收费不统一、费用高昂，航空公司机票退票改签规定引“霸王条款”质疑 Charges not unified、High cost，Airlines ticket refund endorse regulations lead“Overlord clause”question

　　日前，一则《东航收取高达80%退票费遭起诉》的报道将航空公司历来被诟病的高收费问题再度推上舆论焦点。记者甚至在论坛中看见，有网友发帖称，“买了一张八折的机票，想要改签航班，就要额外再支付50%的改签，实际支付的票款竟然是全价机票的1.2倍。”

a，a《China Eastern airlines charge as high as 80% fares liable to legal proceedings》Report is to airlines has been the problem for high prices pushed again focus of public opinion。Reporters saw even in the BBS，Netizens Posting said，“Bought a eighty percent of the tickets，Want to upgrade the flight，Will additional to pay 50% of the upgrade，The actual payment of the full price ticket fare unexpectedly is 1.2 times。”

　　对此，新快报记者对南方航空、东方航空、海南航空、中国国航、深圳航空和春秋航空进行了一番调查，发现这些航企的退票费最高可达50%。总体而言，机票折扣越低退票费用就越高。据专家分析，这主要是航空公司为了约束旅客，阻止退票，对其造成损失。据悉，除了高企的退票改签费外、行李超重收费、机票燃油附加费等等都是航企收取的不合理费用。然而，国家除政策性的引导外，并未对其作出统一规定。有专家称，未来航企退票等费用应该形成统一标准。

this，New express reporters China southern airlines、Eastern airlines、Hainan airlines、Air China、Shenzhen airlines and in the spring and autumn airlines had a survey，Found these traffic enterprises of fares highest can amount to 50%。In general，The lower discount ticket refund cost is higher。According to expert analysis，This is mainly airline passengers to constraint，Stop refund，The loss。It is reported，In addition to high refund upgrade fee outside、Excess baggage charges、Ticket fuel surcharge and so on are all air to collect the unreasonable expenses。however，In addition to national policy guidance outside，Did not give him a unified regulation。Some experts say，The future traffic enterprises and other fees refunded should the formation of a unified standard。

　4折以上最高收50%费用 4 discount charge 50% more than the highest cost

　　记者近日致电上述几大航空公司了解到，目前它们的规定中，对于4折以上的机票，各家都有不同的退改签规定。而4折以下的机票，退改签则都是只退还旅客机场建设费和燃油附加费（下称“税费”）。

Recently, reporters call the above several big airlines to know，The provisions of the present them in，For more than 4 discount ticket，Each has a different back endorse provisions。And four fold the ticket，Endorse back, only returned to the passenger airport construction fee and fuel surcharge（said“taxes”）。

　　根据新快报记者不完全统计，上述各家航空公司中，退票费用最高可达订舱公布运价的50%（退票费为订舱公布运价×退票费比例，以下统称退票费用）。对于8折以上的机票，起飞前退改签从南航的收取5%费用到国航起飞前2小时收取的20%不等。而在4折到7折的区间，南航的退票费最高，经济舱位4.5折-5.5折机票，起飞前后退票费用达50%；国航和春秋航空4.5折—7折的机票，起飞前2小时退票费用最低20%，起飞后则收取高达40%的费用；海航的5折-4折经济舱，起飞前退票费用达30%，起飞后40%；深航对经济舱位4.5折-7折的时间做出了严格的规定，起飞前2小时前退票费达30%，起飞前2小时内和起飞后退票费则高达40%。

According to the new express reporter incomplete statistics，The houses in the airline，Cancellation fee highest can amount to booking released rate of 50%（Fares for booking released rate × fares proportion，Hereinafter referred to as cancellation fee）。For more than 8 fold the ticket，Before departure from China southern endorse back, collecting 5% of administrative fee for expenses to Air China two hours before departure time charge 20% of inequality。And in 4 fold to 7 fold the interval，China southern's highest fares，Economy class 4.5 fold - 5.5 discount air tickets，Before and after take-off refund cost up to 50%；Air China and in the spring and autumn airlines 4.5 fold - 7 fold ticket，Two hours before departure time refund 20% minimum cost，After take-off will charge as much as 40% of the costs；Fortune 5 fold - 4 fold economy class，Refunding before departure cost up to 30%，After take-off 40%；Deep navigation for economy class 4.5 fold - 7 fold time made strict rules，Two hours before departure time ago fares 30%，Two hours before departure time in and after take-off fares is as high as 40%。

　　不过，以上比价中，东航的经济舱4折以下特价机票不包含在内，其起飞前后退票费用均达80%。

but，Above the parity，China's economy class 4 fold the following special offer tickets are not included，Before and after the take-off refund costs are up to 80%。

　　头等、公务舱最多收10% First class、Most business class charge 10%

　　中投顾问交通行业研究员申正远指出，国内退票费用比例从30%左右，到东航的80%不等，属于退票费用高企的状态。不同航企都有不一样的退票费用比例，一般而言，折扣越低、票价越低的机票，退票费用比例越高。

An advisor traffic industry researcher pointed out that far tenth hour，Domestic cancellation fee rate from 30%，To 80% of cea inequality，Belong to the cancellation of the high cost of the state of qi。Different navigation enterprises have different refund expense proportion，Generally speaking，The lower discount、The lower the fare ticket，The higher the refund expense proportion。

　　而中国民航协会专家綦琦则认为：“目前各家航空公司规定的退改签机票所收取的费用并不高，甚至还要再高点才合理。”綦琦认为，退票费用的规定是航空公司的一种销售策略，是为了弥补运营的成本。

China civil aviation association QiQi experts, think：“Nowadays different seismic airlines ticket out of provisions endorse the fees is not high，Even high again to reasonable。”QiQi think，Refund charge policy is a kind of airlines sales strategy，In order to make up for the cost of operation。

　　不过，记者也发现，各大航空公司对于头等舱和公务舱的退改签有所优待。其中，南航对于头等和公务舱规定是，全价票情况下，起飞前退改签免费，起飞后退改签收取10%的费用；若是折扣票，起飞前收取5%的费用，起飞后收取10%的费用。

but，Reporter also found that，Major airlines for first-class stateroom cabin and official cabin out to endorse discount。the，China southern airlines for first class and business class rules are，Full fare cases，Before departure endorse back free，Take off back endorsed to charge 10% of the costs；If a，5% of the cost of the charge before departure，After take-off charged 10% of the cost。

　　东航对于头等舱和商务舱的全价票规定近日甚至有所提高，据其规定，7月20日之前购买的机票，退改签免费；而在这之后购买的机票，起飞前退改签免费，起飞后则收取10%的费用。

China Eastern airlines for the first class and business class full-fare regulation has even improved，According to the provisions，Before 20 July to buy ticket，Endorse back free；And after that to buy ticket，Before departure endorse back free，After take-off will charge 10% of the costs。

　　其他航空公司对于头等舱和公务舱的退票费用规定不一，但整体来看，收取的退票费用最高也只是收取10%。

Other airlines for first-class stateroom cabin and official cabin returned cost provisions differ，But the whole，Charge returned the highest cost only charge 10%。

　　以高费用约束退票遭非议 By the high cost constraint refund by criticism

　　綦琦告诉记者，旅客通常在退改签的时候，造成了航班的座位虚耗，旅客的违约由航空公司来承担。因此，航空公司的退改签费用规定是为了约束旅客，尽量阻止退票。

QiQi told reporters，Passengers in the back when usually endorse，Caused the flight seat of view，Passenger's breach of contract by the airline to take。therefore，The airline's retreat upgrade cost regulation for constraint passenger，Try to prevent refund。

　　但在本文开头提及的东航诉讼案中似乎并非如此。据媒体报道，庭审中，东航与原告针对“退票是否会对航空公司造成损失”这一焦点问题展开了激烈的辩论。从东航提供的财务报表上看，当时航班上座率为九成也是亏损的，亏损额是3700多元。然而，原告王劲松对此进行了反驳，他说，“如果上座率不足一半，会有亏损还能理解的话，那么按他们自称的九成上座率还是亏损就无法理解了，只能认为亏损是一种常态，和旅客退不退票已经没有关系了。”

But in this paper beginning mentioned China Eastern airlines in the lawsuit seems to is not so。According to media reports，hearing，China Eastern airlines and for the plaintiff“Cancellation will causes losses to airlines”The focal point question launched a heated debate。From the China Eastern airlines provide financial statements to watch，At that time the flight attendance is ninety percent and the loss，Loss is 3700 yuan。however，The plaintiff wang jinsong carries out a rebuttal，He said，“If less than half attendance，There will be a loss can also understand，So according to who they say they are ninety percent attendance or loss cannot understand，Can only think loss is a normal，And passenger back not refund have no relationship。”

　　而后法院判定，该案中东航按80%收取退票费，显然过高，酌情调整至了票价的20%。

And then the court decision，In the case of cancellation fee charged by 80% east airways，Obviously high，As appropriate adjustment to the ticket prices 20%。

　　实际上，中消协2006年调查也显示，27%的消费者认为退票手续费收取比例过高，明显“不合理”。2010年，中消协公布的当年第一季度的投诉情况也显示，航空投诉增长183.3%，退票手续费居高不下让消费者满腹牢骚。

In fact，In 2006 annual survey showed，27% of consumers think cancellation charge collection high proportion，obvious“unreasonable”。In 2010,，Announced the first quarter of the year when the annual complaint case also shows，Aviation complaints increase of 183.3%，Cancellation charge high let consumer grumble。

　退改费用应有统一标准 Back to cost should be unified

　　按照行业规定和惯例，购票人有提前退票解除合同的权利，出票人也有收取退票费的权利，但应该以不损害另一方的利益为前提。申正远认为，高企的退票费用反映我国航企收费混乱，并未形成统一的标准的情况。

According to industry standards and practices，Purchase tickets have the right to terminate the contract in advance refund，The issuer has the right to charge fares，But should not to damage the interests of the other party as the premise。Far tenth hour that，High cancellation fee reflect my Air China enterprises charge confusion，Did not the formation of a unified standards。

　　而航空公司的退票规定显然也难逃“霸王条款”的质疑。据悉，《反垄断法》对于电力、电信、航空等领域的垄断行为给予了“豁免”，助长了这些行业的霸气。

But the airline's cancellation provisions are not obviously“Overlord clause”questions。It is reported，《Antitrust law》For electric power、telecom、Aviation and other areas of monopoly behavior gave“exemption”，Encourage the industry's ambition。

　　一位专家告诉记者，退票费用不合理现象，主要表现出消费者和航空公司之间的不对等现状，后者处于强势地位，侵害了消费者的合法合理权益。

An expert told reporters，Cancellation fee unreasonable phenomenon，Main show consumers and aviation company between the unequal status，The latter is in a powerful position，The infringement of the consumers' legal rights and reasonable。

　　申正远分析认为，高额退票费用主要是防止代理商囤积体票价，以减少退票次数。但退票费用更多应是补偿性质，而非惩罚性质的，退票费用应该降低。

Tenth hour that far analysis，High cancellation fee mainly to prevent agent hoarding body fare，In order to reduce the number of refund。But cancellation fee more should be compensated properties，Instead of punitive qualitative，Cancellation fee should be reduced。

　　链接 link

　　东航收取高达80%退票费遭起诉 China Eastern airlines charge as high as 80% fares liable to legal proceedings

　　北京旅客王劲松在退一张折扣机票时，被东航以造成损失为由收取高达80%的退票费。王劲松认为，自己提前多日退票，且航班在起飞前以全价售票，最终显示机票售罄，退票行为没有给航空公司造成损失，退票费畸高。为此，身为律师的王劲松将东航告上法庭。最终，上海浦东新区法院作出判决，东航收取的退票费是购票款的80%，显然过高，损害了原告的利益，法院将退票费用酌情调整至票价的20%。近日，王劲松专程前往上海，从法官手中领到了退回的306元票款。

Beijing passenger wang jinsong in the back when a discount tickets，Is China Eastern airlines to cause loss for charge as much as 80% of fares。Wang jinsong think，His early days refund，And before departure flights to full price ticket，Final display tickets sold out，Refund behavior did not give airlines causes a loss，Excessively high fares。therefore，As a lawyer, wang jinsong will China Eastern airlines to court。finally，Pudong new area of Shanghai court to make a decision，China Eastern airlines charge of fares 购票款 is 80%，Obviously high，The damage the interests of the plaintiff，The court will refund fee as appropriate adjustment to ticket prices 20%。recently，Wang jinsong came to Shanghai，From the judge hand to the return of 306 yuan fare。

　　维权律师邱宝昌认为，权利和义务是对等的，航空公司对旅客的退票违约行为要求扣款，就应该同时要求他们自己在航班延误等出现违约情况时作出补偿。因为不可抗力，航班延误不理赔是可以的，但是如果因为航班调配、飞机维修保养等人为因素导致的延误就应该承担补偿责任，而不是现在这样延误几个小时也无人理睬。其实旅客也可能会遇到不可抗力，这种情况下退票，是否可以不收取退票费。（据《京华时报》）

Rights lawyer QiuBaoChang think，Rights and obligations is quits，Airline passengers refund default behavior for deduction，You should also ask them in their flight delays defaults and situations to make compensation。Because force majeure，The flight delay no claims is possible，But if because flight deployment、Aircraft maintenance of human factors caused delay should bear compensation liability，But not now so was delayed several hours are not ignore。In fact the passenger may also will meet the force majeure，This case cancellation，If you can not collect fares。（According to《Jinghua times》）

　　国内部分航空公司机票退改费用一览 Domestic partial airlines ticket back change in cost

　　航空公司 舱位 折扣 时间/退改签费用

Airlines discount on shipping space time/back upgrade cost

　　南方航空 公务舱/头等舱 全价 起飞前免费，起飞后 10%

China southern airlines business class/first class complete free before departure，After take-off 10%

　　公务舱/头等舱 折扣票 起飞前 5% ，起飞后5%

Business class/first class discount 5% before departure ，After take-off 5%

　　经济舱 8 折以上 起飞前 5% ，起飞后10%

Economy class 8 fold the above 5% before departure ，After take-off 10%

　　经济舱 6-7.5折 起飞前起飞后均 20%

Economy class 6-7.5 fold before take-off after take-off are 20%

　　经济舱 4.5-5.5 折 起飞前后 50%

Economy class 4.5-5.5 fold before and after take off 50%

　　经济舱 4 折以下 只退还机建燃油费

Economy class 4 fold the following only return machine built fuel surcharge

　　海南航空 公务舱/头等舱 全价 起飞前免费，起飞后 10%

Hainan airlines business class/first class complete free before departure，After take-off 10%

　　经济舱 8 折以上 起飞前 5% ，起飞后10%

Economy class 8 fold the above 5% before departure ，After take-off 10%

　　经济舱 7.5-5.5 折 起飞前 10% ，起飞后均20%

Economy class 7.5-5.5 fold the top 10% off ，After take-off are 20%

　　经济舱 5-4折 起飞前 30% ，起飞后 40%

Economy class 5-4 discount 30% before departure ，After take-off 40%

　　经济舱 4 折以下 只退还机建燃油费

Economy class 4 fold the following only return machine built fuel surcharge

　　中国国航 公务/头等/经济 全价 起飞前 2H 免费，2H 内和起飞后改签 5% ，退票 10%

Air China business/first class/economic full price before take-off 2 h free，2 h in and after take-off endorsed to 5% ，Refund 10%

　　经济舱 7.5-9折 起飞前 2H 改签免费，退票10%，2H 内改 10% ，退 20%

Economy class 7.5 - discount off 2 h before endorse free，Refund 10%，2 h change within 10% ，Back 20%

　　经济舱 4.5-7折 起飞前 2H 改签 20% ，退票 30% ，起飞后改30% ，退40%

Economy class 4.5-7 fold 2 h before departure endorse 20% ，Refund 30% ，After take-off to 30% ，Back 40%

　　经济舱 4折以下 只退还机建燃油费

Economy class 4 fold the following only return machine built fuel surcharge

　　东方航空 公务舱/头等舱 全价 7月20日以前免费，以后起飞前免费，起飞后 10%

Eastern airlines business class/first full price before July 20 free，After free before departure，After take-off 10%

　　经济舱 全价 起飞前退改 5% ，起飞后退改 10%

Economy class full price before take-off back to 5% ，Take off back to 10%

　　经济舱 8-9折 起飞前退 5% ，起飞后 10%

Economy class 8 - discount off back 5% before ，After take-off 10%

　　经济舱 6.5-7.5 折 起飞前退 20% ，起飞后30%

Economy class 6.5-7.5 fold back 20% before departure ，After take-off 30%

　　经济舱 4 折-5.5折 起飞前退 40% ，起飞后50%

Economy class 4 fold, 5.5 fold back 40% before departure ，After take-off 50%

　　经济舱 4 折 起飞前后退票均 50%

Economy class 4 fold before and after take-off are 50% refund

　　经济舱 特价机票 起飞前后退票均 80%

Economy class ticket refunded on sale before and after take-off is 80%

　　经济舱 特价联程 不能退改签，只退还机建燃油费

Economy class special connecting can't endorse back，Just returned to the machine built fuel surcharge

　　深圳航空 公务/头等/经济 全价 起飞2H 前退改免费，起飞前 2H 内和起飞后改 5% ，起飞后退 10%

Shenzhen aviation official/first class/economic complete departure before 2 h back to free，2 h before departure in and after take-off to 5% ，Take off back 10%

　　经济舱 7.5-9折 起飞2H 之前改免费，退 10% ，起飞前 2H 内和起飞后改 10% ，退20%

Economy class 7.5 - discount off before 2 h to free，Back 10% ，2 h before departure in and after take-off to 10% ，Back 20%

　　经济舱 4.5-7折 起飞2H 之前改 20% ，退 30% ，起飞前2H 内起飞后改 30% ，退 40%

Economy class 4.5-7 fold off before 2 h to 20% ，Back 30% ，Before departure in 2 h after take-off to 30% ，Back 40%

　　春秋航空 经济舱 7 折以上 起飞前 24H 退 5% ，改免费（补差价）

In the spring and autumn airlines economy class 7 fold above 24 h before departure refund 5% ，Change free（The difference）

　　起飞前 2H-24H 退 10% ，改 5% （补差价）

Before departure 2 h - 24 h back 10% ，Change 5% （The difference）

　　起飞前 2H 以内，退 20% ，改 10% （补差价）

Before departure within 2 h，Back 20% ，Change 10% （The difference）

　　起飞后退 50% ，改30%（补差价）

Take off back 50% ，Change 30%（The difference）

　　经济舱 4-7折 起飞前 24H 退 10% ，改5% （补差价）

Economy class 4-7 fold 24 h before departure refund 10% ，Change 5% （The difference）

　　起飞前 2H-24H 退 20% ，改 10% （补差价）

Before departure 2 h - 24 h back 20% ，Change 10% （The difference）

　　起飞前 2H 以内，退 30% ，改 10% （补差价）

Before departure within 2 h，Back 30% ，Change 10% （The difference）

　　起飞后不能退改签

After take-off can't endorse back

　　经济舱 4 折以下 只退还机建燃油费

Economy class 4 fold the following only return machine built fuel surcharge

　　注：退票费指航空公司订舱公布运价乘以规定费率。补差价指机票改签时，需补交改签航班与原来航班的票面差价，多不退少要补。

note：Fares refers to the airline booking released rate multiplied by the administered rate。The difference refers to the ticket endorsed，Pay to endorse flights and the original flight coupon spread，Many not refund less to fill。