老人小孩或被拒报名或变相加价 The old man was rejected the child or in disguised form or a premium

　　日前，记者以游客身份致电浙江省中国国际旅行社服务热线，告诉旅行社的工作人员，一家4口人想报名参加团费为2990元的“心醉云南·昆大丽双飞6日游”，其中有一个10岁小孩和一个72岁的老人。这位工作人员听罢说，其他都没有问题，但老人和小孩能否跟团出游还要跟上面沟通一下。过了两个多小时，该旅行社一位工作人员回复道：由于“昆大丽6日游”每天要乘坐六七个小时的大巴，还会出现高原反应，考虑到老人和小孩的身体健康状况，所以不建议老人和小孩跟团。尽管记者告诉对方老人和小孩之前去过西藏，高原反应并不强烈，希望还是去“昆大丽”，但还是被婉言拒绝了。

a，The reporter to visitors at the identity of zhejiang province China international travel service service hotline，Tell travel agency personnel，A four mouth people want to sign up for the cost for 2990 yuan“The big beautiful memories yunnan · sf 6, swim”，One of the 10 years old and a 72-year-old man。The working personnel listen to said，Other all have no problem，But the old people and children can travel with group to communicate with the above。After more than two hours，The travel agency a staff replies：because“The big beautiful 6, swim”Every day the bus ride-well, six hours，Still appear plateau response，Considering the old man and the child's health，So don't suggest the old people and children with group。Although the reporter told each other before the old people and children have ever been to Tibet，Plateau response is not strong，Hope or go to“The big beautiful”，But was declined。

　　那么，其他旅行社的情况怎样？随后记者致电浙江光大国际旅行社门市部，一位工作人员在得知记者对“澳港澳海洋公园5日”特价游有兴趣时，当即回复道：可以走，但小孩不占床，价格与成人一样，都是2599元。记者问小孩价格为什么跟成人一样，这位工作人员直言不讳道：眼下2000多元怎么可能做得下来港澳游呀！因为行程中有购物安排。除非你走纯玩团，价格是4750元，小孩减950元，有床位的。

so，Other travel agency condition？Then reporters call zhejiang everbright international travel agency sales department，A staff reporter in to that“Macau Hong Kong and Macao Ocean Park 5 days”Special offer swim was interest，Promptly replies：Can go，But the children do not take a bed，Price as well as adults，$2599。The reporter asked why the price with adult children，The official word to call a spade a spade：The 2000 multivariate how can do it down to Hong Kong and Macao to swim！Because the travel in shopping arrangement。Unless you walk pure play group，The price is 4750 yuan，The child minus 950 yuan，A bed。

30岁至40岁的游客最受青睐 30 to 40 tourists the most popular

　　从暗访的情况来看，拒绝老人、小孩跟团出游及变相加价等现象在浙江省内旅行社中普遍存在。一位业内人士坦言，老年人和小孩没有什么消费能力，购物者寥寥无几。而老人和小孩骂又骂不得，气又气不得，导游拿他们一点办法都没有。所以，导游见了他们最头疼。而30岁至40岁的游客最受导游欢迎，因为这个年龄段的游客收入稳定，购买力较强。近几年来，前往港澳、新马泰、云南、张家界等热门线路都有年龄限制。

Judging from the investigations，Refused to the old man、Child, like travel group in disguised form and the phenomenon such as tariffs in zhejiang province in the travel agencies are common。An industry insiders said，Old people and children have no consumption ability，Shoppers very few。And the old man and the child scold and scold not，Angry and gas may not，Guide to get them little ways to all have no。so，Guide saw their most headaches。And 30 to 40 was most welcome visitors guide，Because this age paragraph the tourist income is stable，Purchasing power strong。In recent years，To Hong Kong and Macao、New matei、yunnan、Such as the popular zhangjiajie age limit。

　　“像昆大丽、九寨沟、新马泰、港澳台等热门线路市场竞争激烈，旅行社之间相互压低价格，有的旅行社为了拉到客人，甚至操作低价位的"零负团费"产品。他们之所以敢这样操作，是因为这些线路不仅风景如画，还是特色产品、奢侈品的购物天堂，游客去了多多少少都会买点东西回来。旅行社靠购物来实现赢利。”杭州一家大型旅行社负责人告诉记者。

“Like the big beautiful、jiuzhaigou、New matei、Hong Kong, Macao and Taiwan, etc hot line intense market competition，Travel between the hold down prices，Some travel agency in order to pull to the guests，Even the operation of the low price"Zero negative fue"products。The reason that they dare to do it，Because these lines not only the picturesque，Or special products、Luxury shopping paradise，Visitors to the more or less will buy something back。By shopping to profitable travel agency。”Hangzhou a large travel agency chief told reporters。

旅行社坚决否认拒收老少 Travel agency strongly denies rejected young and old

　　那么，旅行社又有何说法呢？昨日，记者联系上了浙江省中国国际旅行社负责人许旦萍。许旦萍表示，他们旅行社有专门处理投诉的工作人员，如果客人要投诉，应该先投诉到旅行社或者旅游监督管理部门，而不应该投诉到报社。至于拒绝老人和小孩报名出游那是不存在的事情。记者告诉她手头有录音证据时，许旦萍仍坚称“没有这回事”。

so，What is said and travel agency？yesterday，When contacted the zhejiang province of China international travel service XuDanPing。XuDanPing said，They have a special travel agency of complaint staff，If the guest a complaint to make，Should first complaint to the travel agency or tourism supervision and administration department，And should not complain to the newspaper。As for the old people and children refused to sign up to travel that is not exist things。The reporter told her have the recording evidence，XuDanPing still insists that“There is no such thing”。

老人小孩无“法”可依 The old man child without“method”by

　　对此，杭州市旅游质监所的一位工作人员表示，目前没有法律法规明确规定旅行社不得拒收老人和小孩。国务院颁布的《旅行社条例》只规定“年龄或职业上的差异不能成为旅行社区别对待的理由。”也就是说旅行社不得由于旅游者存在年龄或者职业上的差异，提出与其他旅游者不同的合同事项，如附加费用等。除非旅行社提供了与其他旅游者相比更多的服务或旅游者主动要求。

this，Hangzhou ZhiJianSuo tourism a staff said，There is no law and regulations clearly define travel agency may refuse to old people and children。Issued by the state council《Travel agency regulations》Only provisions“Age or professional differences can't become a travel agency to differentiate between reason。”That is travel agency shall not exist as tourists to age or professional differences，Puts forward and other tourists different contract matters，Such as additional expenses, etc。Unless the travel agencies offer with other tourists more service or tourists than active request。

　　据记者了解，如今《条例细则》实施已过3年，60岁以上老人和18岁以下未成年人出游依然被变相加价，有的干脆以各种理由将老人和小孩拒之门外，究其原因就是到目前为止，没有法律条文来制约这种行为。

According to the reporter understands，now《Regulations rules》Implementation has been three years，60 years old man and a minor under the age of 18 tour were still in disguised form a premium，Some simply with all sorts of reason will the old man and the child out the door，Investigate its reason is so far，No law provisions to restrict the behavior。