记者了解到，中国旅游诚信服务联盟是一个自律性行业组织，去哪儿网、艺龙旅行网、同程网、芒果网、腾邦国际、住哪网、阳光旅行网、逍遥行商旅网、票谋天下、鸿运达航空、北京环宇运通国际旅行社等旅游企业均为联盟第一批创始成员。本次联盟的成立得到中国旅游行业的集体支持，会议当天吸引了多家中国领先旅游企业出席，中国国际航空公司、海南航空和首都航空等航空公司的代表参与，以及国内30余家强势媒体的报道支持。

The reporter understands，China's tourism integrity services union is a self-regulating industry organization，Where nets、Art dragon travel nets、With cheng nets、Mango nets、Who bond international、Live which nets、Sunshine travel nets、Free and unfettered do business nets、Ticket for the world、Bonanza of aviation、Beijing international tourism travel agency huanyu express enterprise all for the league, the first batch of founding member。The establishment of the alliance get China tourism industry collective support，Meeting the day attracted much home the China's leading tourist enterprise to attend，China international airlines、Hainan airlines and the capital aviation and airline representative participation，And more than 30 domestic media reports of strong support。

　　根据《中国旅游诚信服务宣言》，中国旅游诚信服务联盟旨在以联盟之力，切实提高中国旅游行业诚信服务水平，净化中国旅游生态圈，为中国旅游行业的可持续性发展保驾护航。联盟成员将按照约定，为消费者提供真实、可靠的高性价比旅游产品，尊重消费者的权利，不推诿过错和责任，不向消费者寄死老鼠；杜绝虚假性、误导性宣传，尊重媒体报道，不贿赂、恐吓媒体。

According to《China's tourism honest service declaration》，China travel service group in good faith to the power of the alliance，China's tourism industry and improve the good faith service level，China's tourism purification ecological circle，China's tourism industry for the sustainable development of escorting。Union members will, in accordance with the contract，To provide consumers with true、Reliable high performance-to-price ratio tourism products，Respect the rights of consumers，Don't shuffle fault and responsibility，Don't send to consumers dead mice；Eliminate falsity、Misleading propaganda，Respect media reports，Don't bribe、Threatening media。

　　2012年，中国旅游行业蓬勃发展。然而，欣欣向荣的背后亦有乱象，部分旅游企业缺乏诚信意识，涉嫌欺诈、恐吓消费者，意欲控制媒体，或干扰市场正常竞争，饱受社会质疑。“现在国家已经计划颁布实施《旅游法》和《国民旅游休闲纲要》，规范行业行为，保障消费者利益。作为国内在线旅游领先企业，去哪儿网始终坚持高性价比产品与诚信服务并行，亦有责任响应国家号召，联合更多力量树立旅游行业诚信服务正气，促进中国旅游市场健康前进。这也是中国旅游诚信服务联盟得到整个旅游行业鼎力支持的根本原因。”去哪儿网副总裁戴政在当天的致辞中表示。

2012 years，China's booming tourism industry。however，The back of a thriving also have the mess，Part of the tourism enterprise lack of integrity awareness，Alleged fraud、Threatening consumers，Intended to control the media，Or interfere with the normal market competition，By social question。“Now the country has promulgated for implementation plan《supply》and《The national tourism leisure outline》，Standardize trade，Protect the interests of consumers。The online travel as a domestic leading enterprise，Where to nets always adhere to the cost-effective products and sincere service parallel，Also has the responsibility to respond to a nation called for，Joint more power set up good faith service as the tourism industry，Promoting China's tourism market health forward。This is also the Chinese tourism integrity services union get the whole tourism industry the full support of the fundamental reasons。”Where to nets vice President on the day of the DaiZheng said in a speech。

　　“近年来，去哪儿网一直在思考两个问题，一是如何为消费者提供优质旅游产品和诚信服务，帮助他们更聪明的旅行。二是如何为其他旅游业内合作伙伴提供优势平台支持，助其发展。”戴政举例说明到，针对前者，去哪儿网提出了担保通等诚信服务及体系，让消费者以最优惠的价格订购安全机票；针对后者，去哪儿网将投资3000万美元，打造旅游智慧服务平台，帮助各旅游供应商实现标准化服务，为用户提供最具价格竞争力的产品。“联盟成立后，去哪儿网将依托联盟优势，对这些问题做出更好的回答。”

“In recent years，Where to nets have been thinking two questions，The first is how to provide consumers with quality tourism products and sincere service，Help them smarter travel。The second is how to for other tourism industry partners to provide advantage in platform support，Help its development。”DaiZheng for example，According to the former，Where to put forward such as the guarantee net good faith service and system，Let the consumer with the most preferential price ticket for safety；In the latter，Where to nets will invest 30 million dollars，Wisdom makes travel service platform，Helping the tourism suppliers realizes standardization service，For users with the most reasonable price products。“League after the establishment of the，Where to nets will depend on the alliance advantage，To make a better answer these questions。”

　　“诚信服务不是靠口号喊出来的，需要服务商切实投入人力物力来实现。”艺龙旅行网COO谢震表示，为了让旅行者得到更好的消费体验，艺龙推出了一系列保障措施，比如，消费者在艺龙预订价格高出酒店前台当日挂牌价，可获得3倍差价赔付；艺龙提供365天全天24小时高质量服务，为消费者提供预订便利等。“行业的诚信发展需要更多企业的共同努力，我们相信，联盟的成立将令整个行业为之一振，也会有更多的旅游企业积极加入联盟阵营，共谋诚信发展。”

“Honest services not by slogan shout out，Need to put into human resource service to realize。”Arts XieZhen COO dragon travel nets said，In order to let travelers get a better consumer experience，Art dragon launch a series of safeguard measures，For example，Consumers in art dragon reservation price is the hotel reception listing price on that day，Can get three times as much as the price difference compensation；Art dragon provide 365 day 24 hours and high quality services，To provide consumers with convenient reservation, etc。“The good faith of the industry development need more enterprise joint effort，We believe that，The found of the alliance will the industry does it one brace up，There will also be more tourism enterprises to actively join the alliance camps，Collusion integrity development。”

　　同程网创始人兼CTO马和平在讲话时谈到，近年来随着旅游行业的快速发展，部分旅游企业漠视消费者权益，导致旅游投诉和纠纷频发。在网络时代，诚信的缺失将直接导致企业业务流失，而失信的成本会因网络传播而被不断扩大。 “同程网近年来推出了点评返奖金制度、验客活动等诚信行动，为企业带来了良好的品牌声誉，促进了业务增长。加入联盟，就是希望携手更多同行行动起来，消除行业信任危机，重塑行业诚信体系。”

With cheng nets founder and CTO horse was talking about peace，In recent years, with the rapid development of the tourism industry，Part of the tourism enterprise ignored consumer rights and interests，Lead to tourism complaints and frequent disputes。In the Internet age，The lack of integrity will directly cause loss of business enterprise，The cost of breaking for network communication and is growing。 “With cheng nets out in recent years to comment on the bonus system、Check the guest activities integrity action，For enterprise to bring good brand reputation，To promote the business growth。Join the alliance，Is hope hand in hand with more action，Eliminate industry trust crisis，Remodeling industry credit system。”

　　“作为港中旅集团旗下的在线旅游企业，芒果网始终坚守"优质诚信"承诺，将消费者利益放在第一位。”芒果网总裁助理、市场营销部及旅游业务部总经理周源邵举例表示，芒果网一直推行诚信香港游，以“无指定购物、无任何附加费、无强迫自费项目”三大保证树立起高品质香港游的品牌旗帜。针对酒店预订，芒果网推出“到店有房、出行无忧”和“价格保证、三倍赔付”承诺。针对机票预订，芒果网是获得中国航空运输协会资格认证的机票销售网站，支付成功保证100%出票，提供7*24小时旅游顾问服务，并尊享“退改”秘书服务。“芒果网很高兴加入联盟，诚信会让中国旅游企业走得更稳、更远。”

“As CTSHK group's online travel enterprise，Mango nets always stick to"high-quality"commitment，Will the interests of consumers in the first place。”Mango nets President assistant、Market Marketing Department and sales department general manager ZhouYuan shao tourism for example said，Mango nets have been pushing XiangGangYou integrity，to“Without a designated shopping、No surcharge、No force at one's own expenses project”Three guarantees set up high quality XiangGangYou brand flag。According to the hotel reservation，Mango nets out“To store has room、Travel pillow”and“Price guarantee、Three times compensation”commitment。Ticket reservation for，Mango nets is awarded China air transport association qualification authentication ticket sales site，Pay 100% guarantee success a ticket，Provide 7 * 24 hours travel consultant service，And honour enjoy“Back to”Secretarial services。“Mango nets glad to join the alliance，Honesty will let China tourism enterprises to go more stable、further。”

　　记者还了解到，未来，中国旅游诚信服务联盟将迎接更多旅游业企业的积极加入。联盟将陆续开展一系列诚信服务活动，如发布“旅游企业诚信服务报告”、制定“旅游供应商诚信标准”等。

Reporters also know that，future，China travel service group, will meet more good faith enterprise of tourism actively involved。The alliance will have launched a series of the good faith service activities，Such as the release“Tourism enterprise honesty service report”、make“Tourism suppliers credit standards”etc。