此次会议旨在进一步贯彻落实《关于推广应用2012年版旅游质监与投诉管理系统的通知》的文件要求，更好地为广大游客和旅游企业服务。会议全面介绍并模拟操作了2012年版“旅游质监与投诉管理系统”处理和统计投诉案件的功能；讨论了《旅游景区服务质量赔偿标准》的征求意见稿。

The conference aims to further implement the《About 2012 edition tourism promotion application with the complaint management system of quality supervision notice》Documentation requirements，Better for broad tourists and tourism enterprise service。A comprehensive introduction meeting and the 2012 version of the simulation is conducted“Tourism qualitative inspect and complaint management system”Processing and statistical complaints the function of the case；Discusses the《Tourism scenic spot service quality standard for compensation》The draft version。

　　据悉，为打好畅通旅游投诉工作基础，进一步完善旅游投诉处理工作，提升处理、统计旅游投诉案件的信息化水平，国家旅游局旅游质量监督管理所近期对“旅游质监与投诉管理系统”进行了优化升级。推广应用2012年版“旅游质监与投诉管理系统”，能够进一步规范处理旅游投诉案件的程序，进一步提高处理旅游投诉的效率，进一步提升统计分析旅游投诉案件数据信息的能力。黑龙江省“旅游质监与投诉管理系统”将于8月1日起正式启动。届时，全省将依托该系统接受旅游投诉和处理工作。

It is reported，For good travel unimpeded complaints of the foundation，To further improve the tourism dealing with complaints，Ascension process、Statistical tourism informationization level of complaint cases，The national tourism administration quality supervision and management of tourism recently“Tourism qualitative inspect and complaint management system”To optimize the upgrade。Application version in 2012“Tourism qualitative inspect and complaint management system”，To further standardize processing tourism complaints of case program，To further improve the efficiency of the complaints deal with tourism，Further improve statistical analysis of tourism information, the ability to complain case data。Heilongjiang province“Tourism qualitative inspect and complaint management system”In August 1,, was set up。when，The province will rely on the system accept complaints and processing tourism。