春节假期作为一年中的首个黄金周，向来是全民出行的“盛宴”。根据国家旅游局和国家统计局的统计，2012年春节黄金周期间，全国接待游客1.76亿人次，比2011年春节黄金周增长14%；实现旅游收入1014.0亿元，同比增长23.6%。

The Spring Festival holiday of the year as the first golden week,Has always been a universal travel"feast".According to the national tourism administration and the national bureau of statistics,In 2012, during the Spring Festival golden week,The received 176 million tourists,More than 2011 Spring Festival golden week 14% growth;To realize tourism income is 101.4 billion yuan,Year-on-year growth of 23.6%.

　　伴随春节临近，火车票、机票预订日渐升温。与此同时，一些钓鱼网站也在浑水摸鱼。来自中国反钓鱼网站联盟的数据显示，截至1月10日，该联盟累计认定并处理订票类钓鱼网站903个，较上月同期环比暴增166%。其中，火车票、机票类钓鱼网站约占70%。自1月7日开始预售春运火车票起，订票类钓鱼网站也急速升温。有数据显示，机票类钓鱼网站日均新增上百家，比订票淡季多出5倍。其中，以铁道部官方售票网站和携程等正规机票预订网站为仿冒对象的钓鱼网站大幅激增。

With near the Spring Festival,Train ticket/Ticket reservation is heating up.meanwhile,Some fishing site also in fished in troubled waters.From China anti-phishing website alliance data display,By 1 October,,The coalition accumulated determination and deal with the booking class fishing site 903,Is the link jumped 166% last month.the,Train ticket/Ticket class fishing website about 70%.Since jan. 7 began to open to booking travel ticket up,Booking class fishing site also rapid warming.Data show,Ticket class fishing site daily new hundreds of,More than five times the off season tickets.the,With the ministry of railways official ticketing website and electronic and normal ticket reservation website for fake object fishing website greatly surge.

　　近日，中国消费者协会发布2013春运网络购票安全提示，提醒消费者防范虚假网站、电话诈骗、转账汇款等网络预订诈骗陷阱。

recently,China consumer association issued 2013 tickets travel network safety tips,To remind consumers to prevent false website/Phone fraud/Transfer the remittance and other network reservation fraud trap.

　　来自中国消费者协会的数据显示，在网络购票类投诉中，机票、火车票相关投诉占比最高，其中近90%的投诉是针对黑代理、无资质代理、山寨网站、钓鱼网站和假冒网站，这些都严重影响了消费者对于在线旅游的信任。在损害消费者权益的案例中，不少消费者因搜索特价机票、票务代理商遭遇电话诈骗。与此同时，针对退票、改签、退款等环节的银行汇款转账诈骗也呈现上升趋势。

From the China consumers' association of data display,In the network tickets in the complaints,ticket/Train tickets related complaints accounted for more than the highest,The nearly 90% of complaints is for the black agency/No qualification agency/Hold website/Fishing websites and fake web site,These are the serious influence the consumers to online travel trust.In case of damage of the rights and interests of consumers,Many consumer for search bargain price ticket/Ticket agent encounter phone fraud.meanwhile,According to the cancellation/endorse/A refund of the links such as bank transfer transfer fraud also showed a rising trend.

　在线旅游市场鱼龙混杂 预订环境亟待净化 Online travel market good and evil people mixed up reservation environment to purify

　　在线旅游市场鱼龙混杂，消费者要擦亮双眼仔细辨别，防范虚假网站、电话诈骗、转账汇款等网络预订诈骗陷阱，选择安全放心的产品。同时，在线旅游预订环境也亟待净化，作为旅游产品与服务提供方的在线旅游网站应该承担更多的责任，例如采取建立相应的安全保障机制等措施。

Online travel market good and evil people mixed up,Consumers to polish eyes carefully distinguish,Guard against false website/Phone fraud/Transfer the remittance and other network reservation fraud trap,Choose safe products.At the same time,Online travel booking environment has to be purification,As the tourism product and service provider of online travel website should take more responsibility,Such as to establish corresponding security mechanism etc.

　　为保障消费者的购票安全与顺利出行，中国消费者协会提醒广大消费者在网络购票时应注意以下事项：

To protect consumers' negotiating safety and smooth trip,The China consumers' association to remind the vast number of consumers in the network purchasers should pay attention to the following matters:

　　第一，优先选择有安全保障体系的网站。目前，已经有一批网站通过对代理商资质认证、交易流程监管等措施提高了网络购票的安全性。例如，去哪儿网于2011年推出了“担保通”体系，通过对代理商资质认证、交易流程安全监管、售后“赔计划”等来保障消费者的预订安全。另外，建议消费者通过网络购买机票时，优先选择有中国航空运输协会（CATA）认证资质的机票代理商和网站购买。

The first,First choose to have safety guarantee system website.At present,Has a group of web site through the agent qualification certification/Transaction process supervision and control measures to improve the security of the network tickets.Such as,Where to network in 2011 launched"Guarantee pass"system,Through the agent qualification certification/Transaction process safety management/after-sales"Compensate plan"To ensure the safety of consumers reservation.In addition,Suggest that consumers through the network to buy the flight ticket,First choose China air transport association(CATA)The authentication qualification ticket agent and the website to buy.

　　第二，防范虚假网站。虚假网站除了模仿正规网站的名称、页面、模式等之外，还会通过发布特价机票信息诱使消费者前往预订，实施诈骗。消费者在选择网站时，务必选择正规的航空公司网站、在线旅游网站或代理商网站，查看其中国航空运输协会（CATA）资质认证，并牢记这些网站的域名，或者将其放入收藏夹，尽量避免使用通用搜索引擎打开陌生的票务网站。

The second,Guard against false website.False website in addition to imitate the normal site name/page/Outside mode,Will be released through special ticket information entice consumers to reserve,Implementation fraud.Consumer choice in site,Be sure to choose regular aviation company website/Online travel agency web site or web site,Check the China air transport association(CATA)Qualification certification,And remember these website domain name,Or put it into the favorites,Try to avoid using general search engine open strange ticketing web site.

　　第三，防范电话诈骗。电话诈骗是常见的方式，尤其是以400、800开头的电话，有些诈骗电话甚至高度模仿官方客服的语气与套路，非常专业，极具迷惑性。因此，遇到400、800开头的电话号码时，消费者要提高警惕，不可轻信。消费者通过网站订购的机票，要通过网站进行核实。

The third,Phone fraud prevention.Phone fraud is a common way,Especially in 400/800 the phone,Some scams phone even highly imitate the tone of the official customer service and routines,Very professional,Most shots.so,Meet 400/800 the phone number of the beginning when,Consumers have to remain vigilant,Do not believe.Consumers through the web site order ticket,Through the website to verify.

　　第四，防范汇款与银行ATM机转账。绝大多数的诈骗都离不开银行转账，诈骗分子通常会以网站与银行系统有合作、需要转账后才能出票，或是以防止机票价格上涨为理由，要求消费者通过银行汇款或转账付钱。类似骗局往往给消费者带来少则几千元多则几万元的经济损失。建议消费者在进行网络预订时选择在线支付，一旦收到需银行汇款或ATM机转账、甚至当面付款的要求，务必警惕并拒绝。

The fourth,To prevent the remittance and bank ATM machine transfer.The vast majority of fraud is inseparable from the bank transfer,Swindlers often to the website and the banking system have cooperation/Need to transfer to the issuer,Or to prevent the ticket prices for reason,For consumers to pay via bank transfer or transfer.Similar fraud often brought to consumer is less thousands of yuan, tens of thousands of yuan of economic losses.Suggest that consumers in the network when booking online payment choice,Once received the remittance to the bank or ATM machine transfer/Even in the face of the payment request,Be sure to be vigilant and refused to.

　回家过年最好提前购票 Home New Year best tickets in advance

　　距离春节已不到一个月，随着春节脚步临近，火车票一票难求，机票价格上涨，旅客应提前购票。淘宝旅行负责人李鑫表示，虽然1月刚过去一半，但不少人已经开始谋划春节回家的行程了。来自淘宝网旅行平台的数据显示，近期用户对1月中下旬的机票查询量出现明显增长，其中，1月31日至2月8日期间的机票查询量相比其他时段增长超过120%。

Distance the Spring Festival has less than a month,With the Spring Festival near the steps,A train ticket is hard to find,Ticket prices,Passenger tickets in advance.Clean out treasure the travel LiXin said,Although 1 month just half past,But many people have begun to plan the trip home during the Spring Festival.Travel from taobao platform data display,Recent users to late January ticket inquires the quantity appear obvious growth,the,On January 31, to February 8 period ticket inquires the quantity compared to other time grew by more than 120%.

　　今年各高校寒假在1月20日前后至2月20日前后，高校学子已经开始进行火车票、机票预订。记者从在线旅行网站去哪儿网了解到，北京、上海、武汉、西安等高校集中的城市，寒假期间仍有大量特价机票，但受春运影响，价格变化较快，建议广大学生提早预订。

This year winter vacation every university in January and February before and after before,College students have to train ticket/Ticket reservation.Reporters from online travel website where nets to know,Beijing/Shanghai/wuhan/The concentration of xian city,During the winter still have many special ticket,But the influence during the Spring Festival,Price changes quickly,Suggest the students to make reservations ahead of time.

　　随着购票量的增长，1月底至2月初北京出港前往二三线城市及西部、东北等地区的机票价格都已经水涨船高，一些热门线路在淘宝上的最低折扣也普遍达到八折以上，反倒是往上海、青岛、杭州等商务、休闲旅游线路依然有不少低至3折的特价机票。

With the growth of the amount of tickets,At the end of January to early February Beijing clearance to two or three line cities and the west/Northeast China and other regions of the ticket price has been rising,Some hot line on taobao is the lowest discount generally above eighty percent,But is go to Shanghai/Qingdao/Hangzhou and other business/Leisure tourism line still has many low to 3 discount ticket sale.

　　例如，北京—上海、北京—青岛现在机票预订价格在3折左右，出发时间基本为春节黄金周前后一周左右，基本可满足春节探亲或旅行游客的要求。2月9日北京—杭州仅需207元（1.8折），坐飞机的价格比高铁还要便宜一倍多。

Such as,Beijing - Shanghai/Beijing - Qingdao now ticket reservation price in 3 fold the left and right sides,Departure time basic for about a week before and after the Spring Festival golden week,Basic can meet the Spring Festival travel tourists visiting or requirements.On February 9, Beijing - hangzhou only 207 yuan(1.8 fold),Flying price is high iron and cheap a times more.

　　作为国内旅游热门城市三亚，从2月1日开始，北京飞三亚的机票价格开始飙升，一直保持在9折左右，持续到2月15日以后才能订到4折机票，仅903元。 建议去海南游玩的游客提前订票，或者避开高峰等春节后再出游，也可选择中转或临近机场出行的方式以节省出游成本，可选择周边机场到海口的航线，也可以通过转机方式降低成本。

As the domestic tourism popular city sanya,From February 1st,Beijing fly sanya ticket prices began to soar,In keeping with about discount,Continue until February 15, after can order to 4 discount ticket,Only 903 yuan. The proposal goes to visit hainan tourists booking in advance,Or try to avoid the rush and after the Spring Festival travel again,Also can choose to transfer or near the airport travel way to save the cost of travel,Can choose the route around the airport to haikou,Can also through the transfer mode to reduce cost.

　　而出境游方面，武汉直飞济州岛5日游仅需998元，仅为原价的3折，相当于一张单程机票价格。

And outbound tourism in,Wuhan non-stop flight to jeju 5th swim only 998 yuan,The original price is only 3 fold,Equivalent to a one-way ticket price.

　　李鑫介绍，淘宝旅行今年联合同程网、芒果等49家机票商户，在1月10日～1月21日期间推出“春节全民飞回家”活动，送800元现金红包，115张免票机会。“今年是规模最大的一次，整合了平台商家资源，突出了价格优势，让国人回家好好过年。”李鑫说。

LiXin introduced,Taobao travel this year with combined process network/Mango and home ticket merchant,On January 10, to January 21, launched during"The Spring Festival the flight home"activities,Red envelopes to send 800 yuan in cash,115 a free ticket opportunity."This year is the largest scale,Integrated platform business resources,Highlighted the price advantage,Let people go home to have a good New Year's day."LiXin said.

男子嫌12306注册太麻烦 被钓鱼网站骗1200余元

Men don't think 12306 registered too much trouble be fishing site cheat more than 1200 yuan

　　《重庆晨报》讯 陈先生30岁，是一家广告公司的设计师，本月底打算和两个朋友去北京看艺术展。昨日上午，陈先生在网上搜索“火车票”，找到铁道部的官方售票网站，但觉得需要注册太麻烦，于是又选择了某火车站订票官方网站。这家网站不用注册，他很快就订到三张1月27日前往北京的T10次列车，票价一共1209元。

[Chongqing morning post]Mr. Chen 30 years old -,Is an advertising company designers,To the end of the month and two friends to go to Beijing to see art.Yesterday morning,Mr. Chen search on the net"Train ticket",Find the ministry of railways official ticketing website,But felt the need to register too much trouble,And he chose a certain railway station booking's official website.This website not registered,He soon order to three January 27 went to Beijing train T10,Ticket price 1209 yuan.

　　10分钟后，陈先生的电话响了，"你好，你已经订票成功，现在需要付款，将票款打到我们公司的账户。"电话一端，传来甜美的女声。随后，他手机收到了对方发来的账号信息。中午，陈先生到银行将钱转给了对方。

Ten minutes later,Mr. Chen's phone rang,"hello,Have you booked your ticket success,Now need to pay,Will fare play to our company account."Telephone end,Sweet female voice came.then,He received the phone from account information.At noon,Mr. Chen to bank put money to each other.
下午2点过，陈先生上网查询，这才发现火车票预订成功后，会收到铁道部门的短信提醒，而且付款也是付给"铁道部资金清算中心"。

After 2 PM,Mr. Chen Internet inquiries,It found that after the success of the train ticket booking,Will receive the railway department of message to remind,And the payment is paid"The ministry of railways fund settlement center".
陈先生想到，自己转账的是一个私人账户，可能被骗了，立即登录铁道部官方售票网站，但根本没有查询到自己的订票信息。

Mr. Chen thought of,His transfer is a private account,May be cheated,The ministry of railways official ticketing website login immediately,But don't have access to their own booking information.

12306网站5分钟热门车票抢购一空

12306 website 5 minutes hot ticket snapped up

　　《东方早报》讯 据新华社电 1天点击15.1亿次！1小时最高售30万张票！1秒钟最高售255张票！

[Oriental morning post]According to xinhua news agency - 1 day click 1.51 billion times!1 hour highest sale 300000 tickets!A second highest sale 255 tickets!

　　进入春运购票最高峰。这是铁路12306购票网站15日的点击、出票量。

Into the Spring Festival transportation peak tickets.This is the railway tickets 12306 website 15 click/The ticket quantity.

　　"现在开始发售2月4日的火车票，12306网站最近几天流量每天增长20％。热门线路车票不到5分钟就被抢购一空。"12306网站的主管单位中国铁道科学院电子所副所长朱建生说。

"Now on sale on February 4 train ticket,12306 websites in recent days flow increased by 20% every day.Hot line ticket in less than five minutes will be snapped up."Web site 12306 units in charge of China railway academy of sciences electronic institute vice director ZhuJianSheng said.

　　1月15日，全国铁路共发售客票695.1万张。其中，通过互联网支付265.2万张，占总发售量的38.2％。

On January 15,,The national railway ticket sold a total of 6.951 million pieces.the,Through the Internet to pay 2.652 million copies,38.2% of the total FaShouLiang.

　　2012年春运，12306网站初次实战，最高点击量近15亿次，高峰时难以登录，甚至"瘫痪"。今年，12306网站做了哪些改进？

In 2012, during the Spring Festival,12306 website first actual combat,The highest click rate nearly 1.5 billion times,Rush hour is difficult to login,even"paralysis".This year,12306 website which improvement?

　　朱建生告诉记者，2012年春运后，铁路部门多次邀请多家国内知名高校、互联网和电子商务网站，以及银行、证券、航运交通等企业进行专题研讨分析，进行了改进。

ZhuJianSheng told reporters,2012 years after the Spring Festival,The railway departments has invited many domestic famous universities/The Internet and e-commerce sites,And bank/securities/Shipping transportation enterprise seminar analysis,Were improved.

　　技术方面，重点对硬件设备进行了扩容，对业务流程进行了调整，以提高系统处理能力，适应大并发用户访问。整体优化完成后，委托第三方机构对系统进行了全流程压力测试，验证了系统的交易并发性能和处理容量。

technology,Focus on the hardware equipments of flash,For business process have been adjusted,In order to improve the system processing capacity,To adapt to the big concurrent users access to.After the completion of the overall optimization,To entrust the third party agencies to system for the whole process of pressure test,Verify the system deal with performance and processing capacity.

　　"去年的设计能力是一天100万张，但实际平均每天出售119万张，出现拥堵。像15日售出了265万张票，但我们的设计能力要比这个量更大。"朱建生说。

"Last year's design ability is one day 1 million copies,But the actual selling 1.19 million copies a day on average,Appear congestion.Like 15, 2.65 million tickets sold,But our design ability than the quantity more."ZhuJianSheng said.

　　15日，共有1700万人登录了12306网站。高峰时每秒有20万人同时登录。

15,A total of 17 million people logged on the 12306 web site.A second peak 200000 people at the same time login.

　　此外，去年春运时，旅客登录余票查询系统，一般信息要滞后十几分钟。今年，一般只滞后2分钟，旅客查询到的信息更准确。

In addition,Last year when Spring Festival,The passenger ticket inquires more than login system,General information to lag ten minutes.This year,Usually lag 2 minutes,Passenger access to more accurate information.

　　对于最近网上火热的"订票神器"等抢票软件，朱建生说，正常网上购票秩序，是按照某次列车的余票量，允许线上旅客进入订票系统排队。所谓抢票软件，实际上是强行"加塞"，破坏了正常的购票秩序。同时，这种软件插件的木马也会对用户信息安全造成隐患。

In the recent online hot"Booking artifact"And rob ticket software,ZhuJianSheng said,Normal online purchase order,According to a train ticket more than quantity,Allow online passenger into the booking system queue.The so-called rob ticket software,In fact is forced"Cut in line",Destroy the normal order of the tickets.At the same time,This software plug-ins of Trojan horse for user information security hidden trouble caused.

　　"从技术上和管理上采取了诸多措施，今年互联网购票体验会有所改善。但由于旅客出行过于集中，在售票高峰期仍有可能出现登录缓慢、购票等待时间长等情况。"朱建生说。

"From the technical and management adopted many measures,This year the Internet negotiating experience will improve.But as a result of passenger travel is too centralized,Peak at the ticket still likely slow login/Negotiating waiting for long time, etc."ZhuJianSheng said.

　　为应对各种突发情况，网站制订了10余套应急预案。网站后台每天200余人值班。

To cope with all kinds of emergency situation,Website made more than ten sets of emergency plan.Web site background of more than 200 people on duty every day.

　　怎么才能在网站抢先一步订到票？朱建生给出一些建议：要提前了解始发车站的放票时间，各车站在网站上的放票时间不同，旅客要在车站放票开始前几分钟准备好；提前把乘车人个人信息、网银等支付设备登记、准备好，按照现在的出票速度，填慢了票可能就没了。

How to lead on the website for tickets?ZhuJianSheng puts forward some Suggestions:Want to advance understanding of the initial station put ticket time,Each station on the web site of the ticket put at different times,Passengers to put at the station a few minutes before the start of ticket ready;The rider ahead of personal information/Net pay such as equipment registration/Ready to,According to the present issue of speed,Fill in slow ticket may be gone.