这位负责人介绍，这支监督员队伍由合肥市的旅行社、酒店、星级农家乐等300家旅游企业向旅游局推荐组成。监督员不是执法人员，但游客在旅游途中遇到任何问题，都可直接拨打监督员电话进行投诉或寻求调解。

The chief introduction，This one supervisor team hefei by the travel agency、The hotel、Star's tourism enterprises such as farm 300 to tourism administration of recommended。Supervisor is not law enforcement，But tourists in tourism encountered any problems，Can be directly dial supervisor telephone complaints or seek mediation。

　　合肥市旅游局要求监督员24小时电话畅通，调解因旅游服务质量及相关问题引起的旅游质量纠纷，对本旅游企业内部旅游服务质量起到控制作用，快速防止、减少投诉，及时调解化解矛盾。“我们要求旅游监督员队伍在各旅游企业内部获得相关负责人的充分授权。减少批示、汇报环节，能够迅速处理投诉，进行赔偿，解决纠纷。”这位负责人说。

Hefei city tourism administration asked supervisors phone open 24 hours，Mediation for tourism service quality and related problems of tourism quality caused by disputes，Our enterprise internal service quality tourism travel a control function，Quickly to prevent、Reduced complaints，Mediation contradictions in time。“We demand in the tourism team tourism supervisor internal access to relevant charge of full authorization。Reduce instructions、Report links，To be able to quickly deal with complaints，Compensation for，dispute。”In the。

　　另外，合肥市旅游局要求旅游监督员具备大专以上学历，熟悉旅游法规知识，有较强的语言表达能力和组织协调能力。

In addition，Hefei city tourism administration asked tourism supervisors have college or above，Familiar with the tourist legislation，Have strong language skills and coordination ability。

　　据了解，合肥市旅游局曾于2003年曾组建过旅游质量监督员队伍。由于近年来当地旅游业迅速发展，从业人员流动性大以及合肥市与巢湖市区划调整，旅游质量监督队伍出现散乱不齐的现象，今年合肥市旅游局决定对旅游监督员队伍进行重新梳理。

According to understand，Hefei city tourism bureau has established in 2003 was a tourist quality supervisor team。Due to the rapid development in recent years local tourism，Employees fluidity big and hefei and regional division adjustment，Tourism quality supervision and team appear messy not neat phenomenon，Hefei city tourism bureau of tourism this year to supervisor to team comb。

　　另外，此前安徽省旅游局曾面向社会招聘过部分旅游监督员。两种监督员有什么不同呢？合肥市旅游局这位负责人介绍，面向社会招聘的旅游监督人员主要是对行业行风进行评议，必要时对旅行社的不良现象等进行暗访调查。企业内部推荐的旅游监督员是旅游企业遇到旅游投诉时协调解决问题的专职人员。

In addition，Anhui province tourism administration had previously face the society had some tourism supervisors recruitment。Two supervisors have what different？Hefei city tourism bureau in the introduction，For the society for the tourism supervision is mainly to the enhancement of industry review，When necessary to travel agent of unhealthy phenomenon of investigations survey。The enterprise internal recommended tourism supervisor is the tourist enterprise meet tourism complain coordinate and solve problem of full-time personnel。

　　“我们希望旅游监督员队伍能促进旅游企业内部的服务质量管理，维护旅游消费者与旅游企业的合法权益，推进旅游诚信机制建设。”这位负责人说。

“We hope that we can promote tourism supervisor team tourism enterprise internal service quality management，Travel and tourism consumers maintenance the legal rights of the enterprises，Promote tourism the integrity mechanism construction。”In the。