我们是东航MU5498航班的乘客，我们的航班已被取消了快一天了，到现在还留在九黄机场没有消息，怎么办啊？”今日上午，被滞留在九黄机场的乘客赵先生，焦急地向四川新闻网打来求助电话。据赵先生说，航班取消已经超过20个小时，但被取消航班所属的公司东方航空公司却至今还没有联系过他们。

We are MU5498 east airways flight passengers，Our flight has been cancelled for almost a day，To now still stay in nine yellow airport no news，Do ah？”This morning，Were stranded on nine yellow airport passenger Mr. Zhao，Anxiously to ask for help a telephone call from sichuan news network。According to Mr. Zhao said，The flight was cancelled has been over 20 hours，But be canceled flights company eastern airlines have so far haven't contacted them。

乘客反映：航班取消近一天 东航没联系我们 Passengers reflect：The flight was cancelled nearly a day east airways didn't contact us

　　据赵先生说，自己来自北京，到九寨沟旅游后，本来是准备乘坐7月22日东方航空的MU5498航班返回成都，但昨(22)日到达九黄机场后却被告知因天气原因MU5498航班已取消，他和同机100多名乘客被迫滞留机场，直至昨晚9点过被安排到机场附近酒店休息。

According to Mr. Zhao said，Himself from Beijing，The tour，It is ready to take on July 22, MU5498 of eastern airlines flight back to chengdu，But yesterday(22)Th arrival after nine yellow airport but was told the weather for reasons MU5498 flight has been cancelled，He carried on and more than 100 passengers forced to stranded airport，Until 9 PM last night was arranged to have a rest in the hotel near the airport。

　　赵先生说因为一直没有接到何时转机之类的通知，今天一大早他和其他乘客就赶到机场询问，机场值班人员的解释是因天气恶劣一些航班被迫取消，他们只能帮助乘客陆续补班，具体登机时间等通知。但更令赵先生等乘客觉得郁闷的是：截至7月23日上午12点，“东航方面没有联系过我们”，而且同行乘客“有十几个老人孩子出现了高原反应”， “东航完全漠视我们”。

Mr Zhao says because there has been no received such notice when the turn，Today early in the morning he and other passengers to arrive to the airport to ask，The airport is the explanation of the officer on duty by bad weather some flights were canceled，They can only help passengers class fills in succession，Specific boarding time wait for notice。But more to Mr. Zhao, passengers feel depressed is：By July 23 morning 12 points，“China did not contact us”，And peer passengers“There are about a dozen old man child appeared plateau response”， “Complete disregard our airline”。

　　“我本来是今天中午12点20分从成都转机飞北京的，现在走不了了，到底怎么办，东航没有给我们任何消息。”赵先生显得很无奈，他说跟他类似情况的乘客大约有十几个。

“I was 12 noon today 20 points from chengdu connecting flew to Beijing，Go now he can't do that，Exactly what to do，East airways didn't give us any news。”Mr. Zhao appears very helpless，He said he similar situation with the passengers about a dozen。

九黄机场：已给东航公司反馈信息 暂无回复 Nine yellow airport：The company has to pay the feedback information of no reply

　　记者在新浪微博上看到，确有很多乘客滞留九黄机场，或飞机起飞又返航，网友“小雨米米”在微博上说自己“在九寨沟机场航班延误等了8个小时才飞到重庆”，双流机场方面也表示今(23)天上午成都飞九黄机场的2个航班也因天气延误。

Reporter in sina blog see micro，There are many passengers stranded nine yellow airport，Or the plane take off and return，the“Light rain Mimi”In the blog says“In jiuzhaigou airport flight delay waited eight hours to fly to chongqing”，Shuangliu airport also said today(23)Morning chengdu fly to two of the nine yellow airport flight also because weather delays。

　　九黄机场特殊服务办公室工作人员任江平证实，由于“顺风超标”，昨天九黄机场所有航班几乎全部延误，同时还取消了3个航班，而这3个航班都属于东方航空公司。机场昨晚已经安排全部3个航班的乘客到附近酒店入住。

Nine yellow airport special service office workers RenJiangPing confirmed，because“Exceeds bid a”，Nine HuangJi place yesterday almost all have flight delay，Also canceled three flights，And the three flights have belong to eastern airlines。The airport have arranged for the last night all 3 airline passengers around to check in hotel。

　　今日，机场方面已按照旅客登记的顺序，陆续将这些滞留的乘客安排到有空位的其他航班上，剩下无法安排的乘客也会在下午4点20左右统一安排补班，同时，机场也会给乘客开“航班延误证明”以备返回成都后找东航改签。

today，Airport in accordance with the order of the passengers already registered，Are these the stranded passengers will arrange to have the open other flights，Cannot arrange passengers left in 4 p.m. 20 or so unified arrangement for class，At the same time，The airport will open for passengers“Proof of flight delays”To prepare for back to chengdu found after 34 east airways。

　　任江平说，昨(22)日傍晚6、7点左右，九黄机场方面已将这些信息反馈给东航地控部门，但截至今日下午13点，东航方面暂时还没有回复。  

RenJiangPing said，yesterday(22)Day six in the evening、Around 7，Nine yellow airport has put that information feedback to east airways to control department，But until this afternoon 13 points，In China has no immediate reply。   很多网友微博谈论此次被天气影响的九寨沟航线情况（图据新浪微博） Many net friend micro bo talk about the influence by the weather the jiuzhaigou routes（Figure according to sina micro bo）
　　

东航热线：查不到航班信息 乘客可改选地方交通 East airways hotline：Not check the flight information passengers can re-election local traffic

　　为何乘客和机场都反映没有得到东航的回复，东航对于此种情况会如何处理，记者就此拨通了东航95530的投诉与建议热线。

Why passengers and the airport will reflect didn't get cea reply，East airways in this case will be how to deal with，Reporters on the airline dialed 95530 complaints and Suggestions hotline。

　　听到这一情况，工号为991016的陶姓工作人员表示，自己在上海，无法查到相关航班信息，所以具体情况不清楚。但他认为，航空公司一般都会酌情安排工作人员及时通知被延误的乘客最新动态，而对于这种不可抗力造成的乘客损失，航空公司不会负责赔偿。他让记者自行联系东航地控部门，但没有提供电话。

Hear the situation，Id number for 991016 of the TaoXing staff said，Himself in Shanghai，Can't check relevant flight information，So the specific condition is not clear。But he thinks，Airlines will generally take into consideration the staff promptly notify the arrangement is delayed passengers of the latest developments，And for this kind of force majeure cause loss of passengers，Airlines will not be responsible for compensation。He let reporters contact to east airways control department，But offered no phone。

　　对于航空公司是否应该及时安抚乘客情绪，陶姓工作人员表示一般“不需要”，因为旅客可以自行选择两种方式，一是选择继续等待，二是选择地面交通，东航会全额退还机票费用。但对于选择“地面交通”这一点，乘客赵先生表示无法接受，他认为“地面交通”不仅耗时长，而且天气恶劣必定导致更不安全，他再次对东航的服务表示了质疑。

For airlines whether it should be timely appease passengers mood，TaoXing workers say general“Don't need”，Because passengers can choose in two ways，One is the choice to wait，Two is to choose the ground traffic，China will refund ticket costs。But to choose“Ground traffic”this，Passengers Mr. Zhao said can't accept it，He thinks“Ground traffic”Not only are time consuming，And certainly lead to bad weather is no safer，He once again about the cea services that questioned。

【最新进展】部分乘客已返回成都 东航仍未与乘客主动联系 【The latest progress of the】Some passengers already back to chengdu east airways still not contacted actively with passengers

　　截至记者发稿时，赵先生打来电话，他说他已乘坐九黄机场安排的飞机返回成都，正打算去找东航改签机票，他说直到现在，离航班取消已经24个小时过去了，仍然没有一个东航工作人员主动联系过他们这次航班上的乘客。具体情况是否真如赵先生所说，东航对此将有如何说法，本网将继续关注。

At press time，Mr. Zhao calling，He says he has nine yellow airport on the plane back to chengdu arrangement，Are going to find 34 airline ticket，He said that until now，From flight cancellations have 24 hours in the past，Still not a cea staff active contacted them the passenger on the flight。Whether a specific conditions such as Mr. Zhao said，China will be how to this story，We will continue to focus on。

【新闻背景】 【News background】

　　九寨黄龙机场为中国国内支线旅游机场，位于四川阿坝州松潘县境内的川主寺镇北约12公理处，是阿坝州的首个机场。九寨黄龙机场地处特殊的地理位置，海拔近3500米，是国内目前海拔高度排名第六的高原机场，昼夜温差大，天气变化急快乱，给航空器的正常飞行也带来了很大难度，容易造成航班晚点。

For China's domestic airport jiuzhai huanglong regional tourism airport，In sichuan province in the territory of the finest aba prefecture of sichuan Lord temple town in NATO and justice，Is the first airport aba prefecture。The airport is located in jiuzhai special geographical position，Nearly 3500 meters altitude，Is the domestic present altitude ranked sixth of the plateau airport，Temperature gap between day and night，The weather changes urgent fast mess，The normal flight to aircraft also bring much difficulty，Easy to cause the flight was delayed。

　　目前包括中国国际航空、中国南方航空、四川航空(成都、重庆、西安)和中国东方航空公司等开通了到九黄机场的航班。  

Currently include China international airlines、China southern airlines、Sichuan airlines(chengdu、chongqing、xian)And China Eastern airlines opened to nine yellow airport flight。