“我们大概12点左右到欢乐谷排队购票，那时天气比较阴，也比较适合游玩。进去后我们就在"过山车"前排队，大约过了1个小时，快轮到我们玩时，工作人员突然通知说，由于天气原因，该项目紧急叫停。”特地从浙江赶来游玩的高小姐说。但考虑到欢乐谷是为游客安全考虑，高小姐一行也接受了。

“We probably 12 o 'clock to happy valley in line to buy tickets，When the weather is cloudy，Also is suitable for play。In we will in"Roller coaster"Queue before，After about an hour，It's our turn to play fast，Staff suddenly notice said，Due to the bad weather，The project emergency stop。”Specially from zhejiang to play miss gao said。But considering the happy valley is for visitors safety，Miss gao a line is also accepted。

　　之后，随着雷暴雨的降临，户外娱乐项目几乎全部取消，欢乐谷的门票是联票，买了票可以玩所有项目，但只有当天有效。高小姐一行来到退票窗口，但得到的答复却是“不退不换”。最终经过双方协商，欢乐谷表示，设备重新开启后，高小姐几人由于之前已在过山车项目排队一小时，可优先玩这些娱乐项目。

after，With the advent of a thunderstorm，Outdoor entertainment project almost all cancelled，Happy valley theme park is the admission to the coupon，To buy a ticket can play all projects，But only the effective。Miss gao a line to refund window，But get answer is“Don't retreat don't change”。Finally after both sides talks things over，Happy valley said，Equipment to after open，Miss gao several people because before has set up a file in the roller coaster project in line for an hour，The priority to play these entertainment projects。

　　欢乐谷工作人员告诉记者，昨日因为天气的原因，确实关闭了室外娱乐项目，但这完全是从游客的安全方面考虑。经过和游客的沟通，她们已经为10多名游客办理了票务延期服务，也就是10之内可以再来玩一次。而如果要退票，则比较为难。因为欢乐谷的门票是联票，如果有些顾客早上就进来了，已经玩了很多项目，只是有那么一两个没有玩，也要求退票，他们无法满足。只有下雷雨的时候，买票进来的顾客，可以考虑退。

Happy valley theme park staff, told reporters，Yesterday because of the weather，Really closed outdoor entertainment projects，But it all from visitors safety into consideration。After the communication and tourists，They have for more than 10 tourists dealt with ticketing extension service，Also is within 10 can come again playing a。And if you want to refund，Is more difficult。Because happy valley is the admission to the coupon，If some customers came in the morning，Has been playing a lot of project，Just one of two not playing，Also refund request，They can't meet the。Only when the thunderstorm，Buy a ticket in customers，Can consider back。

　　对此，上海大邦律师事务所游云庭律师认为，首先，因为天气原因，园方有权暂停服务，安全第一。其次，如果园方在售出门票前已经公示了，如遇恶劣天气而闭园，不退不换的，理论上已经在售票前对游客告知了，因此，可以不予退换。但更加规范的做法是，应该印在门票的背后，或者用最简单明了的方式在售票窗口告知，而不是使用“不可抗力因素，无法开启”之类的含糊语言。如果没有公示，则应该给游客退换门票。因为天气原因关闭，但未说不退不换，那就应该退换，不退是不对的，毕竟园方没有提供相应的娱乐服务。

this，Shanghai big nations law firm lawyers think YunTing swim，First of all，Because of the weather reason，The zoo has the right to suspend service，Safety first。secondly，If the zoo in ticket sales have been before the public，In case of bad weather and closed garden，Don't retreat don't change the，In theory has been in the ticket prior to informed the tourists，therefore，Can not return。But it is more normative，Should be printed on the back of the tickets，Or use the most simple way in the ticket window told，Instead of using“Force majeure factors，Could not be opened”And so on vague language。If there is no public，It should give visitors return tickets。Because of the weather reason closed，But did not say no return don't change，That should return，Don't retreat is wrong，After all the zoo did not provide corresponding entertainment services。

　　上海市旅游局监督热线工作人员告诉记者，天气原因属不可抗拒因素，游客可以向提供服务的景点进行协商，但没有明确规定一定要退换。

Shanghai tourism administration supervision hotline staff, told reporters，The weather causes of force majeure，Visitors can provide services to negotiate the attractions，But there is no specific provision must return。