陕西19名游客赴韩国旅游“失踪”一事，被广泛关注。新华社驻首尔记者日前报道，在韩“失踪”的19名中国人中，有10人已找到，其余9名游客仍在搜寻中。韩国法务部已抓获了当地负责联络的3名中国籍“蛇头”，他们收取高额介绍费后，把这些非法居留者介绍到建筑工地打工。

Shaanxi 19 tourists travel to South Korea"missing"about,Widely attention.Xinhua news agency reporter reported in Seoul,In Korea"missing"19 in Chinese,Ten people have found,The rest of the nine tourists is still in the search.South Korean ministry of law have captured the local responsible for the contact of the three Chinese"do",They charge high after referral fee,Put these illegal residents (who introduced to the construction site work.

　　有关专家指出，此事件暴露出我国一些出境游的乱象：“拼团”出行层层转包，利益驱使审核不严，职能部门监管缺位。

Concerned expert points out,This event revealed some Chinese outbound tourism of the mess:"Spell group"Travel layers of subcontract,Incentive audit is lax,Functional departments supervision vacancy.

　　19名游客赴韩，4家旅行社“经手” The tourists went to Korea,4 travel agencies"handle"

　　在这起“失踪”事件中，陕西、吉林及辽宁共有4家旅行社牵涉其中。

In the"missing"event,shaanxi/Jilin and liaoning there are four travel agencies involved.

　　记者根据从公安部门了解的情况梳理了事情经过：最初由陕西西安两名男子(涉案嫌疑人)以西安金桥旅行社名义，通过网络、电话、传真的方式与长春海源国际旅行社取得联系，告知要办理19名游客的赴韩国游业务。但“长春海源”专做国内旅游，没有承接出境游业务的资质，于是在经过担保后，又将该团转交给吉林省环球国际旅行社。但由于“吉林环球”没有取得韩领馆办签资质，故委托辽宁天鸿国际旅行社办理旅游签证。

According to reporters from the understanding of the ministry of public security of carding the things happened:First xian in shaanxi by two men(Suspects involved)Xian to jinqiao travel agency name,Through the network/telephone/Fax mode and changchun sea source contact international travel agency,Told to deal with 19 tourists to South Korea tour business.but"Changchun sea source"Only do domestic tourism,Not undertake outbound tourism business qualification,So after the guarantee,And will be forwarded to the jilin province universal international travel service.But because"Jilin universal"Do not get Korean consulate sign qualification,The entrusted liaoning tian hong international travel agency for tourist visa.

　　据了解，去韩国从陕西完全可以出境，有直飞韩国航线。另外，既然这个旅游团从大连出境，也完全可以找大连当地旅行社来做，为何吉林省两家旅行社被牵涉其中？

It is understood,Go to South Korea from shaanxi can exit,Have any direct flights to South Korea route.In addition,Since the tour leave from dalian,Also can find dalian local travel agencies to do,Jilin province is why two travel agencies involved?

　　记者首先联系了长春海源旅行社，一杨姓工作人员称，当初接到电话，只想做生意，没有想太多。他们只是“转手”，因而没有收“西安金桥”的抵押金。

Reporters first contact with the changchun sea source travel agency,A Yang officials say,Had received a phone call,Just want to do business,Don't think too much.They just"switch",So do not receive"Xian jinqiao"Bailed out of.

　　随后，记者采访了吉林环球国际旅行社总经理朱莹，她说，他们正在全力配合吉林省旅游、出入境管理局等部门进行调查。事件发生后，他们已将相关原始资料提交给吉林省的调查组，调查仍在进行中。

then,The reporter interviewed jilin universal international travel service ZhuYing general manager,She said,They are doing their best to cooperate with jilin tourism/Entry and exit administration and other departments to survey.After the incident,They have the related raw material submitted to the investigation of jilin province,Investigation is still in progress.

　　朱莹说，整个操作过程包括审查游客资格都是符合规定的，经他们审验各种手续也合格。因为这些人是以公司名义出游，由于成员各个年龄段都有，构成看起来很像是一个公司的，所以没有引起怀疑。

ZhuYing said,The whole operation process including review qualification of tourists are in conformity with the provisions,By their approval procedures also qualified.Because these people in the name of a company outing,Because members are all ages,Constitute a looks like a company,So there is no raise doubts.

　　针对这些游客身份证造假没审查出来一事，朱莹解释说，旅行社审查游客身份主要以护照为主，而护照上照片与本人相符，而旅行社没有公安部门所提供的身份证查询系统，未能查出真伪。

In view of these visitors id fraud didn't review the out,ZhuYing explained,Travel agency review tourists identity mainly passport is given priority to,And passport photos with my consistent,The ministry of public security and travel agency not provided id card inquiry system,Failed to detect authenticity.

　　吉林省旅游局监督管理处处长田云鹏告诉记者，吉林省旅游局于2013年1月2日接到长春市旅游局关于此事的报告，随后立即展开调查，约谈吉林省涉及此事的两家旅行社负责人召开紧急会议，并派出工作组，赴陕西协助当地旅游部门进行调查取证。他还透露，吉林省两家旅行社在衔接接洽业务过程中，如存在违规行为，将给予严惩。

Jilin tourism administration supervision and administration TianYunPeng director told reporters,Jilin tourism administration in on January 2, 2013 in changchun city tourism bureau to report about it,Then investigate immediately,Jilin province questioning involved in the two travel agencies held an emergency meeting,And send out the,Shaanxi to assist local tourism departments to investigate and collect evidence.He also revealed,Jilin province two travel agencies on linking business process approach,If there are irregularities,Will give severely punished.

　　三大乱象：层层转包、审核不严、监管缺位 Three chaos in like:Layers of subcontract/Audit is lax/Supervision vacancy

　　2月5日，记者与田云鹏取得联系，他称他们仍在配合陕西方面进行调查，一切要等国家旅游局整体的处理意见，吉林才能对涉事旅行社进行相应处理。

On February 5,TianYunPeng reporters and get in touch,He says they are still in shaanxi province with investigation,All have to the China national tourism administration, such as overall processing opinion,Jilin to wade things travel agency for the corresponding processing.

　　业内人士及有关专家指出，此事件暴露出我国一些出境游的乱象：“拼团”出行层层转包，利益驱动审核不严，职能部门监管缺位。

The personage inside course of study and the relevant experts say,This event revealed some Chinese outbound tourism of the mess:"Spell group"Travel layers of subcontract,Interest drive audit is lax,Functional departments supervision vacancy.

　　——“拼团”出行层层转包。此次在韩失踪旅行团经4家旅行社“经手”。一位开旅行社多年不愿透露姓名的女士介绍，转包、互相介绍出国游业务的情况，在旅游行业中普遍存在，已成为不成文的行业规则。这是由于国内大多数旅行社承接出国游业务能力有限，凭一己之力很难做所有出国游。此外，有些旅行社没有出国游资质，或是不具备办理团签资格，这样旅行社间常采取合作形式办理出国游，层层转包，这就是所谓的“拼团”出行。

--"Spell group"Travel layers of subcontract.The tour group in Korea missing by 4 travel agencies"handle".An open travel for many years not to be named lady is introduced,subcontract/Introduce each other ChuGuoYou business situation,In the tourism industry in common,Has become the unwritten rules of the industry.This is because most domestic travel agencies to undertake ChuGuoYou business ability is limited,By on my own hard to do all ChuGuoYou.In addition,Some agencies not ChuGuoYou qualification,Or does not have the qualification for group sign,This form of cooperation between travel agency often take for ChuGuoYou,Layers of subcontract,This is the so-called"Spell group"travel.

　　吉林省法序律师事务所律师张维平说，“拼团”出国旅游这种做法，在安全性上存有漏洞，是不符合法律规定和行业规范的，一旦出现问题，追究责任很难。

Jilin method sequence ZhangWeiPing lawyer said,"Spell group"Traveling abroad this kind of practice,In the security have holes,Is not conform to the legal rule and the industry standard,When problems arise,Responsibility is difficult to.

　　——利益驱使审核不严。此事件中，旅行社自身存在的问题就是审核不严。这位不愿透露姓名的女士说，像这种去韩国或美国的出国旅游团，审查资料要非常细致，都要收取一定的抵押金。特别是去韩国旅游很容易跑人。因为在韩国打工，即使语言不通，只涮盘子，差不多一年能挣7万到10万人民币，会语言一年能挣10多万元，生存比较容易。而正常劳务输出较难，且有语言要求，所以有些不法人员盯上了旅行社。

- incentive audit is lax.This event,Travel agency own problems is audit is lax.This did not wish to be named, said ms,Like this to South Korea or the United States tour abroad,Review material have to be very careful,To charge some mortgage rates.Especially to Korea tourism is easy to run one.Because work in South Korea,Even if don't know the language,Only rinsing dishes,Almost a year can earn 70000 to 100000 RMB,Will the language a year can earn more than 10 ten thousand yuan,Survival easier.The normal labor output more difficult,And a language requirements,So some illegal personnel marked the travel agency.

　　但此次事件中，吉林环球没有收抵押金，仅收了长春海源的担保函。而长春海源也没收陕西方面的抵押金，致使19人钻了空子。

But the event,Jilin universal received no mortgage rates,Only accept the changchun sea source guarantee.And changchun sea source also confiscate the deposit of shaanxi province,The 19 drill a hole.

　　——职能部门监管缺位。张维平认为，有些旅游职能部门过分注重经济效益疏于制度管理。办理19个人的旅游签证，要经历五六道程序，拿着造假资料的旅客依然可以出国，反映出当前旅游市场存在的一些弊端和漏洞。

- functional departments supervision vacancy.ZhangWeiPing think,Some tourism department overemphasis on economic benefit less system management.To deal with the personal tourist visa,Want to experience five or six way program,With a false material passenger can still go abroad,Reflect the current tourism market there are some disadvantages and loopholes.

　　业内人士指出，去韩国旅游脱团现象不是个案，多年前已有这样的事例，这么多年，依然会再次出现，说明当前有些职能部门过分注重经济效益，疏于制度性的建设，疏于严谨的管理，导致这样的事例屡禁不止。

The personage inside course of study points out that,Go to South Korea tourism group phenomenon is not to take off the case,Years ago for this case,So many years,Will still appear again,Some of the functions that the overemphasis on economic benefit,Failure to institutional construction,Failure to strict management,Lead to such a case the repeatedly more than.

　　专家建议，我国宜加强对国内一些旅行机构的管理，从制度层面加强对此行业的监管。旅行社也要严把审核关，特别是去韩国、美国、新加坡等经济较发达国家。据了解，在北京一些旅行社收取赴这些国家游客的抵押金已超过10万元人民币，有抵押金做保证，可有效防止游客在国外脱团。同时，出入境管理及旅游局等部门也要尽到监管职责，对证件严格审验，不给不法分子以可乘之机。

Expert advice,We should strengthen the management of some domestic travel agencies,From the system level to strengthen the supervision of the industry.Travel will strictly control audit shut,Especially to South Korea/The United States/Singapore economy more developed countries.It is understood,Some travel agencies in Beijing for visitors to these countries deposit has more than 100000 yuan RMB,Do have mortgage guarantee,Which can effectively prevent tourists in a foreign country to take off the team.At the same time,Entry and exit management and tourism administration departments also want the responsibility of supervision and regulation,The id strict approval,Don't give away outlaws.