广州移动和相关专家认为，手机在上网过程中，流量消耗不知不觉，消费者感知不强。经过分析，这些情况大多由恶意软件、智能手机自动更新、信号切换、山寨手机等原因导致。

Guangzhou mobile and related experts say，In the process of mobile phone in the Internet，Flow consumption unconsciously，Consumer perception is not strong。After analysis，Most of these cases by malicious software、Intelligent mobile phone automatic updates、Signal switching、Mobile phones and other reasons lead to the stronghold。

1.断掉网络连接也被扣流量费 1. Broken network links have been button flow fee

　　有手机用户赵先生称，自己平时很注意上网流量的变化，每次上网后都会断掉“数据连接”的开关，但下个月账单出来后，还是被收取了较高的数据费用。

A cell phone users Mr. Zhao says，They usually pay great attention to the change of flow on the Internet，Every time after the Internet will be broke“Data connection”switch，But the next month after the bill out，Or was charged for higher data cost。

　　分析：当客户使用手机终端设置关闭数据连接后，手机终端正常情况下手机不会自动连接上网，但不排除部分山寨手机内置软件或手机病毒引发手机自动恢复上网连接，从而令手机连接上网而产生上网流量。其实，通过手机终端操作关闭“数据连接”后，手机SIM卡仍具备上网功能，如把SIM卡放在其他具有上网功能且未关闭数据连接设置的手机上仍可正常连接上网。

analysis：When a customer use mobile phone terminal set close after data connection，Mobile phone terminal normally a mobile phone does not automatically connected to the network，But does not exclude the stronghold of mobile phone built-in software or mobile phone viruses cause cell phone to be automatic recovery Internet connection，To make the cell phone connections online and produce Internet flow。In fact，Through the cell phone terminal operation shut down“Data connection”after，Mobile phone SIM CARDS still with Internet connections，Such as the SIM card on the other with Internet connections and does not close data connection Settings on the mobile phone can still be normal connected to the network。

　　2.境外接收彩信手机报被扣流量费 2. Overseas receiving MMS mobile phone newspaper is buckle flow fee

　　有手机用户称，在美国旅游期间，接收到手机报，以为和国内一样不会被收流量费，回国后发现被额外收取了几百元流量费。

Has a mobile phone users said，In the United States during the travel，To receive cell phone newspaper，Thought and home won't be accept flow fee，After returning home found be charge an extra hundreds of yuan flow fee。

　　分析：移动公司认为，接收彩信手机报会产生流量，国内GPRS流量会被核减，移动公司不收此部分流量费。但在国际漫游时，收发彩信产生的GPRS流量，将按照漫游的国家/地区的运营商资费计算。建议用户发短信给运营商取消漫游期间的手机报。

analysis：Mobile company think，Receiving MMS mobile phone newspaper will produce flow，Domestic GPRS flow will be and subtract，Mobile company don't accept this part flow fee。But in the international roaming，Sending and receiving MMS produce GPRS flow，Will be in accordance with the roaming the country/region operators tariff calculation。Recommend that users hair message give operators cancel while roaming phone newspaper。

3.wifi上网被扣了流量费 3. Wifi Internet is buckled flow fee

　　有手机用户反映，目前，支持wifi的智能终端（例如iPhone4）越来越普及，客户使用固定区域商家免费的wifi（如麦当劳）。在手机使用wifi上网的同时，也被扣了GPRS流量费用，是什么原因导致？

A cell phone users reflect，At present，Support wifi intelligent terminal（For example iPhone4）Is becoming more and more popular，Customers to use fixed area merchants free wifi（Such as McDonald's）。In the mobile phone use wifi Internet at the same time，Also be to buckle GPRS flow cost，What is the reason causes？

　　分析：由于wifi是无线局域网，信号穿透能力较弱，无法实现连续覆盖，在信号中断、用户不知情的情况下，手机会自动切换到2G或3G网络，也可能会造成用户误认为手机使用wifi网络，但却产生上网流量费用。建议用户使用wifi上网时，先关闭2G或3G网络。

analysis：Due to the wifi is the wireless local area network，Signal penetration ability is weak，Unable to realize continuous coverage，In signal interrupt、Without the knowledge of the user，Mobile phones will automatically switch to 2 g and 3 g network，Also may cause the user mistakenly believe that cell phone use wifi network，But the Internet flow produce cost。Recommend that users use the Internet wifi，Turn off 2 g and 3 g network。

　专家建议： Experts suggest：

　　1.关闭自动更新：对于国际漫游时或不使用GPRS时，为避免智能手机终端软件自动连接访问网络，关闭上网连接及手机软件的链接网络设置，尽可能减少手机终端软件的自动更新产生流量。

1. Close automatic updates：For international roaming or not to use the GPRS，To avoid intelligent mobile terminal software automatic connection access to the network，Close the Internet connection and mobile phone software link network Settings，As far as possible to reduce the cell phone terminal software automatic update produce flow。

　　2.正规渠道购买终端、下载软件：建议客户通过正规渠道购买手机终端，通过正规渠道下载和使用相关应用软件。

2. Normal channel purchase terminal、Download software：Advise their customers through normal channels to buy mobile terminal，Through normal channels to download and use the relevant application software。

　　3.选择合适GPRS套餐：消费者根据实际使用需求量，选择合适的GPRS套餐。

3. Choose the appropriate GPRS package：According to the actual demand for consumer use，Choose appropriate GPRS package。