黄山市年接待游客已逾3000余万人次，全市旅游商品形成了旅游工艺品、旅游纪念品、旅游用品和旅游食品四大类1200多个品种，旅游购物商店50余家，旅游商品年收入超过35亿。

In huangshan city, has more than 3000 tourists received more than people，The tourist commodities formed tourism handicraft、Tourist souvenirs、Tourism supplies and tourism food four categories of more than 1200 varieties，Tourist shopping stores more than 50，Tourism commodity earning more than 3.5 billion。

　　黄山市工商局副局长陈晓明介绍，随着黄山旅游业的快速发展，黄山旅游购物行业中也存在购物环境不尽如人意、少数商家恶性竞争和商业贿赂、产品质量参差不齐、追求短期利益等问题，引发游客投诉。少数旅游购物单位违规经营，不仅侵害了旅游者的权益，也使全市旅游购物行业声誉受到损害。

Huangshan city industrial and commercial bureau deputy director ChenXiaoMing introduced，With the rapid development of the tourism industry of huangshan，Huangshan travel shopping industry also existed in shopping environment is not satisfactory、A few businessmen malignant competition and commercial bribery、Product quality is uneven、Pursuing short-term benefits, etc，Cause visitors complaints。A few tourist shopping unit illegal business，Not only the infringement of the rights of the tourists，Also make the tourist shopping industry reputation was damage。

　　为杜绝欺诈骗客现象，为旅游者打造公平、规范、健康、有序的旅游购物环境，今年6月以来，工商部门在全市主要景区、商业区选择信用好、经营规范的经营户开展“无理由退货”试点，并将在试点经验基础上在全市旅游购物行业中全面推行。8月初，黄山市旅游购物单位诚信联盟正式成立，黄山春茗茶楼、谢裕大茶叶博物馆等首批16家加盟单位公开承诺全面推行“无理由退货”。

To eliminate fraud PianKe phenomenon，For tourists make fair、standard、health、Orderly tourism shopping environment，Since June of this year，Industry and Commerce Department in the main scenic spot、Choose good credit business district、The business management regulations of the development“No reason to return”pilot，And based on pilot experience in the tourist shopping the full implementation of the industry。Early August，Huangshan city travel shopping unit credit union formally established，Huangshan ChunMing teahouse、XieYu big tea the museum of the first 16 home to join the full implementation of the unit public commitment“No reason to return”。

　　目前，黄山市工商部门正在全市旅游购物经营户中组织开展“弘扬徽商精神加强诚信建设”主题活动，引导各经营户在商品陈列、明码标价、售后服务、商品安全、商品计量等各方面“自我教育、自我管理、自我发展”，规范和自律经营行为。全市4A级以上景区景点，工商部门必须在接到游客投诉后的第一时间赶到现场，一般性投诉24小时内处理完毕，疑难复杂案件7个工作日解决。

At present，Huangshan city, industry and Commerce Department is the tourist shopping in business organizations to carry out“Carry forward the spirit of huizhou merchants to strengthen the construction of sincerity”Theme activities，Lead every door in the display、Plain code marks a price、After-sales service、Goods safety、Commodity measurement, etc“Self education、Self management、Self development”，Standard and self-discipline management behavior。The above level 4 A scenic spots，Industry and Commerce Department must be received after complaints in the first time visitors arrived on the scene，General complaint within 24 hours after treatment，Difficult to solve complex case 7 working days。