对快捷酒店，大家都应该很熟悉。它以卫生、便捷、经济而受到商务人士、旅游者的偏爱。在宁波的大街上，随处可见它的身影。

    For quick hotel,Everyone should be familiar with.It is with health/convenient/Economic and business people/The preference of tourists.In the streets of ningbo,Can be seen everywhere.

　　在3·15即将来临之际，金报特别行动小组对宁波如家、七天、汉庭、莫泰等知名连锁快捷酒店进行了体验式调查，洗脸毛巾擦马桶、客用浴巾当拖把、工作服擦喝水杯……这一幕幕让人震惊场面不时出现，卫生情况堪忧。

On March 15 is coming,At the special operations team in ningbo home inns/For seven days/hanting/Major quick chain hotel motel etc experience survey,Wash a face towel to clean the toilet/Guest use bath towel when the mop/Work clothes clean drinking cup……The scenes shocking scene appeared from time to time,The health situation is grim.

　

　本报记者卧底如家 Our reporter undercover home inns

　　应聘 2013年3月8日上午9点

Apply for 9 o 'clock in the morning on March 8th, 2013

　　编造工作经验蒙混过关

Make work experience muddle through

　　3月8日一大早，我们来到如家快捷酒店中兴北路店，其大门外的LED屏上不断滚动播出“招聘前厅经理一名，保洁阿姨一名”等招聘信息，抱着试一试的想法，我们走进了门店。

In the early morning on March 8,We came to home inns zhongxing road shop,The gate of the LED screen scroll to broadcast"Now looking for a front office manager,A cleaning aunt"Recruitment information such as,Holding the idea to try,We went into the store.

　　“请问你们要招人吗？我们俩想应聘。”

"Do you want to recruit people?We both want to apply for."

　　“噢，应聘是吧，你稍等。”

"oh,Apply for right,You wait a moment."

　　随后，我们俩被前台的服务员引导进入旁边的运营经理办公室。

then,Both of us are led into the desk clerk next to the operations manager's office.

　　等我们一坐下，一位看上去很年轻的许姓运营经理看了我们一眼，就开始对我们进行面试。

When we sat down,A looks young Xu Xing glanced at our operations manager,Start to interview us.

　　许经理：“你们想应聘什么岗位？”

Xu Jingli:"What do you want to apply for jobs?"

　　记者：“你们不是只招前厅经理和保洁阿姨吗？那我们就应聘前厅经理好了。”

reporter:"You not only for the front office manager and cleaning the aunt?Then we will apply for the front office manager."

　　许经理：“你们有什么工作经验吗？”

Xu Jingli:"Do you have any work experience?"

　　记者：“我们俩以前在别的酒店有过实习，旅行社有过一段前台经验，但是后来都离职了，已经好长一段时间没有工作了。”

reporter:"Both of us used to be a internship in another hotel,The travel agency had a experience in front desk,But then are left,Has been a long time without work."

　　记者：“那你们有学历要求吗？”

reporter:"The academic requirements do you have?"

　　许经理：“噢，这个啊，没有什么门槛，都可以。”

Xu Jingli:"oh,This ah,There is no threshold,Can be."

　　在交谈期间，关于工作经验之类的问题我们都是自己编造的，由于没有提前对好信息，在回答他提出的问题时，多次出现了不一致的内容，幸好，这些破绽都没有被识破。

During the conversation,Work experience on issues such as all of us are fabricated by myself,Because there is no early for good information,In answer to his questions,Multiple occurrences of the inconsistent content,Fortunately,,The flaw was revealed.

　　填表用假名差点被识破

Fill out a form almost be caught under a pseudonym

　　交谈期间，他还给我们递来了一张应聘表格，填写相关个人信息。怕个人信息暴露，在各自填写表格时，我们不约而同选择了化名。

During the conversation,He gave us to pass to a job application,Fill in the relevant personal information.Afraid of personal information exposure,When each fill out a form,We happen to coincide choice of names.

　　不过，磨磨蹭蹭一段时间，还互相瞄对方填写内容以防暴露身份之后，我们却被告知需要提供身份证复印件。

but,Dally for a period of time,Also at each other after fill in the content to prevent exposure identity,Only to be told that we need to provide id card copy.

　　“这下完了，填写了假名。”我们内心一惊。

"This is finished,Fill in a false name."Our heart.

　　“你们的名字好像不对么？”果真，在一旁的级别更高一些的一个老总看了看我们提供的表格，皱了皱眉头。

"Your name seems to be wrong?"That turns out to be,In the level of a higher up the boss looked at our table,Knit the brows.

　　我们俩相视看了一眼，不约而同地说：“那是曾用名，我们都改过名了。”

We both looked at each other,All said:"Is that a former name,We have changed their names."

　　庆幸的是，他没有再次怀疑我们，只提醒了我们一句，双方都有选择权，如果三天的实习期内我们彼此觉得不合适，这三天的工资是没得拿的，如果继续做下去，才开始计工资。

The good news is that,He didn't suspect us again,Just remind us,Have the option of both parties,If the three days of the internship period we don't feel suitable to each other,This is don't have to take the three days of wages,If you continue doing it,Began to wages.

　　不过，在不足半个小时的应聘过程中，他们并没有要求我们提供健康证之类的证件，我们仅仅被告知当天下午一点来熟悉环境，第二天开始正式工作。

but,In less than half an hour in the process of applying for,They have not asked us to provide documents, such as health certificate, please,We just been told that afternoon to familiar with the environment,The next day began to formal work.

　　见习 2013年3月8日下午

Trainee on March 8, 2013 in the afternoon

　　8日下午，金报记者以服务业新人的身份分别跟着酒店的一名客房服务员进行整个工作流程的学习。也许是她们把我们当作领导派下来学习的“自己人”了，一直跟我们有说有笑。

8, in the afternoon,27 journalists as a new service industry respectively with a guest room in the hotel waiter for the whole working process of learning.May be they sent us as leaders down to study"One of their own"the,Has been with us talking and laughing.

　　接着，记者兵分两路，分别跟着不同的保洁员进行“见习”。以下是记者的“见习”见闻：

then,Reporter mulling two ways,Follow different cleaner"trainee".The following is a reporter"trainee"stories:

　　目测没用过的毛巾就不换

Visual unused towels will not change

　　一路记者跟着一位80后保洁员进入一间客人刚刚退房的房间，洗手间的地面以及床上都有点脏乱，保洁员麻利地开始打扫整理。

All the journalists to follow after a 80 cleaner into a room with a guest just check out,The ground of toilet and bed are a little messy,Cleaner quickly began to clean up.

　　在卫生间内，有两块毛巾挂着，貌似没有用过的样子，保洁员没有对其进行更换。

In the bathroom,There are two hanging towel,Seems to be used,The cleaner is not to change.

　　看看毛巾不用更换之后，保洁员开始打扫卫生间了。

Look at the towel without replacement,The cleaner to clean the toilet.

　　第一步，是清理马桶。

The first step,Is to clean up the toilet.

　　只见她拿起一块棕色的抹布开始擦拭马桶，先在马桶里面擦了一圈，然后开始擦拭马桶盖，随后冲水后，用干抹布擦干了马桶盖。紧接着，她用这块棕色抹布对卫生间的地面进行擦拭。

She picked up a piece of brown cloth to wipe the toilet,Inside the toilet brush a circle first,Then began to wipe the seat,Then after flushing,Wipe with dry dishcloth the toilet cover.Followed by a,She used the brown cloth to wipe the ground of toilet.

　　记者：“阿姨，这怎么都用同一块抹布来擦，而且还先擦马桶的里面，是不是会不大干净？”

reporter:"aunt,How is that all use the same piece of cloth to wipe,But also the first clean the inside of the toilet,Does not clean?"

　　这位保洁员表示，其实酒店有规定，三种不同颜色的抹布分别有规定擦拭不同的东西，不过整理一个房间只有4元钱工资，一天有好几十间要整理，忙起来时有时候就顾不上用哪块抹布了。

The cleaner said,In fact the hotel has a regulation,Three different colors of cloth has a regulation to wipe respectively different things,But arrange a room only 4 yuan,There are dozens of day to arrange,Sometimes is busy helping with which the rag.

　　洗脸毛巾擦马桶，客用浴巾当拖把

Wash a face towel to clean the toilet,Guest use bath towel when the mop

　　另外一位记者跟着另一位保洁员开始打扫房间，她算是这里的老员工了，从这家店开业开始就在这里工作了。

Another reporter followed another cleaner began to clean the room,She is one of the older employees here,Since the shop opened has worked here.

　　在浴室清理期间，她先将防滑垫从浴室拖出来放在马桶上，用淋浴喷头冲了几下之后往地上甩了甩。在清洁防滑垫的过程中，并没有看见她使用任何消毒工具。

In the bathroom during cleaning,She will first mat out of the bathroom on the toilet,A few blunt with shower after jilted to jilt to the ground.In the process of cleaning mat,Did not see her disinfection using any tools.

　　接下去是马桶清洁，她先拿起白色长刷随意刷了几下，之后拿起放在旁边客人已经用过的洗脸毛巾将马桶内侧边缘擦了擦，直到马桶内没有明显脏痕。之后，她又把刚才刷马桶的白色长刷放进洗脸池中，打开水龙头用水冲了冲后放回清洁箱里。

Is the toilet clean,She picked up a long white brush to brush a few at random,Picked up on the side after the guest has used wash a face towel will be wiped to wipe the toilet inside edge,Until there is no obvious dirty mark inside the toilet.after,She again put long white brush to brush the toilet just now in the pool that wash a face,Open the tap water rushed back after cleaning in the box.

　　在擦拭地面过程中，她仍旧是没有用专用抹布，而是直接用浴巾来回擦，直到地上的水渍擦干为止。

In the process of wiping the ground,She still is not special cloth,But directly use towel to wipe back and forth,Until the dry water stains on the ground.

　　记者问：“阿姨，这些毛巾、浴巾可以这么用吗？”

The reporter asked:"aunt,These towels/The towel can use?"

　　保洁员说：“这可不能让我们领导看见，她看见又要说我的。”

The cleaner said:"This can't let our leader saw,She saw will say to me."

　　枕套更换全靠眼睛，看着不脏就不换

Pillowcase change depends on the eyes,Look at don't dirty don't change

　　在如家“见习”期间，金报记者主要从事更换床单、被套的工作。记者发现枕套更换与否完全靠客房服务员的双眼。

In the home"trainee"During the period,27 journalists mainly engaged in the sheets/Work to be caught.Reporter found that pillowcase to replace or not completely depends on the room attendant's eyes.

　　记者：“换不换床单靠什么判别？”

reporter:"What does not change the sheets on discrimination?"

　　客房服务员：“看着脏了就要更换，不脏可不用更换。”

The room attendant:"Looked at the dirty has to be replaced,Not dirty but without replacement."

　　记者：“如果住的是钟点房，床单被套需不需要更换？”

reporter:"If live is the hour room,Sheets bedding bag need not to need replacement?"

　　客房服务员：“我们是严格执行一客一换制度的，这一点必须记住。”

The room attendant:"We are strictly implement the system of a guest a change,This must remember."

　　但是就在记者更换时发现一标间内，明显有两个人住过，但是一张床除了枕头外，其他基本没有用过的痕迹，这时记者向客房服务员询问该如何处理这样的情况，客房服务员表示，“这张床上床单、被套可以不更换，将被子翻个面就行了。”

But as the reporter discovers when changing in one standard room,There was an obvious two people to live,But a bed in addition to a pillow,Other basic have not used the traces,When reporters asked the housekeeper should how to deal with this situation,The housekeeper says,"This bed sheet/Bedding bag change can not,The quilt over face."

　　洗脸毛巾擦地板，然后接着擦刷牙杯

Wash a face towel to clean the floor,Then wipe brush my teeth cup

　　住进一家酒店，就个人来说，我们会比较关注它的杯子，不管是刷牙用的，还是喝水用的。

To live in a hotel,personally,We will more attention it cups,Whether to brush your teeth,Or drink water with.

　　在另一个房间，眼看着保洁员在清洁洗漱用具，记者又被小小地“惊吓”了一下。

In the other room,Watching the appliance that wash gargle cleaner in cleaning,Reporter was little"frightened"the.

　　只见她用水冲洗了下刷牙杯，然后，直接用一块已经擦过地板的洗脸毛巾将其擦了擦。摆放好洗漱用具后，她离开了卫生间。

She wash brush your teeth under the cup with water,then,Direct rubbed across the floor with a piece has facecloth wiped to wipe them.After the appliance that wash gargle with good,She left the bathroom.

　　记者：“杯子可以这么清洗？”

reporter:"The cup can be so clean?"

　　保洁员：“那不是的。一般都会一天一消毒，当上级领导来检查的时候，就会突击将装杯子的箱子装满放到清洗室去，如果没有检查，那就要另外对待了。”刷牙杯之外，在处理喝水杯时，保洁员的做法如出一辙。

The cleaner:"That's not the.Generally a day disinfection,When the superior leadership to check,Will assault will install glass box filled with to clean the room,If there is no inspection,That will be another treat."Brush my teeth cup outside,In dealing with a drinking cup,Cleaner approach.

　　一般来说，一个标准间里有两个喝水杯和一个电烧水壶。

In general,A standard room with two water cup and an electric kettle.

　　保洁员看了看两个喝水杯，一个貌似比较干净，她只简单地用工作服擦了擦。另外一个杯子由于较脏，她让记者帮忙拿到清洗室用水泡着以便清洗。

Cleaner looked at the two drink cup,A seemingly more clean,She simply use overalls wiped.Due to the dirty another cup,She let the reporter to help with the cleaning room of water to wash.

　　那么，在喝水杯边上的烧水壶是否每天都清洗呢？

then,In the drinking cup on the edge of the kettle is cleaned every day?

　　“这个茶壶，我们不是每天都清洗的。”保洁员说。

"The teapot,We are not cleaning every day."The cleaner said.

　　规章制度成为一纸空文

The rules and regulations become a dead letter

　　下午2:30左右，记者在休息室兼储藏室内发现，墙上张贴着客房清洁抹布使用标准、杯子清洁消毒标注等规章制度，规章制度对于抹布有很明确的规定，对于杯子的清理也是十分明确的，比如湿布和干布是严格分开的，擦拭马桶和擦拭淋浴区墙面、面盆和客房家具是两块不同颜色的抹布；再比如，杯子要放进专用消毒池并使用84消毒剂按一定比例进行浸泡……客房服务员却完全没有按照此执行，可以说是“说一套，做一套”。

At 2:30 p.m.,Reporters found in lounge and storage room,Posted on the wall clean dishcloth with standard rooms/Glass cleaning disinfection with such rules and regulations,Rules and regulations for the cloth has a clear rules,For cleaning of the cup is also very clear,Such as damp cloth and dry cloth are strictly separated,Wipe the metope of toilet and wipe the shower area/Face basin and room furniture is two pieces of different colors of cloth;Another example,Glass is in special sterilization tank and use of 84 disinfectant soaking according to certain proportion……Housekeeping is not according to the execution,Can be said to be"Said a,Do a set of".

　　

探访汉庭 Visit the hanting

　　2013年3月10日中午12点

On March 10th, 2013, 12 noon

　　新换的浴巾、毛巾放在马桶盖上

The new change of bath towel/Towel on the toilet lid

　　记者用顾客的身份暗访了汉庭快捷酒店，临近退房时间，记者告知前台让客房服务员前来清洁房间。

Reporters with the identity of the customer and secretly hanting quick hotel,Near the check-out time,Reporter told the front desk for housekeeping to clean the room.

　　没一会客房服务员推着清洁车来到记者所在的房间。她首先清洁了卫生间，将厕所的垃圾全部倒进垃圾箱中，手脚非常麻利地擦拭了洗脸池，并将地面上的水渍擦干净。

Shortly after the room attendant to reporters in the room with the cleaning trolley.She first clean the toilet,The toilet all the rubbish into the bin,The hands and feet very quickly polished the pool that wash a face,And the clean water stains on the ground.

　　就在记者心里暗暗称赞，该客房服务员卫生清理较规范时，她从自己清理车上取下新换的浴巾、毛巾放在了马桶盖子上，而没有放在指定的位置。

In reporter heart secretly praised,The housekeeping clean-up a specification,From her cleaning the car off the new change of bath towel/Towel in the toilet lid,Not in the specified place.

　　记者走进卫生间与客房服务员对话如下：

Reporter walked into the bathroom and the room attendant dialogue are as follows:

　　记者：“阿姨，你这个浴巾、毛巾就这么放啊？这多不卫生啊！”

reporter:"aunt,You the bath towel/Towel is so ah?This how not health!"

　　客房服务员：“我忙完手上的事就放上去，马桶盖子我刚才擦干净的，没事。”

The room attendant:"I finish busy hands put up,I just wipe clean the toilet lid,ok."

　　探访七天

Seven days to visit

　　2013年3月10日下午2点

On March 10, 2013 at 2 PM

　　污垢水壶不清洗

Bilge water is not clean

　　记者来到宁波市第二百货14楼的七天连锁酒店，由于他们并没有招聘服务人员，记者选择了以客人的身份进行暗访。

Reporters came to ningbo on the 14th floor of the second department for seven days hotel chain,Because they are not recruiting service personnel,Reporter selected prior to the guest's identity.

　　进入房间后，记者看到一名保洁员正在对面房间进行整理，遂跑进去和她聊天。

After entering the room,Reporters saw a cleaner is across the room,He ran in and she chat.

　　她清理马桶的速度也是非常之快，先在马桶里面擦了一圈，然后开始擦拭马桶盖。不过都没见她进行任何消毒。

She clean the toilet also is very fast,Inside the toilet brush a circle first,Then began to wipe the seat.But didn't see her for any disinfection.

　　看似完整而有序的一道道工序完成之后，她准备离开。

What seems to be a complete and orderly process is completed,She is going to leave.

　　记者：“阿姨，你那个水壶不清洗的？”

reporter:"aunt,You are not cleaning the canteen?"

　　保洁员：“水壶没必要每天清洗，脏了几天清洗一次吧。”

The cleaner:"Kettle doesn't need to clean every day,Dirty cleaning it again a few days."

　　我打开水壶看了看，里面还是有比较明显的污垢，不消毒清洗下还真不让人放心。 (来源：现代金报)

I turn on the kettle,There are still obvious dirt inside,Without disinfection cleaning is not reassuring. (source:Modern gold was)