航空业内人士透露，机票超售目前已是“国际惯例”。法律界人士则表示，所谓的“国际惯例”，不应成为侵害乘客权益的挡箭牌。

Aviation industry insiders said，The sale is already the ticket“International practice”。Legal professionals said it，The so-called“International practice”，Should not be a violation of the rights of passengers between us。

乘客自述： Passengers complain of：

手中持票却难“飞” But the holder to hand“fly”

　　因工作需要，南宁的周先生要赶到长春开会。他提前两天购买了从南宁飞往长春的机票，航班隶属深圳航空公司，起飞时间是8月9日上午11时。

For the demand of work，Nanning Mr Zhou going to changchun for the meeting。He bought two days in advance from nanning to changchun ticket，Shenzhen airlines flight membership，Is the departure time on August 9, 11。

　　9日上午，周先生来到机场。在准备办理登记手续时，工作人员告知，他搭乘的班次已经满员，只能改签其他班次。周先生说，4名乘客与他有同样的遭遇。

9 th，Mr. Zhou to come to the airport。In preparation for the deal with the formalities that register，Staff told，He has packed to the divisions of the ride，Can only endorsed to other divisions。Mr Zhou said，Four passengers and he has the same thing。

　　“手中拿着机票，为何不能登机？”周先生有些恼火。航空公司解释称：因“机票超售”导致他们无法登机。显然，这让周先生等人无法接受。由于本该搭乘的航班已经起飞，他只好改签其他航班。

“Hand a ticket，Why can't boarding？”Mr. Zhou some angry。Airlines explain says：for“Ticket sold the”Cause they can't boarding。obviously，This let Mr. Zhou, people can't accept it。Because has the flight took off on should have，He had to endorsed to other flights。

　　周先生说，他经常乘坐飞机，但遇到这种情况还是第一次。考虑到继续僵持下去可能会耽误第二天的会议，他最终同意改签。改签后，周先生在途中停留的时间明显增多，他要先从南宁飞往长沙，再经停南京，最后才到达长春。因改签是航空公司机票超售引起的，经协商，航空公司按内部规定，以滞留乘客所持票面价格的30%补偿给周先生等人。

Mr Zhou said，He often take a plane，But such cases for the first time。Considering the standoff continues to go down it may delay the second day of the conference，He eventually agreed to endorse。After 34，Mr. Zhou in the time duration of the way significantly increased，He must first from nanning to changsha，Then the stop nanjing，Finally arrived at changchun。For airline ticket is endorsed to the sale of the cause，Through consultation，According to the internal regulation airlines，Stranded passengers to the 30% of the price to compensate the Mr. Zhou, etc。

　　虽在会议前赶到了长春，但周先生表示改签已打乱他的计划，而他担心以后乘坐飞机还会出现这样有票难“飞”的情况。他由此质疑：为何机票会出现超售情况？并且在买票时一直到登机前自己完全不知情？

Before the meeting is to the changchun，But Mr Zhou said endorsed the plan has disturb his，And after he worried about flying still appear such a ticket is difficult“fly”situation。He thus questioned：Why ticket sales will be the case？And when to buy tickets in has been completely before boarding the informed？

业内人士： The personage inside course of：

机票超售是“国际惯例” Ticket sales is the“International practice”

　　10日上午，深圳航空公司南宁营业部的相关负责人称，周先生所搭乘的航班，路线本身就需经停南京。由于此前受到台风影响，部分欲飞往南京的乘客已经在南宁滞留一天，为优先让滞留乘客登机，所以才导致机票超售情况出现。

10 days morning，Shenzhen airlines nanning sales related officials say，Mr. Zhou have take flight，Line itself needs the stop nanjing。The move by the typhoon affected，Part of the passengers to fly to nanjing has been stranded in nanning a day，Stranded passengers boarding for priority of making，So that led to the ticket sales situation。

　　该负责人表示，机票超售情况很少有。“即使有，每趟航班的超售人数也不会超过实际座位数的3%”。

The official said，Ticket sales situation there are few super。“Even if there is，Each flight number is not the super sold more than 3% of the actual occupancy”。

　　其他航空公司知情人士透露，由于经常会出现旅客预订票或购票后在不通知航空公司的情况下放弃旅行，从而造成航班座位虚耗。航空公司会在部分容易出现虚耗的航班上，进行适当超售。知情人称机票超售已是“国际惯例”。

Other airlines people familiar with，Because often will appear the passenger ticket reservation or after the airline in no case give up the trip，Thus cause flights they seat。The airline will in part is easy to appear on the flight they，Proper super sales。The person familiar with the ticket sales is already“International practice”。

　　然而，超售往往意味着极少数乘客不能如期登机成行。对于因机票超售而滞留的乘客，由于国内目前没有统一补偿标准，各航空公司一般按“内定”标准予以补偿。在深圳航空公司官方网站公布的《顾客服务指南》中，对“航班超售处理”就有特别说明。

however，The sale usually means a few passengers can not duly boarding in line。For the stranded airline ticket sales for the passengers，As the country has no unified compensation standards，Airlines in general“default”Standard compensation。In the shenzhen aviation company on the official website《Customer service guide》in，to“Overbooking processing”Have special instructions。

　　《顾客服务指南》称，将优先安排滞留乘客乘坐后续航班，票款差额多退少不补。同时，如果后续航班的规定离站时间与乘客所持客票航班的规定离站时间间隔在4小时以内，航空公司将给予乘客所持票面价格30%的补偿；在4小时以上8小时以内，公司将给予乘客所持票面价格60%的补偿；8小时以上给予票面价格100的补偿。另外，在补偿金额低于200元时，航空公司将按照200元的标准作出补偿。

《Customer service guide》says，The priority of the arrangement for the stranded passengers will take a later flight，The fare balance retreat more for less。At the same time，If subsequent flight from the provisions of the time and the passengers stood the provisions of the flight ticket from standing in less than four hours time interval，Airlines will give passengers have the price 30% of compensation；In the four or more hours within eight hours，The company will give passengers have the price 60% of compensation；8 hours to give the price of 100 compensation。In addition，In the amount of compensation for less than 200 yuan，Airlines will according to the standard of 200 yuan to make compensation。

国外做法： Foreign countries：

买票时告知超售情况 Buy a ticket sales situation when told that super

　　航空业内人士介绍，机票超售现象在国际上非常普遍，但国外航空公司一般会书面告知乘客本次航班已超售，让乘客根据实际情况自主选择是否购买。而一旦出现因超售而致乘客无法登机，他们会征求全部乘客的意见，一般都会有不赶时间的乘客愿意改签，而航空公司也给予丰厚的补偿，这样可以达到三方共赢。

Aviation the personage inside course of study introduces，Ticket sales in the world the phenomenon is very popular，But foreign airlines generally will inform the passengers on this flight has super sales，Let passengers according to the actual situation of independent choose whether or not to buy。Once there for sale by the passengers can't boarding，They will ask for all the opinions of the passengers，Will generally have not in a hurry to upgrade the passengers，And airlines also gives generous compensation，This can achieve win-win three parties。

　　比较而言，国内的航空公司，基本不会提前告知乘客机票是否已属超售。而一旦发现实际乘客多出航班座位数，公司往往以“先到先办理先飞”或按票价打折情况酌情处理。

In comparison，Domestic airline，Basic will not know in advance whether passengers already belonged to the ticket sales。And once found the actual passenger flight occupancy，The company often in order to“First to deal with first flying first”According to the ticket price discount or situation act accordingly。

　　国外航空公司有超售惯例，但基于事先通知和事后补偿两个前提。在国内，虽然事后航空公司内部有相应的补偿机制，但由于没有统一标准，且内部补偿机制不具有公开性和强制性，往往导致事后补偿实行不力。

Foreign airlines have super sales practices，But based on prior notice and afterwards compensation two premise。In the domestic，Although later airlines have internal corresponding compensation mechanism，But since there is no unified standard，And internal compensation system has the openness and mandatory，Often leads to a later compensation was poor。

　　据了解，国内乘客知晓机票超售这一“国际惯例”的人很少。首次遭遇机票超售的周先生说，如果一家老小提前买好飞机票准备外出旅游，却在登机前被告知因机票超售，需有一半家人滞留机场改签，甚至第二天才有航班再次出发，“这肯定让人抓狂”。

According to understand，Domestic passenger ticket sold this super awareness“International practice”rarely。First encounter with ticket sales of super Mr Zhou said，If a last-borns bought plane tickets are traveling in advance，But before boarding the plane ticket for the sale was told，Need to have half family stranded airport upgrade，Even the next day to have flight leave again，“This certainly is maddening”。

　　有乘客建议，航空公司能否像国外一样，在乘客买票时就告知是否属于超售，从而让乘客自行决定是否购买。

Passengers are suggested，Airlines can resemble abroad，In the passengers to buy tickets when he told whether to belong to the sale，Thus let passengers to decide for themselves whether to buy。

　　业内人士表示，目前只有在乘客换取登机牌时才能知晓是否已超售。而难以提前告知乘客的原因，除售票终端多外，机票代理也不可能知道整体售票信息，导致无法确定是否出售了超售机票。

People in the industry say，At present, only in exchange for passengers boarding pass to know whether to have super sales。And to know in advance the cause of the passengers，In addition to the more ticket terminal，Ticket agent can't know whole ticket information，Not sure whether to sell a super ticket sales。

法律人士： Legal experts：

“国际惯例”不应成挡箭牌 “International practice”Should not be a shield

　　8月10日，南宁吴圩国际机场服务监督部门工作人员称，他们偶尔也会接到乘客关于机票超售的投诉，但机票超售是航空公司单方造成，而机场与航空公司分属两个不同单位。遇到这样的情况，他们会把投诉转给相应的航空公司处理，由航空公司与乘客协商处理。

August 10,，WuWei nanning international airport service supervision department officials say，Occasionally, they also will be notified about the sale of tickets passenger complaints，But the airline ticket sales is caused by unilaterally，And the airport and airline belong to two different units。Meet this situation，They would put the complaint to the corresponding airlines processing，The airlines to negotiate processing with passengers。

　　本报南国法援律师朱继斌认为，机票超售对航空公司来说，确实提高了座位利用率，是其收益管理的重要优化手段之一。然而，乘客购买了机票，相当于与航空公司达成了运输合同关系，应享受到约定的服务内容，否则就属违约。

The legal aid lawyers in the south ZhuJiBin think，Ticket sales for the the airlines，Did raise the utilization rate of seats，The revenue management is one of the important optimization method。however，Passengers buy the tickets，With the airlines is equivalent to a transportation contract relationship，Should enjoy the service content of the contract，Or it is a breach of contract。

　　朱继斌表示，遇到以上情况，乘客有权利要求赔偿直接损失与可得利益。他认为，不应该让所谓“国际惯例”成为侵害乘客权益的挡箭牌。同时，乘客应及时向工商部门或航空公司主管部门投诉，如果协商不成，可向法院提起诉讼。

ZhuJiBin said，Meet above situation，Passengers have the right to demand compensation for direct losses and can get profit。He thinks，Should not let the so-called“International practice”Be violated the rights and interests of passengers between us。At the same time，Passengers should apply to industry and Commerce Department or airline department complaint，If negotiation fails，But to the court。

超售机票 Super ticket sales

被行政处罚 Be administrative punishment

　　2010年2月，有两名温州旅客因航空服务公司超售机票导致无法登机，调解未果。到11月，浙江温州龙湾工商分局对此作出行政处罚，认定未告知的机票超售行为属消费欺诈，对广东这家航空服务有限公司超售2张机票的行为做出行政处罚5000元的决定。据了解，对机票超售作出行政处罚，在国内尚属首次。

February 2010，There are two passenger airline service company for wenzhou ticket can't sell the boarding，conciliation。To November，Zhejiang wenzhou longwan industry and commerce bureau to make a administrative penalty，That did not inform ticket sales of consumer behavior the fraud，This air of guangdong service Co., LTD. Super sold 2 ticket's behavior of administrative penalty decision 5000 yuan。According to understand，Ticket sales for the administrative penalties，For the first time in Taiwan。