指导价助你快乐出游 Help you happy travel guided

　　“此次发布的指导价是节后出游的指导价，过分低于指导价的旅游产品，大多不是纯玩团，这时候游客一定要仔细看清签订的合同，避免自费项目和购物点变相增加出游成本。”江苏省中旅副总经理丁庆元表示，提供给市民关于一些热门路线的报价参考，希望使南京旅游市场的价格更加透明，对促进南京旅游品质化建设，创造规范有序、和谐健康的旅游环境十分有利。此次发布指导价的路线有6条，包括港澳双园五日游(全程不进店)，指导价为4280元；港澳单园五日游(进店香港2站、澳门1站)，指导价为2280元；泰国六日游(全程无自费)4180元；普吉常规六日游，指导价为5980元；韩国常规五日游，3980元；还有一条台湾常规八日游，指导价为4280元。

"The release of the festival is a guided pricing,Too far below the pricing of tourism products,Most is not pure play group,This time visitors must carefully see contract,Avoid at one's own expense projects and 购物点 disguised increased the cost of travel."Jiangsu province travel deputy general manager DingQingYuan said,To provide citizens about some hot line offer reference,Hope to make nanjing tourism market price more transparent,To promote the construction of nanjing tourism quality change,Create an orderly/Harmonious health tourism environment is very favorable.The guided by the route of the article 6,Including Hong Kong and Macao double garden five-day tour(Full not into the store),Prices for 4280 yuan;Hong Kong and Macao single garden five-day tour(Into shop Hong Kong 2 station/Macao 1 stand),Prices for 2280 yuan;Six days tour of Thailand(Full no at one's own expense)4180 yuan;Phuket conventional six days to swim,Prices for 5980 yuan;South Korea regular five-day tour,3980 yuan;There is a Taiwan conventional eight days to swim,Prices for 4280 yuan.

理性维权切莫过度 The rational rights not excessive

　　现如今，随着旅游人数的快速增长以及旅游市场的迅猛发展，各类旅游投诉、旅游风险也相应增加，不可否认多数旅游投诉是由于旅游社在接待标准、服务质量等方面存在问题所引起的。但个别游客的“过度维权”行为也令旅行社处于一种十分被动、尴尬的境地。业内人士呼吁，游客维权一定要理性，采取极端方式过度维权，可能违法。

nowadays,With the rapid growth of the number of tourism and the rapid development of tourism market,All kinds of tourist complaint/Tourism risk also increases accordingly,Do not deny that most tourist complaint is due to travel club in the reception standard/Service quality problems caused by the.But individual tourists"Excessive rights"Behavior also makes travel agency in a very passive/Embarrassing situation.The personage inside course of study called for,Tourists rights must be rational,Take extreme ways over rights,May be illegal.

　　南京旅游协会对南京100家旅行社的暑期投诉情况进行了问卷调查，结果显示相比于往年同期，旅行社有责投诉比例下降，无责投诉比例明显上升。“七八月份台风、雷雨天气较多，航班经常延误。”一大型旅行社负责人说，虽然相关法规里已写明，因不可抗力的缘故，航空公司和旅行社可以免责，但有的游客不买账，有几次机场公安都出动了，也无济于事。游客这样的过度维权的确让旅行社欲哭无泪，然而面对激烈的市场竞争，游客是上帝，旅行社无论如何也是不愿意“得罪”上帝，失去市场的，所以只得尽可能地满足游客的要求。南京旅游协会表示，对于旅行过程中出现的意外情况特别是非旅行社可把控情况下出现的旅游意外情况，如航班延误、签证拒签以及游客自身原因导致的纠纷游客应本着合法、合理、合情的基本准则，理性维权。另外，对旅行社来说，如果自己并无过错，不妨挺起腰杆对簿公堂，用法律途径，公正地解决问题。

Nanjing tourist association of nanjing 100 travel agencies summer complaint situation has carried on the questionnaire survey,Results show that compared to the same period in previous years,Travel agency duty complaint was down,No blame complaint ratio increased obviously."In August the typhoon seven/Thunderstorm weather more,Flight delay often."A large travel agency officials said,Although in the relevant laws and regulations has been indicated,For the sake of force majeure,Airlines and travel agencies can be exceptions,But some visitors not buy it,There are a few times airport public security are out,Also of no help.Tourists such excessive rights did make travel too deep for tears,But the face of the fierce market competition,Tourists is god,No matter what is not willing to travel agency"against"god,Lose market,So we have to try to meet the requirements of the tourists.Nanjing tourism association says,Travel to appear in the process of accident situation is special travel agency can handle cases appeared travel accident situation,Such as flight delays/Visa denied and tourists to its own reason to dispute the visitors should in line with legal/reasonable/Within the basic rule,Rational rights.In addition,To travel agency for,If there is no fault,Might as well stand erect to court,Legal way,Justice to solve the problem.

　　孔小芳 (来源：扬子晚报)

KongXiaoFang (source:Yangzi evening news)