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航空公司“拉黑”乘客的底气从哪来?--亲稳舆论引导监测室
2012-07-24

  由于航班延误,哈尔滨的一位乘客向春秋航空公司索赔200元,可万万没有想到的是,她被列入春秋航空公司“暂无力服务旅客名单”。消息公开之后,春秋航空公司对外宣称,如果乘客不能认同春秋航空公司的服务条款,那么,可以请旅客乘坐其他航空公司的航班。 Because of flight delays,Harbin a passenger to the spring and autumn and the airlines for 200 yuan,Can never think of,She was included in the spring and autumn and the airlines“Temporarily unable to service the passenger list”。News after public,The spring and autumn and the aviation company declared,If passengers could not identify with the spring and autumn and the airline's terms of service,so,Can please travelers for other airlines flight。

  春秋航空公司的做法属于典型的歧视性行为。所谓歧视就是在同等条件下,为不同的乘客提供不同的服务。如果春秋航空公司航班还有空位,却拒绝向这位乘客出售机票,那么,就违反了我国《消费者权益保护法》的规定,是侵犯消费者公平交易权的行为。

The spring and autumn and the airline practices belongs to the typical discriminatory behavior。Alleged discrimination is in the same conditions,For different passengers provide different services。If the spring and autumn and the airline flights and still there is room,But refused to sell tickets to the passengers,so,Our country will be violated《Protection of consumer rights》Provisions of the,Is the fair dealing violates consumer behavior。

  在全球航空业普遍不景气的情况下,民用航空公司居然做出如此选择,说明我国民用航空业存在问题。当前我国民用航空市场不是传统意义上的经济垄断市场,而是行政垄断市场。换句话说,我国航空公司的飞行线路不是通过竞争分配,而是通过行政分配,这就导致航空公司的竞争出现了十分怪异的现象。经营热门航路的航空公司,根本不发愁客源,因此他们没有提高服务质量的动力;而那些经营冷门航路的航空公司,由于缺乏足够的竞争,因而也没有提高服务质量的愿望。作为最早进入中国民用航空业的民营航空公司,春秋航空近些年来依托旅行社开拓旅游线路取得了不俗的业绩,它总是选择支线机场作为自己的目的地,这就使得春秋航空对于普通散客缺乏足够的兴趣。换句话说,他们不是依靠与国有航空公司正面竞争站稳脚跟,而是在拾遗补缺的基础上,充分发挥旅行社的优势,以组团经营的模式,不断地扩大自己的盈利空间。明白了这一点,大概也就能理解为什么春秋航空敢于把个别乘客列入黑名单。

In the global airline industry generally recession,Civil aviation company actually do such a choice,Our state's civil aviation problems。The current our country civil aviation market is not the traditional sense of monopoly market,But administrative monopoly market。In other words,China airlines flight line is not through the competition distribution,But through the administrative distribution,This leads to the airline's competition is very strange phenomena appeared。Hot air route airline business,Don't worry about the passengers,So they didn't improve the service quality of the power;And those who run unpopular air route airlines,Because of the lack of enough competition,So there was no improve the service quality of desire。As the first to enter China civil aviation private airlines,The spring and autumn and the aviation in recent years relying on travel agency develop tourist routes achieved good performance,It always choose regional airport as his destination,This makes the spring and autumn and the air for the average individual clients lack of enough interest。In other words,They are not depend on and state-owned airlines positive competition gain a firm foothold,But in the basis of ci poems,Give full play to the advantages of the travel agency,With group operating model,Constantly expand their profit space。Understand that,Probably can understand why the spring and autumn and the aviation dare to individual passengers blacklist。

  解决我国航空市场中存在的问题必须依法办事,一方面要坚决依照《消费者权益保护法》,切实维护消费者的选择权和公平交易权,禁止各种歧视性行为;另一方面要尽快修改《民用航空法》,以法律的手段解决我国民用航空业发展中存在的歧视性问题。

To solve the problems existing in the aviation market must be in accordance with the law,On one hand we should resolutely according to《Protection of consumer rights》,Protect consumers options and fair dealing,Ban all discriminatory behavior;On the other hand to as soon as possible《Civil aviation law》,By means of the law of civil aviation industry to solve the problems existing in the development of discriminatory。


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