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飞机“甩客有理”是在滥用权力--亲稳舆论引导监测室
2012-08-13

  8月11日,一架从西宁到杭州的客机经停重庆时,乘务人员以打扫机舱为名把乘客骗下飞机,20分钟后飞机改飞大连。这家航空公司的一名工作人员证实了这一消息,但表示这是正常航班调配。他补充说,按公司规定,航班延误不超过4小时,不需对旅客进行赔偿。(8月12日《重庆时报》) August 11,,A plane from xining to hangzhou plane stops in chongqing,Crew to clean the engine room as the passengers lie off the plane,20 minutes after the plane transitioning to dalian。The airline's a staff confirmed the news,But said this is normal flight deployment。He added,According to the rules in our company,No more than 4 hours of flight delays,Do not need to compensate passengers。(August 12,《Chongqing times》)

  假如不幸搭乘上一辆“黑中巴”,遭遇中途甩客,我们的确不必意外,人家本就是违法运营,中途甩客拼客更是惯用的伎俩。不过,贵为航空公司的乘客,竟然也被“中途甩客”,就实在有点荒唐了。只不过,对于“黑中巴”而言是“中途甩客”的恶名,到了航空公司那里,则有了“航班调配”这样的专业术语。

If on the last one misfortune“Black china-pakistan”,The encounter jilt guest,We really don't have an accident,The somebody else this is illegal operations,Midway jilt guest spell guest is standard modus operandi。but,Airline passengers for you,Should also be“Midway jilt guest”,It is a bit absurd。just,for“Black china-pakistan”Speaking is“Midway jilt guest”Of notoriety,The airlines there,Are the“Flight deployment”Such terminology。

  客观地说,航空运输有其特殊性。无论是气象条件,还是其他管制因素,都有可能导致航班预定计划出现变化。对于这些不可抗力所导致的航班延误甚至取消,乘客应该通情达理。不过,既然“航空调配”,为何却以“打扫机舱”为由将乘客骗下飞机,而不实话实说呢?与其说这是航空公司“善意的谎言”,毋宁说是傲慢。

Objectively said,Air transport has its particularity。Whether meteorological conditions,Or other control factors,May lead to flight planned changes appear。For these caused by force majeure flight delay or even cancelled,Passengers should be sensible。but,Now that“Aviation deployment”,But why“Cleaning the cabin”Will passengers cheat on board the aircraft,And not to be honest?This is not so much a airlines“White lies”,Rather say arrogant。

  据航空业内人士透露,一般在航班调配前,航空公司不会事先征得乘客同意。而航空公司并不认为这是对乘客的欺骗,反倒觉得有很多事情不好也不必向普通旅客解释。于是,一方面航空公司认定自己有权力对运力进行相应的调配,另一方面则剥夺了乘客的“知情权”。

According to aviation industry insiders said,General in flight before deployment,The airlines won't obtain prior approval from passengers agree。And airlines don't think this is the passengers' cheating,But think there are a lot of things is bad to also don't have to explain to the ordinary passengers。so,On the one hand airlines that have the capacity to power for the corresponding adjustment,On the other hand, deprived of the passengers“Right to know”。

  然而,旅客购买机票,就相当于与航空公司签订了一个运输服务协议,机票的价款、起降时间等等,也已构成了一个完整的合同要件。因此对于隐瞒乘客的“航班调配”,法律界人士指出这根本是一种违约行为。即便航空服务有其特殊性,但却绝非是随意违约甚至剥夺乘客“知情权”的理由。假如说“航班调配”还情有可原的话,那么不仅放乘客鸽子,还“欺骗乘客”,显然不可原谅。“航班调配”的原因究竟为何,调配效果怎样,显然应当公示。否则,乘客当然有理由怀疑所谓“航班调配”不过是些黑箱操作的借口。

however,The passenger ticket purchase,Is equivalent to with the airlines signed a transportation service agreement,Of the price of the ticket、Landing time and so on,Has also constitute a complete contract requirement。So to conceal the passengers“Flight deployment”,Legal professionals to point out that it is a fundamental breach。Even if the airline service has its particularity,But it is not optional default even deprived of passengers“Right to know”reason。If say“Flight deployment”Also excusable words,So not only put passengers doves,also“Deceive passengers”,Obviously not forgive。“Flight deployment”The reason why on earth,Allocate effect how,Obviously shall be public。otherwise,Of course there is reason to suspect the so-called passengers“Flight deployment”But what is the excuse of black box operation。

  一言以蔽之,“航班调配”可以有,但绝不能变成“欺骗乘客”的理由。连“黑中巴”中途甩客尚且要让乘客“死个明白”,航空公司的服务好歹要向“黑中巴”看齐才好。吴江 (职员)

To cap it,“Flight deployment”Can have,But can never become“Deceive passengers”reason。even“Black china-pakistan”If the guest to let the passengers off“Dead a understand”,Airline service somehow to“Black china-pakistan”To emulate。wujiang (clerk)

  作者:职员 (来源:武汉晚报)

The author:clerk (source:Wuhan evening)


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