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国家旅游局提醒中国游客提防赴日旅游价格陷阱--亲稳网络舆情监控室
2012-09-02

  记者从国家旅游局监督管理司获悉,最近,杨先生发现上海本地一家旅行社正在热销一款“日本黄金旅游线路5夜6天”的旅游产品,从东京到富士山到京都大阪仅需4000元人民币。马上就要休假了,杨先生决定参团体验一下。虽为6天的行程,但第一天晚上才到东京,第六天即为返程,实际游玩时间只有4天,自费项目又占了大部分:去迪斯尼乐园交1万日元(约800元人民币),到银座购物,又被收4000日元(约320元人民币),导游宣称“最便宜最安全”的免税店里买到的某健康食品的价格甚至是普通正规店价格的6倍!几天下来,实际交给旅行社导游的钱比团费还高。杨先生不想购物,导游先是巧言令色地游说,而后直接把像他这样“顽固”的游客扔到公园晒太阳。杨先生慨叹:本以为捡了个便宜,没想到该玩的没玩,却天天往外掏钱,真是买的不如卖的精! Reporters from the national tourism administration of the supervision and management,recently,Mr. Yang found Shanghai a local travel agency is sell like hot cakes one“Japanese golden tourist line 5 nights and 6 days”Tourism products,From Tokyo to Osaka to Kyoto Mount Fuji, only 4000 yuan。Vacation soon,Mr Yang CanTuan decided to experience it。Although for 6 days of stroke,But the first night to Tokyo,The sixth day is the return,The actual time for only four days,At one's own expenses and account for the majority of the project:Go to Disneyland hand over 10000 Japanese yen(About 800 yuan RMB),To ginza shopping,And are taken 4000 yen(About 320 yuan RMB),Tour guide that“The cheapest and most safety”In the duty free shop to buy a health food prices even ordinary regular store 6 times of price!A few days down,The actual to travel and guides money than membership fee is still high。Mr. Yang don't want to shopping,Guide first subtle words and evasions to lobby,And then direct like him“stubborn”Tourists into the park in the sun。Mr. Yang sigh with regret:This thought to pick up a cheap,Didn't expect this play didn't play,But outside every day to pay,Is really buy than foolish sellers!

  国家旅游局旅游质量监督管理所特向广大游客提出如下警示:

The national tourism administration tourism quality supervision and management to the tourists, it puts forward the warning:

  第一,提防低价团陷阱。本案中,上海到日本往返机票、5晚住宿费加上餐费、景点门票、导游等费用,远远超过了旅行社报价的旅游团费,这样的低价团必然会严重侵害旅游消费者权益,请旅游者选择旅游产品前,预估旅游各要素价格,排除侥幸心态。

The first,Beware of low mass trap。In this case,A round trip ticket from Shanghai to Japan、5 night accommodation and meals、Attractions tickets、The charge such as guide,Far more than the cost of travel agencies offer travel,Such low group will seriously infringe on tourism consumers' rights,Please tourists choose before tourism products,Estimated tourism each factor price,Exclude fluke mind。

  第二,提防旅游合同陷阱。随团旅游必须要签订规范、完备的合同,明确约定旅游行程中交通、住宿、餐饮服务、购物次数及自费项目等。如不参加自费项目,则需在旅游合同和行程中明确。

The second,Beware of the travel contract traps。Group travel must sign standard、Complete contract,Travel expressly agreed upon in the traffic、accommodation、Catering services、Shopping times and at one's own expense programs, etc。If not to participate in the project at one's own expenses,Then need to be in the tourism contract and stroke clearly。

  第三,提防免税店陷阱。导游通常会带游客去位置偏僻、鲜有人知的免税店购物,这些免税店并不都是海关监管的。有些免税店故意夸大健康食品的效果,诱导中国游客购买,所得利润分别由免税店、旅行社、导游按比例分成。如遇此类免税店,请谨慎购物。

The third,Beware of trap duty free shop。Tour guide will usually take visitors to a remote location、Few people know duty free shopping,The duty free shop is not all customs supervision。Some duty free deliberately exaggerated health food effect,Induction Chinese tourists to buy,Profit by the duty free shop respectively、Travel agency、Guide scale into。In case of such duty free,Please careful shopping。

  第四,提防导游盘剥陷阱。日本的地接旅行社把旅游行程安排、餐饮等交由导游收支管理,但其中参杂不少“无证导游”,因此,就出现了导游巧立名目盘剥游客的现象。本案中,银座购物时导游另收的4000日元就是手段之一。

The fourth,Beware of guide flay trap。Japanese land after the travel agency travel arrangements、Food and beverage, etc to guide balance management,But the mix a lot of“Unlicensed guide”,therefore,Is there a tour to ring the changes on exploit tourists phenomenon。In this case,Ginza shopping guide when extra 4000 yen is one of the means。

  旅游者如在旅游过程中遇到上述情形,应及时向领队反映,并注意收集证据,在完成行程后向有管辖权的旅游投诉处理机构或有关行政管理部门投诉。

Tourists such as in the course of travel meet the above situation,To the group leader shall promptly reflect,And pay attention to collecting evidence,Upon completion of the stroke to have jurisdiction over the tourist complaint handling institutions or the relevant administrative departments for the complaint。


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