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海南省旅游委开门整治“庸懒散贪”--亲稳网络舆情监测室
2012-08-08

  在全省集中整治“庸懒散贪”活动中,省旅游委以旅游市场监管为切入,以窗口单位为重点,明确工作人员行为规范“十不准”,开门搞整治,强化暗访摸底加强监管力度,以点带面全面推动专项整治活动在全省旅游系统的全面开展。 In the regulation on“Goes from the lazy”activities,Province tourism market supervision into full for tourism,For key units to the window,Clear personnel behaviour“Ten no”,Open the door make regulation,Strengthen investigations touch bottom stronger supervision,From point to area promote the special campaigns in the provincial tourism activities of the system in an all-round way。

  整治活动一开始,省旅游委就专门制订工作人员行为规范“十不准”,以制度管人。“十不准”包括不准行政不作为、乱作为、迟作为;不准有令不行、有禁不止;不准作风散漫、纪律松弛;不准推诿扯皮、懒散拖沓;不准奢侈浪费、贪图享受……通过专门下发文件、下发简报、黑板报宣传等多种方式,让全委上下对“十不准”做到了然于胸,自觉抵制这些“庸懒散贪”行为。

A three-month campaign began,LvYouWei province is special develop staff behaviour“Ten no”,The man with the system。“Ten no”Including no administrative omission、Disorderly as、Late as;Not allowed in to no、YouJinBuZhi;No style lax、Discipline relaxation;Prohibit to shuffle disputes over trifles、Lazy procrastination;No extravagance and waste、bourgeois……Through the special issued documents、Issued a briefing、Blackboard paper publicity and so on many kinds of ways,Let QuanWei of up and down“Ten no”Do uncertainty,Resist consciously these“Goes from the lazy”behavior。

  为使集中整治“庸懒散贪”问题取得更好成效,省旅游委确定“窗口单位”审批办和省旅游质监所作为开展活动的切入点,以努力打造群众满意的服务窗口为目标,狠抓热点岗位和窗口单位的作风建设。截至6月底,审批办共受理办证449件,办结395件;导游年审600件;导游办证及补证205件;咨询185件。

To make the concentration“Goes from the lazy”Problems get better results,Province LvYouWei sure“Window unit”The examination and approval to do and province ZhiJianSuo tourism activities as the breakthrough point,To satisfy the crowd to build the service window for the target,Vigorously promotes the hot jobs and window unit style construction。By the end of June,The examination and approval dealt with 449 pieces do card,395 a pending;Guide 600 a year of careful;Guide rush and fill card 205 pieces;Consultation 185 pieces。

  省旅游质监所以加强旅游市场监管为切入点,重点加大对恶性价格竞争、非法转让经营资质、强迫消费、无资质经营、虚假广告等违法违规行为的检查和处罚力度;开展旅馆业专项检查,引导旅游餐饮点加强行业自律;开展旅游购物点专项检查,区分水果店、竹炭店、水晶和珍珠店三个层次,进一步引导旅游购物点加强行业自律。同时,认真执行《旅游投诉处理方法》,全面受理旅游投诉,畅通旅游投诉渠道,完善旅游投诉处理制度,逐步建立与国际旅游岛建设相适应的旅游市场管理、旅游服务质量评价、旅游诚信和旅游标准化体系。

To strengthen the province tourism ZhiJianSuo tourism market supervision as the breakthrough point,Key to increase malignant price competition、The illegal transfer business qualification、Compulsory consumption、No qualification management、False advertising illegal activities such as the inspection and the punishment;Carry out special inspection of hotel industry,Guide traveling foods point strengthen the self-discipline;Carry out the tourism 购物点 special inspection,Distinguish between the fruit store、Bamboo charcoal shop、Crystal and pearl shop 3 administrative levels,Further strengthen self-discipline 购物点 travel guide。At the same time,Seriously implement the《Tourism complaints processing method》,Fully accept tourism complaints,Clear channel tourism complaints,Improve the tourism dealing with complaints system,Gradually establish and international tourism island construction adapt to the tourism market management、Tourism service quality evaluation、Travel and tourism standardization system integrity。


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