6月22日，邱先生一家10人乘旅游大巴到桂林阳朔。第二天下午完成当天行程后，到导游指定的饭店吃晚饭。“等了两个小时，饭菜还没上来。”邱先生说，衣服都被雨水打湿了，遂要求司机送他们回宾馆换衣服，再到另一间饭店就餐。但遭拒绝，邱先生就打电话给业务员韦小姐反映情况。“他以为我是在投诉，冲出来要打我。”邱先生说，司机误以为他是在上级投诉，发火称“不要你们，你们自己坐车回去吧”。

June 22,，Mr. High a 10 people take the tour bus to yangshuo。The second day afternoon on the day after complete schedule，A guide designated hotel for dinner。“For two hours，The food has not come up。”Said Mr. High，The clothes are wet，Hence asked the driver to send them back to the hotel change clothes，And then to another hotel dining。But had been refused to，Mr. High will call the salesman miss wei reflects a condition。“He thought I was in the complaint，Rush out to hit me。”Said Mr. High，The driver mistakenly think that he is in the complaint，Angry says“Don't you，You go by car”。

　　据了解，邱先生参团时并未签订旅游合同。“现在没办法协调处理，他可以走正常程序向旅游局投诉，或走法律途径索赔。”带团的导游刘小姐说。

According to understand，Mr. High CanTuan have not signed contract tourism。“Is not able to coordinate and deal with，He can go to the tourism bureau complaint normal programs，Or go legal approach the claim。”The tour guide miss liu said。