权利有边界，维权勿侵权 Right are boundary，Rights do not tort

　　凌心园主：近年来，乘客与机场、航空公司间因为航班延误而发生的冲突愈演愈烈，拦飞机、占领登机口、辱骂机场工作人员的事情屡见不鲜，而此帖中的乘客更甚，竟然直接拿开水泼向无辜的空乘人员。可做出这些举动的乘客们往往还理直气壮地说，他们是在“维权”。事实上，这些喊着维权口号的乘客们，只知道自己有权利，却不知道权利的边界在哪里。权利的边界是法律，是不能侵害他人的权利。据统计，由于天气原因导致航班延误约占延误航班的70%，而世界上70%的飞行事故是由于飞机违反天气标准起降造成的。在我国《民用航空法》及其相关的法规和规章中，也规定因天气原因造成的延误，航空公司不承担责任，只需履行告知和补救义务即可。因此，航空公司因天气原因延迟飞机起降，不仅是合理合法，更是在维护旅客生命安全的权利。而这些乘客的“维权”行为呢，他们或是阻碍了其他乘客的航班，或是对航空安全带来了威胁，或是像此帖中以泼开水对空乘人员造成了直接的身心伤害。对于这种打着维权旗号的侵权，空乘人员不能一味忍让，也应拿起法律武器，捍卫自己的权利。

Ling heart the Lord：In recent years，Passengers and airport、Between airlines flight delayed because of the conflict and intensified，Block plane、Occupation gate、Abuse airport staff common things，This forum and the passengers what more，Unexpectedly directly with boiled water pour on innocent flight attendants。Can make these move passengers often also seriously argue，They are in“rights”。In fact，These shout the slogan rights of passengers，Only know that you have rights，But he didn't know the right boundary in where。The boundary of the right is the law，Is not to infringe upon the rights of others。According to the statistics，As the weather causes delays accounts for about 70% of the flight delay，And 70% of the world's flight accident was due to the violation of the weather caused by the standard take-off and landing。In our country《Civil aviation law》And related regulations and rules，Also provides for the weather causes delays，Airlines do not assume responsibility，Just to inform and remedial obligation can。therefore，Airlines for weather delayed aircraft take-off and landing，Not only is legitimate，But also in the maintenance of the right to life safety of passengers。And these passengers“rights”Behavior?，They or obstruct the other passengers on the flight，Or to aviation safety brings the threat，Or like this post to splash water flight attendants to cause a direct physical and mental damage。For this kind of rights under the banner of tort，Flight attendants cannot blindly self-surrender，Also should take legal weapon，Stand up for your rights。

　　服务业出售服务而不是服务人员的尊严 Service industry sale services rather than service personnel dignity

　　江上吴歌：相比国内空乘人员常常要受到的委屈，同样是乘客与空乘人员发生争执，美联航的做法是直接报警，并拒绝搭载与空乘人员争执的乘客，机组人员甚至称“如果不下去，我们就罢飞”。可见，任何涉及空乘人员尊严的侵犯行为，并不会获得宽容和谅解，而必然会因此付出代价。事实上，服务业出售的只是服务，而不是服务人员的尊严，作为客户，固然可以维护自身的权益，但却必须以尊重他人包括服务人员的权利为边界，任何突破这一底线的行为，与其说是权利意识的体现，毋宁说已从维权者变成了侵权者。

River wu song：Compared with domestic flight attendants are often wrong，Is also a passenger flight attendants and dispute，It is MeiLianHang directly alarm，And refused to launch and flight attendants dispute of passengers，The crew even says“If you don't go down，We'll go fly”。visible，Any flight attendants in the dignity of aggressive behavior，Will not get tolerance and understanding，And will therefore pay the price。In fact，Services sold just service，Instead of service personnel dignity，As a client，Is can maintain the rights and interests of oneself，But it must be to respect others including services rights for boundary，Any breakthrough the baseline behavior，Is not so much the embodiment of the awareness of right，It is already from activists into a person。

　　而现实中，在服务中遭遇委屈的还不仅仅是空乘，恰恰是服务业的一个普遍现状，从餐饮、旅游，甚至医疗，类似空乘“被泼水”的遭遇其实都不鲜见。当“顾客是上帝”竟然惯出了侵权的顾客，这不仅背离了服务业的理念，更让人与人之间的关系愈发对立和紧绷，而这恐怕才是“空乘被泼开水”事件最令人担忧之处。

But in reality，In the service encounter injustice still is not only a flight attendant，Is the service of a general current situation，From the food、tourism，Even the medical，Similar flight attendant“Be spilled water”Experience in fact are not rare。when“The customer is god”Unexpectedly used out of the tort of customer，This not only deviates from the concept of service industry，More let the relationship between the people increasingly opposition and tight，But I'm afraid it is“Flight attendant's boiled water”Events in the most worrying。

　　沟通与维权渠道不应堵塞 Communication and rights protection channel should not be blocked

　　王军荣：在我看来，最根本的原因则是航空公司的服务工作做得不好。碰到延误，如果每一次都向乘客解释清楚，是航空公司的原因，则及时地作出赔偿，如此，乘客还有什么理由不信任航空公司？

WangJunRong：In my opinion，The most fundamental reason is airline service isn't doing a good job。Encounter delays，If every time explain to passengers，Is the cause of the airlines，The timely make compensation，so，Passengers and there's no reason distrust airline？

　　乘客将滚烫的开水泼在空姐身上，很罕见，但乘客的权益受损却是常见的，与此相对应的是维权渠道一直狭窄，且航空公司一向表现出傲慢。动不动就要建立什么“黑名单”。航空公司也是服务行业，该拿出诚意来做好服务工作，不要让自己的职工代受过。老是让自己的职工受委屈，却不去反思、改正制度的漏洞，那实在是缺乏人性化。

Passengers will be hot water spilled on a flight attendant body，Very rare，But the rights and interests of the passenger damage is common，And the corresponding channel to manage is always narrow，And airlines have always show pride。Often it is necessary to establish??????“blacklist”。Airlines also service industry，This out of sincerity to do service work，Don't let their employees with generation。Always let his worker be wronged，But not to reflect on、Correction system vulnerability，It is the lack of humanization。

　　zhouqiong：乘客因为飞机误点向空姐泼开水，这事听起来就怪怪的。最近机场和乘客、乘务和乘客发生纷争的例子不少，好像两个冤家狭路相逢了，真有点仇人相见分外眼红的味道。我们不妨撇开这起事件本身，推演一下事件背后隐藏的必然原因。由于缺乏良好的沟通，乘客被机场甩客，乘客维权被航空公司拉入“黑名单”，乘客不满机场服务冲上停机坪，这些事件接二连三地发生，说明乘客和乘务的矛盾已经相当尖锐。要说责任，也应该五五分成；要说原因，应该是沟通不畅惹的祸。

zhouqiong：The passenger plane was delayed because the stewardess over boiling water，It sounds just strange。Recently the airport and passengers、Cabin and passengers conflict many examples，It seems that the two friends the face-to-face，It was kind of an enemy meet particularly the taste of envy。We might as well put aside the event itself，Inference the event the inevitable reason behind。Due to the lack of good communication，Passengers were airport denial of passenger，Passenger rights by the airlines to pull into“blacklist”，Passenger dissatisfaction airport service triumph in the apron，These events occurred suffered，Explain passengers and cabin contradiction is already pretty sharp。Say responsibility，Should also be divided into seven；Reason to say，Should be the communication to blame。

　　天气原因致使飞机晚点，这是不可抗拒的自然原因，乘客当然不会抓住老天不放。机场和乘务人员没有及时通报情况，做好相应的安抚工作，不能不说是航空公司的过失；乘客在不了解实际原因的情况下，把责任都推卸给乘务和机场也是不妥当的，认为自己就是上帝，随意发泄不满甚至动粗，当然更是不对的。如果我们的沟通再充分一点，相互的理解再深入一点，还会发生这些不愉快吗？

The weather causes the plane was delayed，This is an irresistible natural causes，Passengers of course not seize the god not to put。The airport and crew didn't notice situation，Do some comfort work，Have to say the airline's fault；Passengers in the don't know the actual reasons，The responsibility to shirk cabin and the airport is also not proper，Think he is god，Freely vent dissatisfaction and even moving coarse，Of course is wrong。If our communication and fully a little，Mutual understanding and a little further，Also has this unpleasant？