预订机票出票涨价480元 Booking the ticket out of the ticket price 480 yuan

　　金先生和妻子打算9月底去希腊旅游。两人在携程网预订了北京到土耳其并转机希腊的机票。8月14日，金先生在携程网上提交订单后，携程网发来“暂缓出票确认单”回复，确认单上也提醒：此订单仅做了订位，请尽快电话通知出票，以免舱位被航空公司取消，机票税以出票当天为准。

Mr Kim and his wife going to the end of September to Greek tourism.Two people in the ctrip reservation for Beijing to Turkey and transfer the Greek ticket.On August 14,,Mr Kim on ctrip net in order to submit,From ctrip"Postpone the ticket confirmation slip"reply,Confirmation list also remind:This order only made a reservation,Please phone the drawer as soon as possible,In order to avoid space by the airlines cancelled,Ticket tax to the issuer shall be the day.

　　金先生称，两套机票金额合计为14400元，其中机票价格9120元，机票税5040元，保险费240元。8月18日，他电话出票时，却被告知票价涨至9600元，比预订价多480元。

Mr Kim says,Two sets of ticket amount add up to 14400 yuan,The ticket price 9120 yuan,Ticket tax 5040 yuan,Insurance premium is 240 yuan.August 18,,His phone in the issue,Only to be told the ticket prices rose to 9600 yuan,Reservation price than more than 480 yuan.

确认单未标注票款变动 Confirmation slip not label fare change

　　金先生透露，预订机票后，妻子很快预订了希腊那边的酒店和船票，且都是根据机票到达日期开始计算，所以一旦取消携程网订单，旅游计划也将取消。“预订的酒店房费和船票钱也都无法退款。”考虑到这些损失，金先生不能选择退票，心里却不舒坦，感觉被欺骗了。

Mr Kim has revealed,Ticket reservation after,The wife quickly made a reservation at the hotel and the other side of the Greek ticket,And all is according to the ticket to the date,So once ctrip cancel order,Travel plan will be cancelled."Booking hotel room charge the ticket and the money are not refund."Considering these losses,Mr Kim can not choose the refund,Not in comfortable,Feel deceived.

　　记者在当天的确认通知单中看到，携程给金先生回复称，其预订的机票价格为9120元，机票税为5040元，且明文标注“机票税以出票当天为准”，但并未提及“机票价格以出票当天为准”。

Reporters on the day of the confirmation note saw,Ctrip to Mr Kim reply said,The flight reservation price for 9120 yuan,Ticket tax for 5040 yuan,Expressly tagging and"Ticket tax to the issuer shall be the day",But did not mention"The ticket price to the issuer shall be the day".

携程网将垫付多出票款 Ctrip payment will be a fare

　　事发后，金先生和妻子多次致电携程网进行沟通。“第一次被告知涨价是因汇率，第二次又说我订的机票正好是即时票，随时会有调整。第三次又解释说机票网站价格有所延误，所以信息不准。”对方的答复让金先生很不满。

After the incident,Mr Kim and his wife times call for ctrip communication."The first was told that rise in price is because exchange rate,A second time they said I booked ticket is just instant ticket,There will be adjusted at any time.The third time he explained that the ticket website prices have delay,So information no."Each other's reply let Mr Kim is dissatisfaction.

　　携程网公共事务部李先生昨天回应称，国际机票价格实时变动，所以金先生出票价格略有上涨。他承认，暂缓出票确认单中的确只标注了“机票税以出票当天为准”，未提及机票价格的变动，“由此可能给金先生造成一些误会，本着服务顾客的态度，公司决定给金先生垫付这480元。”

Ctrip public affairs Mr. Li responded that yesterday,International air ticket price changes in real-time,So Mr Kim out ticket prices rose slightly.He admitted that,Postpone the ticket confirmation slip does mark the only"Ticket tax to the issuer shall be the day",Not mention the ticket price changes,"This may give Mr Kim cause some misunderstanding,In line with the customer service attitude,The company decided to give Mr Kim disbursements this 480 yuan."