这批游客的游览目的地是张家界，事件发生时，旅行团刚刚集合。“他们一来就气势汹汹，领头的人说"到了张家界要好好整整这些导游"，还说让其他"兄弟们"24小时看紧我。”许英说，自己和游客素昧平生。

This batch of tourists visit the destination is zhangjiajie，Event occurs，Road just set。“They would extremely aggressive，Leader said"To zhangjiajie to take all these guide"，Also said that let the other"brothers"24 hours just look at me。”XuYing said，His and visitors have never met before。

　　事件发生后，16日、17日，许英丈夫彭长武两次带上司法鉴定报告、游客名单、旅游合同等材料前往湖南省旅游局，也曾与单位领导屡次前往调查处理此事的长沙五里牌派出所，未得到正面答复；带头打人的游客雷学文，事件发生后曾口头答应协商处理，此后手机却一直关机，已不知去向。

After the incident，16、17，XuYing husband PengChangWu two take the judicial appraisal report、Tourists list、Tourism materials such as contract to hunan tourism bureau，Also once with the unit leadership frequently to the investigation and handling of the changsha five brand police station，Have not been positive reply；Lead the tourists at a LeiXueWen，After the incident had oral promise consultation treatment，Since then mobile phone has been shut down，Already vanish into thin air。

　　近年来，我国旅游市场发展迅速，然而，由于旅游行业低价竞争严重，导游生存环境无保障，游客对导游不信任，导游被打、被辱骂等事件不断发生。“现有市场的不良竞争，引起游客诸多抵触情绪，却让第一线的导游承担了责任和风险。”湖南省中国国际旅行社总经理助理宋晟说。

In recent years，With the rapid development of the market of travel of our country，however，Due to the low price competition tourism industry seriously，Guide the living environment without security，Visitors to the tour guide distrust，A tour guide、Reproaches events such as happened constantly。“The existing market bad competition，Cause visitors many outlaw motion，But let the first line guide bear the responsibility and risk。”Hunan Chinese international travel agency assistant to the general manager SongSheng said。

　没底薪，没五险一金导游大多处于“游离”状态 No base salary，No 5 insurances gold guide is mostly“free”state

　　在许英事件的追踪过程中，记者曾几次联系有关部门，均未得到明确答复。记者致电湖南省旅游局质量监督所相关负责人时，问及许英被殴事件，对方一开始表示全然不知，之后记者提及许英曾两次向其部门递交材料，负责人才改变口径说“我们也没法处理，我们是质量监督，不是治安投诉”。

In XuYing events in the tracking process，Times reporter contact with relevant departments，Have not been a definite reply。Reporters call the hunan tourism bureau of quality supervision, the relevant person in charge of the when，Asked about XuYing be ou event，The other party first said total ignorance，After reporter mentioned XuYing twice the department to submit materials，Responsible for personnel change diameter said“We also can't deal with，We are quality supervision，Not security complaints”。

　　据介绍，目前国内导游生存状况大多艰难，许多人和许英一样，没有底薪，公司也不为他们购买五险一金，不少导游处于 “游离”状态，没和旅行社签订劳动合同，却要面对游客的抱怨指责甚至辱骂殴打。

According to introducing，At present domestic tour guide most difficult living conditions，Many people like XuYing，No base salary，The company also not for they buy five risk a gold，Many guide in “free”state，No and travel agencies to sign labor contract，But in the face of the tourists complain that the accused to insult and even。

延伸阅读

readings

    视频：甬金高速铁块飞来 女导游被击重伤     video：Yong gold fly high iron female guide be hit serious injury

   日媒揭中国游客被宰黑幕 黑导游大都是中国人 Day medium jie Chinese tourists was kill shady black guide are mostly Chinese

    日本NHK电视台于8月21日晚间播出了一个专题节目，曝光中国游客在日本遭到诈骗的种种黑幕，节目中指出，接待中国旅游团的导游多是无证"黑导"，部分免税店与导游、地接社勾结宰客，种种现象，让人触目惊心…[详细]

    Japan's NHK television on August 21 night has broadcast a feature program，Exposure Chinese tourists in Japan of the fraud of shady，Show that，To Chinese the tour guide is no card"Black guide"，Part of the duty free shop and guide、DeJieShe collusion swindle money out of customers，Various phenomena，Let a person deceived…[detailed]