“原则上旅游饭店标准间客房最高限价为5000元/间/天”。

"Tourist hotel in principle for the highest price 5000 yuan/standard guest rooms/days".

　　看着电脑屏幕上的字,陈凡笑着说:“能管用吗?”

Look at the words on the computer screen,ChenFan smiled and said:"Can work??"

　　“3年前,我和家人一行10人前往海南三亚度假,当时还是包了团,不仅遭遇房费就地起价,吃的玩的都比计划消费翻了两倍。”陈凡告诉记者,按去年的行情,10个人在海南过一个春节少说也要10万元。

"Three years ago,My family and a line of 10 people travel to sanya in hainan on holiday,At that time or bag,Not only have room charge on the spot price,Eat to play better than doubled spending plan."ChenFan told reporters,According to the market last year,Ten people have a Spring Festival in hainan say less also wants 100000 yuan.

　　陈凡的遭遇并非个例。近年来,春节旅游中的“宰客”行为已经影响到国内假日旅游的发展。在《法制日报》视点新闻部与搜狐网联合进行的在线调查中,1326名被调查者中有81.77%的人表示因为考虑将可能出现“天价宰客”而选择节日不出游。

ChenFan encounter is not alone.In recent years,The Spring Festival travel of the"Rip off"Behavior has affected the development of domestic holiday tourism.In the[Legal daily]View the newsroom and sohu net with the online investigation,1326 81.77% of those surveyed said because consider will be appear"Day rip off"And choose holiday travel.

　　正因如此,针对今年元旦春节期间的旅游市场价格,海南省推出了多项限价令。此令一出,即被媒体称为“史上最严”。海南省物价局称,2013年春节期间全省各类旅游饭店标准间客房价格实行政府指导价管理,价格水平总体上比2012年春节期间下降10%以上,原则上旅游饭店标准间客房最高限价为5000元/间/天(含各种手续费、服务费,不含价格调节基金)。

Because of this,On New Year's day this year during the Spring Festival travel market price,Hainan province launched a number of price.This makes a,That is called by the media"In the history of the most severe".Hainan bureau said,During the Spring Festival in 2013 the province all kinds of tourist hotel standard room price of government pricing management,Price level in general than in 2012 decreased by more than 10% during the Spring Festival,Tourist hotel in principle for the highest price 5000 yuan/standard guest rooms/days(Including all kinds of fees/Service charge,Does not contain the price adjustment fund).

　　同比往年,此次限价令不可谓不“严”,但民众对此是否满意,节日“宰客”的现象能否由此得到抑制?

Compared to the previous years,The price makes no is no"strict",But people are satisfied about it,The festival"Rip off"The phenomenon can be witnessed?

　　

72.48%被调查者: 72.48% of respondents:史上最严限价令“没用” In the history of the most strict limit"useless"

　　说起旅游挨宰,经常出游的陈凡向记者讲述了在浙江千岛湖“泡吧”的经历。

Speaking of travel 挨宰,Often travel ChenFan told the reporters in zhejiang haha"bubble"The experience of.

　　“白天游玩,那天晚上闲来无事,我们几个人就到周围的一个小酒吧去坐了坐。结果进去之后,服务员就一个劲儿地劝我们喝这喝那,还要我们点吃的东西。我当时想,这种小酒吧喝点酒吃点小零食能花得了多少钱,也就随服务员了,对方说什么我们基本上就点上什么,最后结账要三千多元。”

"During the visit,That night idle to nothing,We a few people went to a small bar to sit around the sit.After the results in,A waiter is a relentlessly advised us drink it there,Also we have something to eat.I thought,This small bar drink a little wine snacks can how much it cost,Also with the waiter,Each other what we basically just point,Final checkout to three thousand yuan."

　　“今年我父母两个人跟团去九寨沟,其间有一天晚上被导游强制拉去看什么歌舞表演。本来早上大家已经向导游表示不想去看表演,但晚上仍旧被车直接拉到了剧场外,每人塞给一张票,要价500元。”陈凡说,“父母以及团友均表示不看退票,结果从剧场出来几个当地人将他们围住,最后是有人拨了110叫来警察才平息放走他们。”

"This year my parents two people to go to jiuzhaigou,One night it has been compulsory tour guide to see what song and dance performances.Originally morning everyone have to tour guide said don't want to go to see the show,But night is still car directly to the theatre,Each to a ticket,Price is 500 yuan."ChenFan said,"Parents and friends all say not refund,Results from the theatre a few locals have surrounded them,Finally is someone dial 110 called police to quell let them."

　　在此次调查中,“购物”成为旅游中最容易挨宰的消费领域(52.08%),“饮食”排名第二(29.43%),“住宿”排名第三(16.50%),“打车”排名第四(1.99%)。

In this survey,"shopping"Become the most easily 挨宰 consumption in tourism areas(52.08%),"diet"The second(29.43%),"accommodation"The third(16.50%),"Take a taxi"fourth(1.99%).

　　至于最常见的宰客方式,32.95%的人选择“虚报价格”,25.25%的人选择“卖假货、次品”,22.39%的人选择“强买强卖”,19.41%的人选择“乘人之危,故意抬高价格”。

As for the most common way to rip off,32.95% of people choose"False price",25.25% of people choose"Selling fake/Defective goods",22.39% of people choose"Zhichang purchase",19.41% of people choose"fishing,Intentionally raise price".

　　而海南的春节旅游市场,可以说是中国假日旅游的一个缩影,更是旅游市场宰客的极端缩影。一位不愿具名的官员曾表示,几乎每年的春节,三亚都会引发大大小小的舆论风波,表象是个别的宰客现象、服务质量差,但根本原因却是昂贵的三亚春节游与亟须突破、创新的旅游业管理机制所形成的矛盾。

And the Spring Festival in hainan tourism market,It is a miniature of the holiday tourism in China,Is rip off extreme in the tourism market.An anonymous official has said,Almost every year the Spring Festival,Sanya will greatly small public uproar caused by,Representation is a rip off phenomenon/Service quality is poor,But the root cause is expensive sanya Spring Festival and the key breakthrough/Formed by the innovation of the tourism management mechanism of contradictions.

　　据了解,为了每年春节的这一大考,海南省有关部门都可谓是“劳神劳力”。

It is understood,To the Spring Festival every year the final exam,Hainan province is relevant departments"Labored labor".

　　2012年春节期间,三亚市物价局提前两个多月公布了全市3万多间星级酒店标准房的节日临时最高限价,目的是抑制非理性的价格暴涨。同时,三亚工商局和市物价局都对全市200多家海鲜排档逐一进行了检查,提出了明码标价和节日最高限价的要求。

During the Spring Festival in 2012,Sanya bureau released more than two months in advance of the more than 30000 in the city star hotel standard room festival highest price temporarily,The purpose is to inhibit the irrational price inflation.At the same time,Sanya is industrial and commercial bureau and the municipal price bureau in the city more than 200 seafood gear examined them one by one,Plain code marks a price is put forward and the requirements of the highest price.

　　三亚市物价局承担了春节期间的价格管理工作。该局2011年11月14日即向全市各旅游饭店下达了《关于对2012年春节期间旅游饭店客房价格实行政府指导价管理的通知》。

Sanya bureau for the price management during the Spring Festival.The bureau on November 14, 2011, which is issued to the hotel in the city[About 2012 years during the Spring Festival travel government pricing management in hotel guest room price notice].

　　至于备受争议的海鲜价格,三亚同样出台了相应的管理办法。为此,三亚物价部门还首次提出了“平均差价率”概念,也相当于执行最高限价。

As for the controversial seafood price,Sanya also introduced the corresponding management measures.For this,Sanya commodity price departments also put forward for the first time"Average price differential"The concept of,Is equivalent to execute the highest price.

　　虽然三亚有了一套春节期间的价格体系,但2012年的海南春节旅游市场仍然爆出了天价宰客事件。

Although the sanya has a set of price system during the Spring Festival,But in 2012 the hainan tourism market is still in the Spring Festival day rip off.

　　也许正因如此,在调查中,72.48%的参与调查者认为海南省此次出台的限价令“没用”,“每年都出台限价令,到时候人一多就乱了”。另外有21.20%的人表示“无法预测,市场价格的波动是随着供求关系的变化而变化的,用限价令来规范,具体效果如何,还要靠实践来证明”,只有6.32%的人选择了“会对旅游市场价格起到遏制作用”。

Perhaps because of this,In the survey,72.48% of the participants think of hainan province, the limit order"useless","Every year on price,When more than one is wrong".Another 21.20% of people said"Can't predict,The fluctuations of the market price is along with the changes of the relationship between supply and demand,Use limit order to specification,Specific how it works,Also on the practice to prove",Only 6.32% of people choose"Will contain effect to the tourism market price".

　　

50.8%被调查者:遏制宰客须监管部门给力 50.8% respondents: to rip off to regulators to force

　　“诸如海南等旅游胜地在春节等节假日都出台了包括限价令在内的等等措施,试图调控旅游市场价格,但‘天价宰客’仍屡屡发生。”陈凡对记者说,“我认为仍然是监管部门失职,长期以来‘睁一只眼闭一只眼’。”

"Such as hainan tourism resort in holidays such as the Spring Festival is introduced including the price order, and so on,Try to control the market price,but‘Day rip off’Is still ongoing."ChenFan told reporters,"I think that is still the supervision department breach of duty,For a long time‘Sees with one eye closed and with one eye’."

　　在此次调查中,陈凡的观点代表了43.93%的调查者,还分别有38.34%和12.08%的被调查者将“宰客”问题久治不愈归结为了“节日旅游市场完全是卖方说了算,消费者根本没有话语权”和“地方旅游经济畸形发展急功近利,诸如海南等旅游城市的接待人数远远超过其接待能力”。

In this survey,ChenFan view represents 43.93% of the respondents,There were 38.34% and 12.08% of the respondents will be"Rip off"Problems haven't boils down to"Holiday tourism market is the seller have the final say,Consumers have no voice"and"Local tourism economic development deformity,Such as hainan tourism reception there is far more than its reception capacity of the city".

　　那么,破解海南春节旅游的宰客问题难道进入了“死胡同”?

so,Crack of the Spring Festival in hainan tourism rip off problem is entered"Dead end"?

　　“我们不能否定有关部门出台此次限价令的善意,首先是为了消费者的当前利益,其次也是为海南旅游市场经营者的长远利益。”著名旅游专家、中国社会科学院旅游研究中心特约研究员刘思敏向记者表示,但这种限价手段于法无据,“限价令违背了市场经济的基本规律,因为根据我国价格法,只有垄断性行业和公益性事业才能进行此类限价。”

"We cannot deny the relevant departments on the goodwill of the price,First, in order to the interests of the consumers,Secondly for hainan tourism market long-term interests of the operators."Famous tourist expert/The Chinese academy of social sciences researcher at the tourism research center special LiuSiMin told reporters,But this kind of price means the ruling is not law-based,"Limit to violate the basic rules of market economy,Because according to the price in China,Only monopoly industries and public welfare undertakings to the limit."

　　刘思敏说,目前旅游属于基本权利而不是基本福利,“所以这种消费行为就要符合市场规律,价高者得。不然,现在出台此类限价令,结果是大家都不满意,每晚5000元的价格也是很多人无法承受的”。

LiuSiMin said,Now tourism belongs to the basic rights rather than welfare,"So this kind of consumer behavior to comply with market rules,Price is high too.otherwise,Now on the price,The result is not satisfied with everyone,Every night the price of 5000 yuan is also a lot of people cannot afford it".

　　的确,在此次调查中,有85.41%的人认为此次限价令“根本不够严,‘原则上5000元/间/天’,首先价格仍太高,其次‘原则上’如何界定”。

indeed,In this survey,85.41% of people think that the price"Don not enough strict,‘In principle, RMB 5000 / room/day’,First, price is still too high,The second‘In principle,’How to define".

　　“限价每晚5000元的确规定得太笼统,应摒弃这种机械化、过于笼统的制度性规章。”北京交通大学旅游发展与规划研究中心主任王洐用则表示,有关部门可以对旅游市场进行调控,“但应该以制定一个系数的方式,只要在系数范围之内涨价就是合理的,以海南为例,春节旅游市场供需不平衡,其次各类经营者根据其自身硬件、软件的不同价格涨幅也不一样,所以可以综合制定一个系数来平衡供需以及价格”。

"Price 5000 yuan per night indeed provided too general,Should discard the mechanization/Too general institutional regulations."Beijing jiaotong university tourism development and planning research center director wang 洐 with said,The relevant departments can to control the tourism market,"But should be the way to make a coefficient,As long as within the coefficient of price is reasonable,In the case of hainan,The Spring Festival travel market supply and demand imbalance,Secondly various operators according to its own hardware/The software of different prices is different also,So can be established a coefficient to balance supply and demand and price".

　　“需要明确的是,在备受抨击的‘天价宰客’的事件中,应关注的是‘宰客’而不是‘天价’。”刘思敏表示,“价格不是重点,核心在于‘宰客’是在一方不知情、不自愿的情况下被迫支付而进行的交易行为。‘打蛇打七寸’,有关部门在治理春节旅游市场的过程中应制定可操作性的制度,有关部门要创造出一个公平安全的交易环境,而不是去人为干涉市场经济。”

"Need to clear it,In the attack‘Day rip off’In the event of,Should pay attention to is‘Rip off’Rather than‘day’."LiuSiMin said,"The price is not the key,The core is to‘Rip off’Do not know is in a party/Not voluntarily under the condition of forced to payment of the transactions.‘Playing snakes play seven inches’,Relevant departments in the process of governance Spring Festival tourism market should formulate the operability of the system,The safety of the relevant departments should create a fair trade environment,Instead of going to human interference in market economy."

　　“目前海南省需要做的首先是如何让经营者做到明码实价,其次是杜绝强制交易的行为。”刘思敏向记者表示,明码标价可以通过派出大量的巡视员随时抽查进行监管,“强制交易行为只要举证之后就可以通过重罚来进行遏制”。

"Hainan province at present need to do first is how to let the operator do clearly firm offers,Second is the emergence of compulsory transaction behavior."LiuSiMin told reporters,Plain code marks a price can be sent through a large number of inspectors monitor spot checks at any time,"Compulsory trading after as long as the burden of proof can contain by heavy fines".

　　刘思敏认为,尽管目前诸如海南省物价局等监管部门已经做出了努力,但仍有很大发展空间,“比如说在结账处等公共区域设立图像采集点、建立完善台账制度方便进行后续核查。另外还可以设立这样一个机制,若有3个以上不相干的游客投诉同一家经营者,就可以实行举证责任倒置,由经营者来举证证明自己无过错”。

LiuSiMin think,Although such as bureau of hainan province, regulators have made efforts,But still have very big development space,"Such as in public areas such as check in set up the image list/Building a perfect system integrates convenient for further verification.In addition, may establish such a mechanism,If there is more than three irrelevant tourists complain the same operator,You can implement the burden the cart before the horse,By business operators the burden to prove his without fault".

　　在调查中,在回答“目前要想遏制节日旅游中出现的‘宰客事件’,关键在于什么”的问题时,有50.8%的参与调查者也将希望给予了监管部门,认为应“明确监管部门责任,防止出现推诿现象,在宰客行为发生后监管部门同样应该被问责,或者建立一个联合执法部门”,另有28.68%和14.95%的人选择了“对有类似行为的商户实行‘零容忍’”、“地方政府应该树立正确的旅游经济发展观”,还有不到6%的被调查者提议“建立游客接待预警机制,通过景区限流、提高价位、延长开放时段实现对客流量的控制”。

In the survey,In response to"Now want to curb the holiday tourism‘Rip off events’,The key lies in what"When the problem of,50.8% of the participants will also be hoping for the supervision department,That should be"Specific regulatory responsibility,Prevent shuffle phenomenon,In rip off behavior after the occurrence of supervision department should be same accountability,Or set up a joint law enforcement agencies",28.68% and 14.95% of people choose"To have a similar behaviour of businesses‘Zero tolerance’"/"The local government should set up the correct tourism economy development",With less than 6% of the respondents"Establish an early warning system for the tourist reception,Flow through the scenic spot/Improve the price/Extend the opening time of traffic control".

　　此外,王洐用认为,有关部门不应只把目光停留在单一价格上,要想治理“宰客”,还应调控海南等旅游城市的服务体系,“其中包括整个城市的服务体系、旅游信息系统,甚至是市民的好客度等等,这种调控是以教育以及相关规章制度的出台为前提的”。

In addition,King 洐 with that,Relevant departments should not only put eyes stay in a single price,If you want to control"Rip off",Should also be regulation of hainan tourism service system of the city,"Including the whole service system of the city/Tourism information system,Even is the hospitality of the people, and so on,This regulation is based on education and related rules and regulations of the premise".