台海网2月9日讯 据南海网报道，(南海网记者马伟元 实习生毛亚晶)2月8日，南海网记者接到三亚大小洞天景区陈经理投诉，称昨日，其工作人员在工作期间因劝阻游客插队乘坐电瓶车引发口角，共有5名工作人员遭到10余名游客殴打致伤，甚至游客往工作人员脸上吐口水。目前，该事件经南山派出所协调，游客向大小洞天工作人员致道歉信，并赔偿其1.5万元相关费用。

Taiwan network on February 9, - the south China sea network reported,(The south China sea network reporter MaWeiYuan MaoYaJing interns)On February 8,The south China sea network reporter received sanya size hole of scenic area manager hah complaints,Said yesterday,The staff in the course of work for discouraged tourists jump the queue in battery car trigger Angle,There are five workers were more than 10 tourists beating the injury,Even visitors to staff face spat.At present,The event the nanshan station coordination,Visitors to the staff size hole of the letter of apology,And compensate for its 15000 yuan charges.
　　

监控清晰拍下整个过程 工作人员并未动手 Monitor the whole process took clear staff did not begin

　　随后，记者来到三亚大小洞天景区，并了解情况。陈经理告诉记者，昨日下午1时50分许，来自黑龙江省的十余名游客在龙王别院候车点排队等候电瓶车。其中几名游客欲插队乘车。在工作人员劝阻后，游客不但不听，反而殴打正在值班的一名工作人员。恰巧有其他4名工作人员经过，便欲前往阻拦，不但没有阻拦成功，反而也遭到游客暴打、甚至将口水吐于被打者脸上。

then,Reporters came to sanya size hole of scenic spot,And know the situation.Manager hah told reporters,Yesterday afternoon at 1 xu,From the heilongjiang province more than ten tourists in the dragon king clause waiting point queue battery car.A few tourists want to jump the queue ride.In the staff after discouraged,Tourists not only listen to,Instead of beating is a staff on duty.Happen to have other four staff after,He want to go to stop,Not only did not stop success,It was also tourists suddenly and violently dozen/Even the saliva will spit in the face did.

　　记者调取了当天的监控录像。监控录像的13:52分，便有几名游客与工作人员进行交谈，随后一名年轻女子及一名妇女带领后面的数名游客走到车前，拍打车辆并指点电瓶车司机。司机下车后于13时54分53秒时被游客推搡，几经推搡后于13:55:14时被游客暴打。 The reporter obtained the surveillance video.Surveillance video shall points,There is a few tourists and staff to talk,Then a young woman and a woman behind the lead several tourists went to the front,Pat vehicle and show battery truck driver.After the bus 13 when 54 points 53 seconds tourists crowds,After several crowds when 13:55:14 tourists suddenly and violently dozen.

　　“我们的员工都没有还手，游客不仅打人还吐口水，严重侮辱了工作人员的尊严……”据陈经理介绍，这只是其中一个被打的员工。恰巧有路过的4个名员工发现工作人员被打，便前去阻拦，不但没有阻拦成功，反而也遭到游客暴打、甚至被吐口水于被打者脸上。

"Our workers are no strike back,Visitors hit also spit,Serious insult the dignity of the staff……"According to the manager hah is introduced,It is one of a dozen employees.Happen to have passed four employees found that workers have been hit,We went to the bar,Not only did not stop success,It was also tourists suddenly and violently dozen/Even spit in the face did.
　　

受伤工作人员喊委屈：拉架也被打 Injured workers shout injustice:Part was also play

　　据5名受伤工作人员之一的陈某介绍，他是被打工作人员中最后一个赶到现场的。到达现场后已经一片混乱，便立刻前去想把大家拉开，并喊着“有话好好说”，但是游客根本不听劝。在拦着两名女士的时候，突然窜出一个男的，上来就是一拳打在其脸上，并将其推到电瓶车上。

According to one of the five injured staff work his way up is introduced,He was playing staff last rushed to the scene.On arrival at the site has a mess,He immediately went to want to pull you,And cried out"Have words to say well",But they don't listen to reason.In the block when the two women,Suddenly appear a man,Up is a punch in the face,And push them to the storage battery.

　　“昨天我说的最多的就是有话好好说，千万别动手。哪里见过拦架也被打的……”陈某告诉记者，其从来没遇到过这样的事情，以为拉开就算了，根本没想到是这样的结果。游客不但打得很重，甚至向其吐口水，有的还拿起拖鞋向他们扔。

"Yesterday I say most is to have words to say well,Don't begin.Where seen block frame was also made……"Told reporters work his way up,Its never met such a thing,Even if the open thought,Don't think about is the result.Tourists not only played a very heavy,Even to the spat,Some still took the slippers to throw them.
　　

5名工作人员均受伤 其中一名工作人员留院观察(现已出院) Five workers injured are one of the employees to leave courtyard observation(Has been discharged)

　　记者在425医院出具的诊断证明中看到，陈某、程某金、黄某、黄某钦、胡某晟等5人造成多处软组织挫伤。其中部分受伤人员伴有轻微脑震荡，而受伤最重的胡某晟更是造成轻型闭合性颅脑损伤、全身多处软组织挫伤、肝右叶站位性病变。

Reporter in 425 issued by the hospital to see the proof that the diagnosis,Work his way up/Cheng gold/huang/Huang qin/HuMou sheng causes 5 in soft tissue contusion.Some of the injured with a mild concussion,The injured's hu sheng is caused by light closed craniocerebral injury/The whole body soft tissue contusion/Right hepatic lobe venereal change position.

　　据悉，胡某晟因伤情较重留院观察，已于今天下午出院。

It is reported,HuMou sheng for heavy injury leave courtyard observation,Already in the hospital this afternoon.
　　 经协调游客向受伤者公开道歉 赔偿1.5万元 The coordination of visitors to the victim a public apology pay 15000 yuan

　　陈经理称，“当时我们便向三亚市南山派出所报了警，今天公司在派出所的主持下签订了治安调节协议书。”

Manager hah says,"When we give sanya nanshan police station called the police,Today in the police station under the auspices of the company signed a security control agreement."

　　记者在调解书中看到，甲方为杨某民(身份证号码2308111xxxxxxx0019)、杨某颖(身份证号码2308111xxxxxxx0052)、李某(身份证号码2308111xxxxxxx0036)。2月7日，黑龙江籍游客杨某民等人与大小洞天景区电瓶车司机黄某，在大小洞天景区内因坐电瓶车引发口角纠纷，并引发厮打。根据《中华人民共和国治安管理处罚法》第九条之规定及相关法律规定，经双方同意，在南山派出所主持人调节下，双方达成协议。杨某民等人向黄某等工作人员道歉；杨某民一次性赔偿黄某等人医疗费用1.5万元。

Reporter in the conciliation statement saw,Party a for Yang people(Id card number 2308111 xxxxxxx0019)/Yang clever(Id card number 2308111 xxxxxxx0052)/Li mou(Id card number 2308111 xxxxxxx0036).Feb. 7,,Heilongjiang by tourists Yang, people with size hole of the storage battery car driver huang,In the size of the hole of internal disputes caused by battery car Angle,And trigger joust.According to the[Public security administration punishment law of the People's Republic of China]Article 9 of the regulations and related laws and regulations,Both parties agree to,In the nanshan police station under the regulation,The two sides reach a deal.Yang, such as people to huang staff apology;Yang people one-time compensation huang, medical treatment charge 15000 yuan.

　　三亚大小洞天总经理李南廷表示，公司秉着宽大处理、教育为主的态度同游客进行了和解。在春节旅游的旺季，游客和景区工作人员一定要相互尊重，出现问题一定要先从自身找问题，不要一味的指责他人。同时，游客也一定要注意自己的言行。

Sanya size fairyland in general manager LiNaTing said,The company adheres to the leniency/Education is given priority to with the attitude of the tourists on the reconciliation.In the Spring Festival travel season,Tourists and the staff must respect each other,Problems must first find out the problems from their own,Don't always blame others.At the same time,Tourists also must pay attention to his words and deeds.

　　李南廷称，“作为五A级景区，我们可以说是三亚市的窗口，我们一直在提高工作人员的素质，但是游客也需注重自己的形象，国际旅游岛需要大家一起去呵护。”

LiNaTing says,"As five A level scenic spot,We can say is the window of the sanya,We are always improving the quality of the staff,But they also need to pay attention to their own image,International tourism island need everyone together to caress."

(来源：南海网)

(source:South China sea network)

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Tourism complaints:Guide rule change cheater report sanya tourism shady

　　旅游投诉：三亚遭导游乱收黑钱 旅行社坐视不理

Tourism complaints:Sanya in the travel guide about money sitting idly by

　　游客三亚吃海鲜被宰4千 政府：零投诉

Tourists sanya seafood was kill 4000 government:Zero complaint

　　旅游视点：三亚宰客元凶请站出来

Tourism viewpoint:Sanya rip off ringleader please stand up