhuang after come back from，Mr. Liu and other visitors each person got 100 yuan compensation。learned，From the parties and not properly guide hotel，He believed that shandong all-rounders international travel service Co., LTD. Will travel agency shall be the responsibility of the tour guide passed on by individuals。

　　山东百事通国际旅行社有限公司相关人士表示，相关问题由我市旅游部门统一答复。济南市旅游监察支队相关人士对于其中一名老人家属与该导游的冲突不了解，但表示刘先生等每人获得的赔偿款并非100元，而是150元，在他和旅行社签订的赔付意见书中表示“收到山东百事通国际旅行社有限公司补偿款600元”，没有声称是导游个人给的。此外，该人士强调，刘先生是以散客拼团的形式出游，对刘先生而言，导游相当于来自百事通旅行社。

Shandong all-rounders international travel agency Co., LTD, officials said，Related issues by the city's tourist service to unite a reply。Jinan tourism supervising detachment related people for one of the old man with the guide of the family conflicts don't understand，But said Mr. Liu, etc for each of the 100 yuan is not properly，But 150 yuan，In his travel agency and a pay said in a written opinions“Received shandong all-rounders international travel agency Co., LTD badly roughed up 600 yuan”，No claims to be a tour guide to the individual。In addition，This personage emphasize，Mr. Liu is the form of individual spell group outings，As for Mr. Liu，Tour guide from knowledgeable person is equivalent to the travel agency。

　　关于当事导游“扔下”游客独自离开的情况，该人士表示其了解到的情况与游客反映出入较大，因此将继续对此深入调查。

The parties about tour guide“dropped”Visitors to leave alone，This personage expresses its understanding and tourists reflect large in and out，So will continue to further investigation。