侯女士与朋友任女士相约2011年中秋同游越南。2011年7月，侯女士通过携程旅行网预订了两人由上海出发的越南游5天行程。

Hou lady and friends let woman meet 2011 Mid-Autumn festival truck with Vietnam.In July 2011,Hou lady through the ctrip reservation for two people start by Shanghai Vietnam swim 5 day trip.

　　2011年9月10日下午，携程公司组织的越南游旅团来到浦东机场，准备办理登机手续，这时领队才发现侯女士并无自备签证，无法出关。得知这一消息后，侯女士十分激动，将正在为旅客办理托运手续的领队的护照一把抢走。

On September 10, 2011 in the afternoon,Ctrip company organization Vietnam swim brigade group came to pudong airport,Ready to check in,At this time the leader found that hou lady and without auxiliary visa,Cannot through.When he heard the news,Hou lady very excited,Will is for passengers check in the team leader of the passport a robbed.

　　虽经领队、航空公司工作人员及同团旅客劝说，侯女士仍拒绝归还领队护照，直至民警到场反复劝说，侯女士在收取了领队支付的100元和55美元作为从机场回家的出租车费后，侯女士归还了护照，但那时已过登机时间，致使全团其他26名旅客滞留机场。

Although after the manager/Airline staff and passengers with group persuasion,Hou woman still refuses to return the passport,Until the police repeatedly to persuade,Hou woman in charge the manager to pay the $100 $55 as home from the airport taxi ride after,Hou lady returned the passport,But at that time has been boarding time,The other members of the 26 passengers were stranded at the airport.

　　法庭上，原告携程公司表示，因为侯女士的行为，携程公司为滞留的旅客花费了住宿费、餐食费、地接损失费、旅客补偿费、电话费、出租车费等，共计95456.27元。

The court,The plaintiff ctrip company said,For hou lady's behavior,Ctrip company for the stranded passengers took accommodation/Meals cost/To joint damages/Compensation for passenger/telephone/Taxi fares, etc,A total of 95456.27 yuan.

　　侯女士则表示，8月17日曾打电话到携程公司，告知对方任女士的签证由任女士去办理，但并未说侯女士自己的签证也是自行办理。

Ms ho, said,On August 17, had to call the electronic company,Responsible to notify the other party by the woman's visa for lady went to deal with,But did not said hou lady his visa is also to be dealt with by oneself.

　　浦东法院经审理后认为，由于被告侯女士在支付原告旅游费后，主动打电话要求被告的出境签证手续自己办理，原告因此也退回了相应款项，虽然被告主张其致电原告要求的只是任女士的签证自己办理，而不包括被告本人，但被告不能提供相应的证据证明。同时，被告还采用了抢夺原告领队护照的方式，导致同团游客无法成行，过错明显，应当承担民事赔偿责任。

Pudong court, upon hearing that after,Due to the defendant hou woman in the plaintiff shall pay after,Active call for the defendant's exit visa procedures for yourself,The plaintiff therefore also return the payment corresponding,Although the defendant claims its call the plaintiff's claim is for lady's visa oneself handle,And do not include the defendant himself,But the defendant cannot provide corresponding evidence.At the same time,The defendant has also used the plunder the plaintiff the passport way,With group to tourists can't go,Fault obviously,Shall bear civil liability for compensation.

　　一审判决后，侯女士提起上诉。近日，二审维持原判。

Verdict after,Hou lady appeal.recently,Trial of second instance ruling.