据泰国国家旅游局统计，2012年到泰国的中国大陆游客达到250万人次，同比2011年的170多万人次大幅增长，使得中国超过马来西亚成为泰国最大的客源国。年底贺岁大片《人再囧途之泰囧》更是为泰国游“火上浇油”，春节期间到清迈的中国游客同比增长了10倍；大约10万名中国内地和港澳游客前往泰国过春节，为泰国政府带来1.4亿美元的旅游收入。在携程旅游近日发布的《2013年旅游者调查报告》中，2013年国民旅游计划去的目的地中，出境泰国依然是最受宠的。但在市场一片红火的背后也隐藏着诸多问题，信息时报记者日前就接到不少读者的投诉，另外，一些游客遭遇“囧途”的事件也相继被媒体曝光。

According to the Thai government's tourism,Chinese tourists to Thailand in 2012 to m,More than 170 in 2011 compared to the sharp growth,Makes China more than Malaysia Thailand's largest inbound tourists.At the end of the year hesui blockbuster[Sorry mark of Thai sorry again]Especially for Thailand tour"Added fuel to the fire",During the Spring Festival to Chinese tourists has increased by 10 times compared to the Chiang mai;About 100000 Chinese mainland and Hong Kong and Macao tourists to Thailand Spring Festival,Bring the Thai government tourism revenues of $140 million.Ctrip travel recently issued[Tourists investigation report in 2013]In the,The 2013 plan for national tourism destination,Exit Thailand is still the favorite.But in a booming market also hidden behind the problems,Information times reporter has received a lot of readers' complaints,In addition,Some visitors encounter"Sorry way"The incident followed by the media exposure.

　　“太囧”现象1 收费名目众多 额外消费近两千

"So sorry"Nearly two thousand phenomenon 1 charge so many additional consumption

　　广州市民李小姐春节前和同事一行20多人，参加了广州华龙国际旅行社有限公司组织的“泰国曼谷芭提雅六天豪华之旅” ，价格为3480元(包含全程小费)。合同注明住宿标准为当地四、五星酒店两人一间，全程不强迫消费。但全程下来，几乎每天都有各种名目的额外消费，一趟行程下来，李小姐额外花了近两千元，这在该团里算是最少了。

Guangzhou citizen miss li a line before the Spring Festival and colleagues more than 20 people,Hualong attended guangzhou international travel agency co., LTD"Bangkok, Thailand, pattaya six days luxury tour" ,Price is RMB 3480(Contains all the tips).Standard for the local four contract indicate the accommodation/The five-star hotel for two people,Don't force the consumer.But the way down,There are all the extra consumption of almost every day,On a trip down,Miss li spent nearly two thousand yuan extra,This is one of the least in the group.

　　一下飞机，前来迎接的“泰国小姐”与每人合影要收钱；在大皇宫拍集体照每人100泰铢；在珊瑚岛上厕所、在金沙岛换衣服、冲凉都要收费。行程的价格本来就已经包括了小费，但最后一天，导游以司机非常辛苦为由，又让团员“自愿支付”司机小费，最少的也给了20泰铢。特别令李小姐气愤的是，在导游软磨硬泡之下，团队自费看了一个歌舞秀表演，每人500元，但事后他们发现，同样的演出，广州其他旅行社的团友只花了200多元人民币。行程中同时存在住宿的标准双人房临时变更成大床房、领队态度和服务不好等问题。除了合同上规定去的购物点，李小姐一行还被带去了一个卖枕头的购物点。“后来我们发现，我们第五天去的购物点——皇家毒蛇研究中心，和第三天去的皇家皮革加工厂相距很近，但我们住的酒店比较远，如此安排，实在是浪费时间和精力。”

The plane,To meet the"Miss Thailand"With each picture to collect money;In the grand palais group 100 baht per person;The toilet in the coral islands/In sands island to change clothes/Showers will charge.Tour price already including the tip,But the last day,The guide on the grounds that the driver is very hard,And let team members"Voluntary payment"The driver a tip,A minimum of 20 baht.Especially to miss li angrily,Under the guide's impending nuptials,Team look at his own expense for a song and dance show,500 yuan per person,But later on they found,The same performance,Other travel agency of guangzhou friends only spent 200 yuan RMB.Trip, at the same time there is accommodation standard twin room temporary change into a big bed room/The lead bad attitude and service, etc.In addition to the contract regulations to go shopping,Miss li a line also was taken to a sell the pillow of shopping."Later we found,The fifth day we go to shopping, royal snake research center,And within easy reach of the third day to real leather processing plants,But we live in the hotel is far away,This arrangement,Really is a waste of time and energy."

　　无独有偶，据媒体报道，年前广州一家科技公司的员工林先生等65名广州游客在曼谷被地接社强制要求每人消费1800多元。当时林先生气愤地向记者短信报料称，他们被强制要求进行两个小时的spa、并参观海上皇宫东方公主号，花费人民币1800元左右；“泰国当地的导游说全体成员都必须参加，否则大巴车就不走了”。而行程单上压根没有上述几个自费项目。僵持了一个多小时后，双方达成协议，乘客每人掏1000元人民币选择项目游玩。

similarly,According to media reports,Years ago guangzhou Lin employees of a technology company and 65 guangzhou tourists in Bangkok was DeJieShe mandatory spending 1800 yuan per person.When Mr. Lin angrily SMS source close to the reporter said,They were forced to carry out two hours of spa/And visit the sea palace Oriental princess,Cost about 1800 yuan;"Thai local tour guide said that all members must attend,Coach will not go".But aren't these several chargeable on itinerary.After more than an hour for a while,Both sides to reach an agreement,Passengers to pay 1000 yuan per person choose project.

　　记者了解到，林先生所在的公司是一家美资企业，负责安排此次行程的文小姐出示的行程安排显示，从广州出发、共计五天的泰国旅行花费为2800元/人。团费包括往返程国际机票及机票税、泰国签证费、当地五晚酒店住宿费用、行程所列旅游景点的首道门票、当地空调旅游车、当地中文导游服务、六正餐四早餐、个人意外险和旅行社责任险各30万元。据文小姐介绍，在选择旅行团时，她也曾“货比三家”，最后还是广弘中旅的行程安排打动了她，“结果刚到泰国就出现了这种事情！”

The reporter understands,Mr. Lin is an america-invested company,Responsible for arranging the trip miss wen, show me the schedule of show,Starting from guangzhou/A total of five days of Thailand travel cost is RMB 2800 / person.Above tour includes roundtrip international air ticket and flight ticket taxes/Thailand visa fee/Local 5 nights hotel accommodation expenses incurred/Tickets for travel tourist attractions listed first/The local air conditioning bus/Local Chinese tour guide service/Six four breakfast meals/Personal accident insurance and travel agency liability insurance, 300000 yuan each.According to miss wen,When choosing a tour group,She has also"Shop around",Finally touched her guang hong CTS travel arrangements,"The results just came to Thailand this kind of thing!"

　　“太囧”现象2 不参与自费项目 遭导游“冷言冷语”

"So sorry"Phenomenon of 2 chargeable by the tour guide will not be involved"Apply to"

　　在广东省旅游局官方网站的“旅游投诉”栏目中，信息时报记者也发现了不少泰国游的投诉案例。2月23日，受理号为“201302233876”的投诉人讲述了自己的泰国游经历。投诉人一家5口参加了康辉的6天泰国游，由于没有参加自费项目，他们和其他11名团友被要求自己打出租车回酒店，尽管后来经过据理力争，导游安排了车送他们回酒店，但要求每人付11元人民币的小费给司机。导游还自行增加了一个购物点，耗时1小时，原先安排的《国际人妖歌舞表演》则因为时间关系被取消。

In guangdong province tourism bureau's official website"Tourist complaints"In the column,Information times reporter also found quite a few complaints Thailand tour.On February 23,,To accept the number is"201302233876"The complainant about his Thailand tour experience.The complainant a 5 mouth took part in the comfort of the 6 day tour of Thailand,Due to didn't attend the chargeable,They and other 11 patients were asked to play his car back to hotel,Although later after a dispute,Guide to arrange the car to send them back to the hotel,But it requires pay RMB 11 per person to tip the driver.Tour guide also added a spot on its own,Take about 1 hour,The original arrangement[International transvestite cabaret]Because time relationship has been cancelled.

　　信息时报记者日前也就接到了市民的类似投诉。广州市民肖小姐和男友去年在广州某知名旅行社报名参加了“泰国象岛、曼谷、芭堤雅双飞6天”团，价格为3999元。行程的第三天，在芭提雅，地陪给了该团两个自费项目，价格分别为1300多元和1600多元，因为之前去过泰国曾参加过这两个项目，肖小姐和其他3人选择不参加。

Information times, has also received similar complaints.Guangzhou citizen miss shaw and her boyfriend in guangzhou last year signed up for a famous travel agency"Thai elephant island/Bangkok/Pattaya threesome 6 days"group,Price is RMB 3999.The third day of travel,In pattaya,Local guide gave the two chargeable,Price is 1300 yuan and 1600 yuan respectively,Because have been to Thailand before attended the two projects,Ms. Xiao and other 3 people choose not to attend.

　　再三劝说无果后，地陪的态度变得非常恶劣，说不跟大部队行程不好安排，回酒店也不顺路，“出国不能一分钱都不想花”。经过协调，地陪同意将他们四人放到某地，约好时间在此等候。事后肖小姐发现，该地距他们所住的酒店车程不过几分钟。另外，该线路写明全程入住五星酒店，但肖小姐在入住中遇到了热水供应不足，甚至酒店房间有蟑螂等问题。

After repeated persuasion failed,The attitude of the local guide became very bad,Said not with great force bad trip arrangement,Back to hotel also don't lift,"Go abroad can't all don't want to spend a penny".After coordination,Local guide to four of them in somewhere,About good time to wait here.Ms. Xiao found later,From where they were living in the hotel by car but a few minutes.In addition,The line indicating the entire stay at five-star hotels,But miss shaw, met in the hotel hot water supply,Even a hotel room there are cockroaches and other issues.

　　“太囧”现象3 海鲜餐有螃蟹发臭 有团队餐后集体呕吐

"So sorry"Phenomenon 3 seafood meal have crabs stunk team collective vomiting after eating

　　泰国不仅是世界上著名的旅游大国，也是个美食天堂，去泰国海岛吃海鲜也是很多游客所向往的。但去年受邀前往泰国游的广州市民张小姐就颇感失望，在泰国呆了五天，她和同伴吃的最多的是冬阴功味的方便面。到泰国的第一晚，因为时间紧张，所住的酒店又很偏僻，不少人选择了去7-11便利店买方便面吃。大家也因此对第二天的“海上回教村海鲜餐”格外期待。

Thailand is not only a world famous tourist big country,Is also a gourmet paradise,To the Thai island seafood is also what many tourists desire.But last year was invited to go to Thailand tour of guangzhou citizens. Zhang has been disappointed,Spent five days in Thailand,She and her companions eat most is Tom yam kung winter taste instant noodles.To Thailand's first night,Because of time constraints,And it's a remote hotel,Many people choose to go to 7-11 convenience store to buy instant noodles to eat.We therefore on the next day"Muslim village seafood meal at sea"Looking forward to all the.

　　第二天的午餐，上菜速度很快，可惜鱼虾实在很不新鲜，但鉴于地陪导游已经告知“回民脾气不大好”，大家都没有出声。直到后来上了一盘螃蟹，一位团友剥开蟹壳，发现里面有发黑的迹象，一股腥臭味弥漫开来，于是当即反映给领队。餐厅的服务员见状却似乎见怪不怪，立刻拿走了那只蟹，重新换了一只上来。那位团友拿过来闻了闻，“还是不新鲜，算了不吃了！”

The next day's lunch,Serving is very fast,It's a pity that fish was not fresh,But with the local guide guide has informed"Hui not good temper",You didn't make any noise.Until a crab of the plate,A friend strip away the stuff of crab shells,Found that there were signs of black,A XingChouWei diffuses to come,And immediately reported to the leader.Restaurant waiter looked at it seems to be normal,Immediately took the crab,To change a.The group members bring them here to smell the smell,"Still not fresh,Come on don't eat the!"

　　如果说螃蟹发臭只是影响了食欲，那么来自北京的19名游客则更加倒霉。有媒体报道，大年初一出发的5天7夜的旅程中，他们不仅吃坏了肚子，连回京的机票都要自己另掏钱买。多位游客回忆，2月13日晚，旅行团团员几乎全体食物中毒。当天在“东方公主号”游船上吃完晚饭后，有几个游客开始呕吐。随后越来越多的游客开始吐，领队带着大家去医院被诊断为食物中毒。

If the crabs stunk only affect the appetite,Then 19 tourists from Beijing is even more unfortunate.Media reports,Starting on the first day of the trip for 5 days and 7 nights,Not only are they eat bad belly,Even the ticket back to Beijing to pay for the other.A number of visitors to recall,On February 13th night,Tour members of almost all the food poisoning.In the day"Oriental princess"After dinner on a cruise ship,Several tourists began to vomit.Then more and more tourists began to vomit,Going with you to the hospital diagnosed as food poisoning.

　　另外，与旅行社的合同中，只提及有600元的自费项目。可到了泰国，自费项目就增加到2100元了，包括当地表演、海鲜大餐、水果大餐、按摩推油等8项。更囧的经历还在后面：2月16日由于转机时间太仓促，他们错过了回北京的航班，不得不自己掏钱买了返程机票。回京后，这19名游客不停地找旅行社讨说法索赔，目前，每名乘客只要到1500元。

In addition,Contract with the travel agency,Only mention 600 yuan project at their own expense.Can be in Thailand,Chargeable was increased to 2100 yuan,Including local performance/Seafood dinner/Fruit meal/Massage oil, etc. 8.More embarrassing experience is yet to come:On February 16, due to the transit time is too hasty,They missed the flight back to Beijing,Have to pay for the return ticket.After back to Beijing,The 19 tourists kept looking for travel agency for that claim,At present,Each passengers as long as 1500 yuan.

　　泰国旅游局：合同明码标价 推广品质旅游

Thailand's tourism:Quality tourism contract is plain code marks a price promotion

　　据悉，2012年，受种种争端影响，日本、菲律宾、越南等地的游客分流，使得新马泰的游客有不同程度的增长；从2012年下半年开始，由于地接和酒店费用等成本上涨，东南亚游价普遍上涨10%-20%，其中泰国游涨幅相对较小，加上电影《人再囧途之泰囧》和《快乐到家》的播映，多重因素导致泰国游持续火爆。

It is understood,In 2012,,Influenced by a variety of disputes,Japan/In the Philippines/Vietnam tourists shunt,Make new matei tourists have different degrees of growth;Starting from the second half of 2012,Due to rising costs such as pick up and hotel expenses,Southeast Asia tour prices generally rose 10% to 10%,The Thailand tour rise is relatively small,Coupled with the movie[Sorry mark of Thai sorry again]and[Happy home]The broadcast,Multiple factors lead to Thailand tour lasts hot.

　　泰国政府旅游局广东及海南市场经理潘国鹏表示，众多游客的到来对泰国的旅游接待能力造成了巨大压力，曾经一度出现了到曼谷周边的旅游巴士不够用，需要临时租用公共汽车的情况。广州某旅行社的从业者也一度感叹泰国游客酒店爆满，调配房源困难。信息时报也曾报道过有广州旅行团到曼谷住宿，原本指定的五星酒店因为房间爆满无法入住而临时改成入住某低端酒店，造成游客不满投诉的案例。

The Thai government said Pan Guopeng tourism administration of guangdong and hainan market manager,Many tourists come to Thailand travel reception ability caused great pressure,Once appeared to Bangkok around the tour bus not enough use,Need to temporary rent a bus.Guangzhou the practitioner of a travel agency once lamented the Thai tourist hotel is fully booked,Allocate housing difficult.Information times reported also have Tours to Bangkok hotel in guangzhou,Originally specified in the five-star hotel temporary change to check in for room full unable to stay in a low end of the hotel,Tourist complaints complaint case.

　　潘国鹏表示，对于目前客流比较集中在曼谷、芭提雅等传统景点的情况，泰国旅游局将加大新旅游目的地的推广力度，今年将重点推广泰国的甲米、考艾和华欣等新目的地，逐步分流游客。同时，将重点推广包括高尔夫、蜜月和婚礼在内等高端旅游项目，推广品质旅游，要求旅行社在出团合同中明码标价。对于导游的管理，泰中旅游同业协会也将完善更严格的规则来规范导游行为。

Pan Guopeng said,For the present traffic is concentrated in Bangkok/Pattaya traditional attractions,Thailand tourism will increase the promotion of new tourist destination,This year will focus on promotion of krabi in Thailand/Kauai and hua hin, a new destination,Shunt tourists step by step.At the same time,Including golf will focus on promotion/Wedding and honeymoon, such as high-end tourism projects,Promote quality tourism,Request travel agency in the plain code marks a price in the contract.For the management of tour guides,Thai tourism trade association will also improve the more strict rules to regulate the behavior of the guide.

　　特别提醒：泰国游出行成本一览：4天5晚成本3200元/人起

Special remind:Thailand tour travel cost index:4 days 5 nights costs RMB 3200 / person

　　泰国旅游的业内人士特别为记者列举了常规泰国游的团队出行成本，以常见的4天5晚为例，一下数据单位均为人民币：

Thailand's tourism industry specifically for journalists lists the regular swimming team in Thailand travel cost,In common 4 days 5 nights, for example,The data unit is RMB:

　　1.往返机票：1600-1800元

1. The round trip ticket:1600-1800 yuan

　　2.酒店住宿：三星酒店150元每天 四星酒店 200元 每天

2. The hotel accommodation:Samsung 150 yuan hotel four-star hotel 200 yuan every day, every day

　　3.团餐：每餐50元 午晚两餐共100元

3. The group meal:50 yuan noon night two meals every meal, a total of 100 yuan

　　4.交通费用：100元每天

4. Transportation costs:100 yuan a day

　　5.泰国旅游签注费用：230-250元。

5. Thailand tourist visa fees:230-250 yuan.

　　6.门票：曼谷三大知名景点大皇宫、柚木宫和郑王寺，共计大约每人300元。

6. The tickets:Three big famous attractions palace in Bangkok/Teak palace and the city,A total of about 300 yuan per person.

　　说明：上述价格如均以最低标准计算，机票1600+四晚住宿600+五天餐饮500+签证230元=2930元。再加上景点门票，五天四晚泰国游成本为3200-3400元。而泰国旅游局和泰中旅游同业商会共同发布的泰国品质游，最低级别的购物、不允许卖自费项目的行程，广州出发的售价也是人民币3200元起。如果你选择的行程低于该价位，出游品质基本上就很难得到保证了。

instructions:The above prices are calculated as the minimum standard,Ticket 1600 + 600 + 5 days 4 nights accommodation catering visa 500 + $230 = $2930.Coupled with the attraction tickets,5 day 4 night tour in Thailand costs RMB 3200-3400.And tourist trade in Thailand tourism administration and the chamber of commerce jointly issued by Thailand quality,The lowest level of shopping/Not allowed to sell at project schedule,Guangzhou price is RMB 3200.If you choose to visit below the price,Travel basically is hard to guarantee the quality.

　　泰国政府旅游局广东及海南市场经理潘国鹏表示，游客在泰国旅行中遇到问题，当地主要景点附近都有旅游警察可以提供帮助。对于广东和海南的游客，还可以通过@“泰国旅游局—广东及海南”的官方微博进行投诉，工作人员会有及时的反馈。

The Thai government said Pan Guopeng tourism administration of guangdong and hainan market manager,Problems encountered in the Thailand trip,Near major attractions have tourism local police can provide help.Tourists in guangdong and hainan,You can @"Thailand tourism bureau, guangdong and hainan"Official weibo for complaints,Staff will have feedback in a timely manner.

　　业界说法

The industry is

　　导游“买团”致自费项目增多

The tour guide"Buying group"To chargeable

　　广州某旅行社出境游东南亚中心副总经理蔡小姐介绍说，游客到旅行社报名参团时，一般都会以团费价格、服务标准、行程景点作为主要考虑因素，而行程进行时的自费项目内容及价格则容易被忽略。部分不诚信经营的旅行社因此钻空子，将自费项目价格提高，以此作为低价团费的补贴。报名时对自费项目并不留意的游客，很容易落入“低价陷阱”，以比市场价高出一倍不止的价格参加自费项目。

Guangzhou one outbound tourism in southeast Asia center, vice general manager ms CAI said,Visitors to the travel agency registration tuxedo,Generally to paid the price/Service standards/Travel scenic spot as the primary factor,Price and schedule for the project content at their own expense, and is easy to be ignored.Some dishonest business travel agent so the loophole,Will be chargeable price increase,As a low membership fee subsidy.When signing up for chargeable does not pay attention to the visitors,Very easy to fall into"Low price trap",To a times higher than the market price is more than the price of attending chargeable.

　　另外，不少业内人士告诉记者，目前在泰国，还存在不少导游是不拿工资的“自由身”，哪家旅行社有团就接待，甚至有导游不但不收取旅行社支付的导游费，反而花钱给旅行社费用来“买团”，然后靠购物点和自费项目的提成来获取收入。如果游客在购物点不消费，或者不参与潜水、文化表演等自费项目，导游不仅没有任何收入，甚至反而赔本，自然不会有好脸色。

In addition,Many industry insiders told reporters,Now in Thailand,There are many tour guide is not paid"A free agent",A travel agency that is reception,There are even travel agency pay for tour guide fees charged by the tour guide not only,Instead of spending money to travel agency fees"Buying group",And then by spot and chargeable fees to obtain income.If tourists is not consumption at shopping,Or do not participate in diving/Culture performance and so on chargeable,Tour guide not only has no income,Instead, even at a loss,Nature does not have a good look.