信件内容经南国都市报8月27日独家刊发后，引起海口市政府高度重视。8月30日，海口市委副书记、市长冀文林作出重要批示，责成有关单位对反映的情况是否属实展开调查，秀英港码头要把提出的建议吸纳到管理制度中，予以改进。

The letters content austral metropolis daily on August 27, after sole publish,Cause haikou city government attaches great importance to.On August 30,,Deputy secretary of municipal party committee of haikou/The mayor JiWenLin made important instructions,Instruct the relevant units to the reflection investigating whether this is true,Port 3:00 to absorb Suggestions to the management system,To improve.

　　9月1日，秀英港码头分管客运业务的吴副经理带领相关工作人员，就对李先生一家当日乘轮渡时造成诸多不便之处专程登门致歉，对提出的几点建议表示衷心感谢，对提出的问题表示予以整改。

On September 1,,Charge 3:00 port passenger transport business WuFu manager led related working personnel,To Mr. Lee a day when by ferry caused much inconvenience keeps all apologize,To put forward Suggestions to express my heartfelt thanks,For questions said to rectification.

　　据吴副经理介绍，8月19日，李先生带着70多岁的母亲和3个小孩子，到秀英码头坐船过海。排队期间，工作人员验票时与李先生发生争执，并用脏话侮辱旅客。此事件经本报以信件方式刊发后，当日引起公司高层领导高度关注。8月27日当天，公司立即召开客运服务部工作人员调查会议，通过调看监控录像查明，当天值班主任未按公司规章制度作业，工作人员态度恶劣。目前，已对当事人进行了通报批评、教育，接下来将按照公司有关制度进行严肃处理。

According to WuFu manager is introduced,On August 19,Mr. Lee with a more than 70 - year - old mother and three children,The sea by ship 3:00 wharf.During the queue,Staff check-in with Mr. Lee dispute,Using bad language insult passenger.This event by the way with letters after publish,Caused by the senior leadership high attention.On August 27,,The company an immediate meeting of the passenger service staff survey conference,Through the adjustable see surveillance video find out,The officer on duty day not according to the company rules and regulations system operation,Staff bad attitude.At present,Already on the parties are criticized/education,The company in accordance with the relevant system to serious processing.

　　为了给旅客一个交代，9月1日下午，秀英港码头分管客运业务的吴副经理带领相关工作人员，登门对李先生一家道歉。“我是不想你们来的，没想到你们会这么诚恳，更没想到会这么重视我提出的建议。”李先生说。双方还就如何提高窗口服务质量进行了交流。吴副经理表示，8月27日，公司已经对涉事工作人员进行了批评教育，并会严格按照公司有关制度进行严肃处理。秀英港非常感谢李先生提出的意见，公司也以此事为契机，正在开展工作流程、服务质量专项整治工作。

In order to give the passenger a replacement,On September 1, afternoon,Charge 3:00 port passenger transport business WuFu manager led related working personnel,For Mr. Li a house to apologize."I do not want you to come,Didn't expect you to be so sincere,More didn't expect it would be so pay attention to my Suggestions."Mr. Li said.The two sides also on how to improve the quality of service has carried on the exchange window.WuFu manager said,August 27,,The company has staff to wade things the criticism education,And will be in strict accordance with relevant system to serious processing.Thank you very much Mr. Li 3:00 port puts forward opinions,The company also with it as an opportunity,Are to begin the work process/Service quality special treatment.

　　听说遭自己投诉的工作人员将被处理时，李先生显得有些于心不忍。“简单地批评一下就行了，当天我也有不对的地方，但共同目的是为了让服务质量提上去，工作流程更加人性化，这比什么都强。”李先生说，作为服务窗口，应当多为旅客着想，换位思考，这样才能共同打造“海南国际旅游岛”，让旅客产生“爱岛念岛再来岛”之心。

Heard that was his complaints staff will be processing,Mr. Li is some feel sorry."Simply criticism once line,The day I also have a wrong place,But a common purpose is to make the quality of service lift up,Work flow more humanized,This ratio what all strong."Mr. Li said,As a service window,Should be more for passenger shoes,Transposition thinking,In order to build"International tourism in hainan island",Let passengers feel"Love island read island to island again"heart.

　　9月2日中午，记者来到秀英港码头回访。在大厅里，来往旅客很多，有专人巡查，排队现场秩序井然。在入口处一侧，有一个专门的通道。工作人员表示，这个通道早就有了，以前旅客较多的时候才会开通，不过，现在只要是老人、小孩和特殊人群，都会给予优先照顾

On September 2, at noon,The reporter comes to 3:00 port pays a return visit.In the hall,With many passengers,A specialist patrol,Line up the scene in an orderly manner.On one side at the entrance,There is a special channel.Staff said,This channel has always been there,Before more passengers to be opened,but,Now, as long as it is the old man/Children and special groups,Will give priority to take care of