新京报讯 （记者刘兰兰）7月10日晚间，由于官网出现故障，中国国际航空股份有限公司个别国际航线票价显示为“0”元，许多网友以为国航在进行特价促销，纷纷抢购并成功出票。昨日，中国国际航空公司客户服务官方微博称0元机票有效。

The Beijing news- （Reporter LiuLanLan）Late July 10,，Because there's fault，China international aviation limited company international airline ticket prices for individual shows“0”yuan，Many net friend thought Air China in special promotions，And success snapped up the ticket。yesterday，Air China customer service official micro bo says 0 yuan ticket valid。

　　根据网友提供的截图可以看出，7月10日夜间,国航网站上，北京至曼谷、墨尔本等多个国外城市的机票价格为0元甚至是“-10元”、“-20元”。许多网友纷纷抢购并成功出票。随后，国航发现系统故障并很快进行了修复。

According to the net friend provide screenshots can be seen，July 10, at night,Air China web site，Beijing to Bangkok、Melbourne, and other foreign urban ticket price is 0 yuan even“-10 yuan”、“-$20”。Many net friend snapped up and the holder of the success。then，Air China found system fault and soon the repair。

　　昨日下午，中国国际航空公司客户服务官方微博发布公告称，对于在此期间，使用0元票价在国航网站上成功出票的旅客，国航将保证他们所购买客票的旅行权利。“无论故障出在什么地方，国航决定承担相应损失，因为我们认为诚信最重要。”国航官方微博称。

Yesterday afternoon，Air China customer service official micro bo issued announcement said，For in this period，Use 0 yuan ticket prices in Air China web site to the holder of the success of the passengers，Air China will ensure they buy the ticket travel rights。“No matter the fault in what place，Air China decided to bear the corresponding loss，Because we think that good faith is the most important。”Air China official micro bo said。

　　对于国航做法，有网友评论称“成功的危机应对”，“这次一定要为国航鼓掌”。不过，也有网友表示，接到国航95583电话，说不能出票。网友称被承认的是当时就出票的极少数人，而大多数付款了但一直没出票的依旧不能出票。不知道为啥国航要区别对待？记者致电国航95583，对方称领导已下班，未进行解释。

For Air China practice，Some Internet critics say“The success of the crisis response”，“This must be for Air China applause”。but，Have net friend said，Air China 95583 received phone，Said can't ticket。Netizen admitted that ticket was the very few people，And most of the but hasn't been out payment ticket is still not a ticket。Don't know why the Air China should be kept separate？Reporters call Air China 95583，The other party says leadership has off work，Not explain。

　　大成律师事务所律师毕建伟表示，消费者一旦购买机票成功就相当于与航空公司达成了一份协议，消费者在正规合法渠道获得机票，则购票合同就生效了。国航认可这份合同成立是符合规定的。

Dacheng law firm's lawyers BiJianWei said，Once consumers purchase tickets to success with the airlines reached an agreement，Consumers in regular legal channels get tickets，The contract will take effect tickets。Air China approved this contract is in conformity with the provisions。

　案例 case

　　0元票有效并非首例 0 yuan ticket is not the first effective

　　实际上，国航0元机票并不是首例。2010年1月18日晚，中国东方航空股份有限公司南昌分公司曾因工作人员失误造成东航南昌起飞至上海、广州、深圳、厦门、北京、昆明等国内多个航线的机票出现0.2折的“跳楼价”。并有大量特价机票出票成功，最终，东航表示承认机票效力，旅客均可放心登机。

In fact，Air China 0 yuan ticket is not the first。2010 January 18 day late，China Eastern airlines Co., LTD nanchang branch for staff had caused mistakes in the east airways nanchang take-off to Shanghai、guangzhou、shenzhen、xiamen、Beijing、Kunming, many domestic airline ticket appears 0.2 fold“Rock bottom price”。And with a lot of special offer tickets to the holder of the success，finally，East airways admits ticket validity，Passengers can board rest assured。