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景区宰客成常态 政府监管部门难辞其咎(图)--亲稳网络舆情监测室
2012-10-04

  图为执法人员敦促“双龙渔村”餐馆工作人员调整海鲜品名牌。10月1日,广西北海市旅游局联合工商、公安、质监等执法部门,对该市海鲜大排档进行抽查时发现多起欺客、宰客违法违规现象。北海市旅游局局长许华本表示,将对这些欺客、宰客的违法经营现象从重处罚。(中新网北海10月1日电 翟李强) The law enforcement officials urged"Shuanglong fishing village"Restaurant staff adjustment seafood product brand.On October 1,,Guangxi BeiHaiShi tourism commerce jointly/Public security/Quality supervision and law enforcement,The city's seafood booth to spot check found when the QiKe/Rip off illegal phenomenon.BeiHaiShi tourism bureau XuHua this said,These QiKe/Rip off illegal business shall be given heavier punishment phenomenon.(Beijing on October 1, the north sea Debugging li qiang)

  新华网北京10月3日电(记者黄冠)在这个“史上最长黄金周”,各地纷纷摩拳擦掌,以期拉动“假日经济”再上新台阶。然而,一名游客到连云港连岛旅游竟遭遇165元一份“天价炒面”。这一消息再度刺痛公众的神经:“假日经济”岂能靠“宰客经济”拉动?

Xinhuanet Beijing on October 3,(Reporter crested)In this"The longest history of golden week",In all fight,So as to pull"Holiday economy"To go into another new step.however,A tourist to lianyungang even island tourism unexpectedly encounter 165 yuan a"Day price chow mein".The news again sting nerve of the public:"Holiday economy"By can"Rip off economic"pull?

  景区餐馆价格高,是国内旅游业中较为普遍存在的现象。尤其每逢长假旅游高峰时段。景区内,从矿泉水到冰淇淋,从中餐到西餐,价格更要打着滚上涨。“价格欺诈”“搭车涨价”现象时有发生。

Scenic spot restaurant prices high,Is the domestic tourism is a common phenomenon.Especially at long holiday travel peak period.scenic,From mineral water to ice cream,From Chinese food to western food,The price to rise more a roll."Price fraud""Lift prices"Is often happened.

  景区存在“宰客”现象,有悖商业诚信。默许或纵容不良商家为游客提供质价不符的旅游产品、“开门迎客、关门宰人”等现象存在,不仅严重侵犯了消费者的合法权益,而且严重阻碍我国旅游业的可持续发展。旅游业要健康、可持续发展,不仅需要旅游景区的硬件建设跟得上,更需要吃、住、行、游、购、娱等软件规范跟得上。

Scenic area exists"Rip off"phenomenon,Against commercial credit.Acquiescence or indulge undesirable businessman offers visitors mass price discrepancy of tourism products/"Open the door to welcome/Closed kill person"Etc. Phenomenon exists,Not only a serious violation of the consumers' legal rights and interests,But also seriously hinder the sustainable development of China's tourism industry.Tourism to health/Sustainable development,Not only need the hardware construction of the scenic spot up with,More need to eat/live/line/swim/purchase/Entertainment software such as standard up with.

  治理景区“宰客”现象,不能沿用“民不告、官不究”的旧模式。旅客外出旅游多抱休闲心态,即便遭遇“宰客”现象,往往只当吃到了“老鼠屎”自认倒霉,少有与不良商家纠缠到底的,更没有精力通过消费者协会维权。同时,“宰客”的不良商家从不向旅客提供有效消费凭证,使旅客的维权行动遇到重重障碍,往往不了了之。

Governance scenic spot"Rip off"phenomenon,Cannot continue to use"People don't tell/Officer let bygones be bygones"Old patterns of.Passengers traveling many embrace leisure attitude,Even if encounter"Rip off"phenomenon,Often ought to eat"Rat excrement"From recognize unlucky,Rare and undesirable businessman pester the end,More no energy through the consumers' association rights.At the same time,"Rip off"The undesirable businessman never to passenger provide effective consumer vouchers,Make passenger rights action to meet with numerous obstacles,Tend to disappear.

  治理景区“宰客”现象,必须由景区管理者和政府有关部门制定规则,提前介入。在一些旅游城市和景区,“宰客”现象存在已久。究其原因,相关监管、执法部门也难辞其咎。“宰客”的不良商家,能把摊位合理合法地摆进景区,必然要得到景区的管理者、工商、税务、卫生、消协、物价等部门的许可,并接受监管。为了防止景区“宰客”现象发生,景区管理者和政府有关部门有责任和义务制定相应的处罚办法,并为游客举报提供便捷服务。

Governance scenic spot"Rip off"phenomenon,Must the scenic area management and relevant government departments to formulate rules,Prior intervention.In some tourist cities and scenic spots,"Rip off"Phenomenon existed for a long time.Investigate its reason,Relevant supervision/Law enforcement agencies also corrupting vibrant traditions."Rip off"Of undesirable businessman,The booth reasonable legally pendulum into scenic spot,Must get the manager/commerce/tax/health/Disappear assist/Price departments permission,And accept supervision.In order to prevent the"Rip off"phenomenon,Scenic area management and relevant government departments have the responsibility and obligation to formulate relevant punishment measures,For tourists and report to provide convenient services.

  景区存在“宰客”现象,说到底是我国的旅游业发展水平还不够高。去年12月,我国发布了《中国旅游业“十二五”发展规划纲要》。然而,当前我国旅游市场秩序依然不够规范,发展方式和运行方式比较粗放。到“十二五”期末,我国旅游业要初步建设成为国民经济的战略性支柱产业和人民群众更加满意的现代服务业,要为旅游强国奠定更加坚实的基础,就必须不断完善旅游服务体系,加强行业自律和诚信建设,提高旅游服务质量。

Scenic area exists"Rip off"phenomenon,In the final analysis is our country tourism development level is not high.Last December,China issued a[China's tourism"1025"Development plan outline].however,The current our country tourism market order still is not standard,Development mode and operation mode is extensive.to"1025"The final,China's tourism industry to become the preliminary construction of national economy strategic pillar industries and people more satisfied modern service industry,For the great tourism power to lay a more solid foundation,We must constantly improve the tourism service system,Strengthening industry self-discipline and good faith construction,Improve the tourism service quality.

  作者:黄冠 (来源:新华网)

The author:crested (source:xinhuanet)


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