据北京市质监局相关负责人介绍，北京市今年和颐和园一同成为全国旅游标准化第二批试点单位的，还有首旅建国、中旅总社、海航旅业和八达岭特区。这也是北京市继延庆县、国旅总社、中青旅、十三陵特区、天坛公园5家单位首批入选全国旅游标准化试点后，新增加的又一批旅游标准化示范点。旅游标准化建设，可以有效提高旅游产品和服务质量，规范旅游市场秩序，提升旅游产业的国际竞争力。

According to the Beijing pledges inspect bureau relevant controller introduces,Beijing this year and the Summer Palace with tourism standardization become the second batch of pilot unit,Beijing capital tourism and the founding of the/Travel principal office/Can get to the hna's travel and badaling zone.This is the Beijing yanqing county/CITS principal office/Cyts Tours/Ming tombs zone/The temple of heaven park five units in the first batch of national tourism standardization after the pilot,New increased and a batch of tourism standardization of new skills.Tourism standardization construction,Can effectively improve the tourism product and service quality,Regulate the tourist market order,Improve the international competitiveness of the tourism industry.

　　颐和园管理处管理部主任白首同告诉记者，作为全国首批5A风景区、世界文化遗产和全国文明单位，颐和园有一整套的管理规范和管理制度，形成了《颐和园管理制度汇编》、《职工培训教材》等制度和文件，这些良好的基础，将为颐和园建设自己的标准体系打下良好的基础，也是颐和园建设自己标准体系的依据。

The Summer Palace administration department director with hoary head told reporters,As the first one of the 5 a scenic spot/The world cultural heritage and the national civilized unit,The Summer Palace is a set of standardized management and management system,formed[The Summer Palace management system assembly]/[Staff training materials]System and files,These good foundation,For the Summer Palace construction own standard system lay a good foundation,The Summer Palace is the basis of the construction of their standard system.

　　据悉，目前，颐和园管理处已经专门成立了相应的领导小组，来推进标准化工作，并召开了标准化动员及启动大会，邀请相关专家进行培训，启动标准体系的编制。“虽然我们以前有自己的管理规范和操作手册，但实施标准化管理之后，将会让管理更加规范，也是一种新的模式与思路。”白首同透露，标准化管理将会提升颐和园的服务质量，统一现在的很多岗位要求。比如，颐和园目前有25座对游客开放的厕所，但厕所的4个管理单位各有特点，在管理效果上略有差异，今后将会按照一个标准制定，最终使综合管理“横到边，纵到底”。

It is reported,At present,The Summer Palace administration has specially set up a corresponding leading group,To promote standardization work,And held a mobilization meeting standardization and start,Invite relevant experts training,Start the preparation of standard system."Although we used to have their own management standard and operation manual,But after the implementation of standardized management,Will make the management more standard,Is also a kind of new pattern and train of thought."Hoary head with revealed,Standardization management will improve the service quality of the Summer Palace,United now a lot of post requirements.For example,The Summer Palace there are 25 seat open to visitors toilet,But the toilet four management unit have different features,In the management effect vary slightly,The future will be formulated according to a standard,Finally make comprehensive management"Cross to the edge,Longitudinal exactly".

　　颐和园管理处党委副书记王立新表示，颐和园之所以要开展标准化工作，从认识层面讲，促进颐和园规范化管理服务水平、提升核心竞争力、打造服务品牌，标准化工作的融入起到重要的助推作用。技术层面看，颐和园有着良好的基础和规范，有着属于自己的服务标准操作准则。

The Summer Palace management deputy secretary of party committee WangLiXin said,The Summer Palace is to carry out standardization work,From understanding level speak,Promote the Summer Palace standardization management service level/To promote their core competitiveness/Make service brand,Standardization work plays an important role in boosting.Technical level to see,The Summer Palace is a good foundation and specification,Have their own service standard operating standards.

　　目前需要做的是把零散的规范和标准重新梳理、整合、增补，最终形成统一的标准体系，包括文物保护、古树保护、湖面游船服务、保洁等多个方面的规范。如厕所一天清洁几次，售票员如何微笑、草坪修剪多少厘米，售票员、讲解员等一线岗位以及节假日等重要时间段怎样加强服务管理。这份《颐和园旅游标准化体系》预计超过45万字，有望明年底完成编制并启用。

Now needs to do is the scattered codes and standards to comb/integration/supplemented,Finally the formation of a unified standard system,Including the protection of cultural relics/Trees protection/Lake cruise service/Cleaning, and other aspects of the standard.Such as toilet clean a few times a day,The conductor how to smile/Lawn trim how many centimeters,The conductor/Commentator waiting for a line position and holidays and other important time how to strengthen the service management.this[The Summer Palace tourism standardization system]Is expected to exceed 450000 words,Is expected to be finished by the end of next year to make and enable.