西安赴日本的一个38人的旅游团，行程多次被更改，三天仅完成一天的旅游项目。昨日，又因接待游客的大巴爽约，游客被迫滞留酒店一天，游客为此全体抗议。而旅行社回应称，日本合作方坐地起价，自己也是受害者。

Xian went to Japan a 38 of the tour group，Many times by the trip to change，Three days only complete a day of tourism projects。yesterday，And because of the tourist bus fail，Stranded tourists were forced to a hotel days，Visitors to the protest。And travel agency response says，Japan's partner swapping，Also a victim。

游客质疑为何未按约定安排行程？ Tourists questioned why not press an agreement arrangements？

　　据该旅游团成员闫女士介绍，她决定趁假期去日本旅游，便选择了陕西中国旅行社有限责任公司（以下简称陕中旅）7980元的日本豪华六日游，并额外支付了300元的导游服务费。8月2日中午12时，他们一行38名游客乘飞机经由上海转机，于晚9时30分抵达日本东京。负责接待的是日本一家旅行社地接导游吴燕萍。当晚他们在酒店休息，8月3日上午8时出发去东京浅草寺和一家电器免税店。午饭后旅行团在迪士尼待了一下午，晚饭自行解决。有游客质疑：合同表明没有购物一项，首日的行程一半没有去。对此地接导游解释称，第一天没去的景点补到第二天完成。

According to the tour group ms leap is introduced，She decided to travel to Japan before the holiday，Choose the shaanxi China travel service Co., LTD（Hereinafter referred to as the shan travel）7980 yuan of Japanese deluxe six days to swim，And pay an extra $300 tour guide service charge。August 2 at 12:00 noon，They do a 38 tourists by way of Shanghai by plane attacks，In late September 30 points when arrived in Tokyo。Is responsible for the reception is a Japanese travel agency to take WuYanPing tour guide。That night they in the hotel，August 3, 8:00 a.m. set out to Tokyo sensoji and an electronics duty free。After lunch in Disney for a tour group in the afternoon，Dinner solve itself。Tourists have questioned：Showed no shopping a contract，The first half of the trip did not go。To meet this guide explain says，The first day of the attractions didn't go up until the next day to complete。

　　8月4日早上6时，38名游客步行至附近一景点，再次消耗了半天时光。午饭时，旅行社发放给每人1000日元（折合人民币80多元）餐补费自行解决吃饭问题，而这一项与合同上讲明的包午饭的约定不符。

August 4, at 6:00 in the morning，38 tourists walk to a nearby attractions，Consumption along while time again。lunch，Travel agency to issue to 1000 yen per person（Equivalence renminbi 80 yuan）Meal for a fee to solve，And that a contract with the bag of the agreement of the lunch confidently discrepant。

　　下午5时，游客发现当天所玩的都是补前一天的景点，而原本当日的行程安排一项也没有实现。对此，地接导游也没有明确解释，就宣布立即坐车赶赴名古屋市。游客再次提出质疑，地接导游依旧含糊不清，仅以东京没预订上酒店和司机快要下班为由将游客打发。

5 p.m.，Visitors find the play is the day before all the spots，And originally schedule on the day of a also has not been realized。this，To take a tour guide is no clear explanation，Announced immediately rushed to ride in Nagoya。Tourists questioned again，To take a tour guide is still unclear，Only to Tokyo on hadn't booked a hotel and the driver was on the work will be sent to tourists。

　　5日上午6时，游客满怀欢喜准备游玩，却被地接导游告知没有车前往景点，只能在酒店停留。于是，38名游客拿着行李靠在酒店走廊，等待着旅游车到来。其间游客提出抗议并向日本警方致电投诉，警方回复称让双方自行协调。

5, 6 am，Visitors to play full of joy，But to take a tour guide told no car to spots，Can only stay in the hotel。so，38 tourists take luggage on hotel corridor，Waiting for the tour bus coming。Tourists in protest to Japanese police call and complain，Police say let both sides to coordinate reply。

　　下午3时，全陪导游告诉游客：今天没车，都回酒店休息，明天再去景点。忍耐了许久的游客终于爆发，大家对这几天的安排非常不满。游客周女士气愤地说：“这是赤裸裸的欺诈行为，7000多元的豪华团竟然安排成这样，这不是把消费者当傻子一样耍？”

Afternoon 3 when，The tour guide tell visitors：Today don't have a car，Back to the hotel，Tomorrow to go to spots。Patience for a long time traveler finally broke out，All of this a few days arrangement is very dissatisfied。Tourists weeks woman angrily say：“It is a naked fraud，7000 multivariate HaoHuaTuan should arrange to become so，This is not the consumers when fools play？”

　　闫女士说，当时38名游客联名质疑：为什么旅行社不按照合同约定内容安排行程？

Leap woman says，At that time and tourists joint questioned：Why not travel agencies in accordance with the contract contents arrangements？

　旅行社解释日合作方坐地起价已损失12万 Travel agency, cooperative partner to explain swapping has lost 120000

　　据了解，涉事旅行团是由省内多家旅行社报名的游客集中组成的散拼团，抵达日本后由日本龙腾旅行社负责接待。

According to understand，Things in the tour is from the province of several travel agency registration of visitors of concentrated scattered spell group，Arrive in Japan at HPLC by Japan travel agency is responsible for the reception。

　　陕中旅接待该团的负责人张向阳说，直接原因是近期正值日本黄金周，赴日旅游井喷。日本方面的大巴和酒店预订市场有些混乱，之前的日本合作方坐地起价，造成大巴和酒店缺失，所以行程不断更改。据初步估计，旅行社已损失12万元。一般来说，地接旅行社负责旅行团在异地的所有事宜，所以日本的预定业务都是其处理的。现在出事，陕中旅也将追诉龙腾旅行社和相关合作方责任。

The person in charge of the reception the CTS in its ZhangXiangYang said，The direct reason is the recent comes as Japan the "golden week"，Travel to Japan a blowout。Japan was the bus and hotel booking market some confusion，The Japanese partner before swapping，Bus and loss caused by the hotel，So travel constantly change。According to preliminary estimates，The travel agency has loss 120000 yuan。Generally speaking，To meet travel agency responsible for group Tours in the alien all matters，So Japan scheduled business is its treatment。Now an accident，Shan travel will also prosecuted longteng travel agency and relevant partner responsibility。

　　对于此事张向阳表示，“一切以游客为主，首先安抚游客情绪，提高餐饮和住宿标准，然后妥善安排余下行程。”相关赔偿方案，将等待游客回国后协商。如果游客追究责任，公司会将此事递交到陕西省旅游局仲裁委员会。

In the matter ZhangXiangYang said，“All visitors to give priority to，First appease tourists mood，Improve the standard of food and lodging，Then arrange remaining schedule。”Related compensation scheme，Will wait for tourists after returning home to negotiate。If visitors responsibility，The company will submit the matter to arbitration committee shaanxi tourism bureau。

　　西安市旅游局稽查大队负责人表示，此事应按照双方拟订的旅游合同协商处理，旅行社需妥善安排余下行程，再向游客协商赔付损失。

Xian city tourism bureau of auditing brigade said，It should be drawn up by the two sides of the tourist contract negotiation process，Travel agency should be properly arrange the remaining schedule，To tourists again negotiate compensation losses。