近日中消协、中航局运输司联合发布报告，显示超过七成消费者曾遇航班延误，而根据《2011年民航行业发展统计公报》数据显示，国内线航班正常率为77.2%。携程建议，旅客可以从多个维度降低航班延误风险，也可以在购买机票时，加购航班延误险以补不足。

Annual recently/Catic bureau jointly issued by transportation department report,Showed that more than seventy percent consumers has encountered flight delays,According to[In 2011 the civil aviation industry development statistics bulletin]Data display,The domestic line flight ZhengChangLv is 77.2%.Ctrip Suggestions,Passengers from multiple dimensions can reduce the risk of flight delays,Also can be in when purchase tickets,Add buy flight delay risks to make up for shortage.

　　航班延误为中国乘客搭乘航班时最头疼的事。近日21个城市消协及中国消费者报社共22家消费维权单位，联合针对航班延误发表调研，指出有76.5%的消费者遇到过航班延误，但高达49.7%的消费者在候机时才被告知延误。而根据中国民用航空局发展计划司的《2011年民航行业发展统计公报》，2011年，航空公司计划航班235.3万班，正常执行181.5万班，航班正常率为77.2%。其中：主要航空公司计划航班201.8万班，正常执行157.2万班，；中小航空公司计划航班33.5万班，正常执行24.4万班，航班正常率为72.7%。其中主要及中小航空公司，航班不正常原因依序为：航空公司自身原因（37.10%、45.10%）、流量控制（27.50%、25.20%）、天气原因（20.00%、18.50%）、其他（15.40%、11.20%）。

For the Chinese passenger flight delays a flight the most headache.Recently 21 city disappear assist and Chinese consumers newspaper a total area of 22 home consumer rights protection unit,United flight delays in published research,Point out that there are 76.5% of consumers met flight delays,But as much as 49.7% of consumers in the waiting to be told that delay.According to China's civil aviation administration development of the planning department[In 2011 the civil aviation industry development statistics bulletin],In 2011,,The airline plans flight 2.353 million class,Normal executive 1.815 million class,Flight ZhengChangLv is 77.2%.the:Major airlines flight 2.018 million class plan,Normal executive 1.572 million class,;Small and medium-sized airlines flight 335000 class plan,Normal executive 244000 class,Flight ZhengChangLv is 72.7%.The major and medium and small airlines,The flight is not normal reason for sequence:Airlines to its own reason(37.10%/45.10%)/Flow control(27.50%/25.20%)/weather(20.00%/18.50%)/other(15.40%/11.20%).

　　携程机票事业部高级经理盛强指出，面对令人头疼的航班延误，旅客可以在携程旅行网上查询航班动态。该动态提供航班实时起降信息，还有精确的地图，涵盖该航班的能见度、机场流量、飞行里程、气温与雾气程度…。此外，旅客还可为已预订的航班以手机免费订阅航班动态，省时省心。

Ctrip ticket division senior manager ChengJiang pointed out,In the face of the headache flight delays,Passengers can travel in the electronic flight dynamic online inquires.The dynamic provide real-time flight landing information,And accurate maps,Covers the flight's visibility/Airport flow/Flight mileage/The temperature and degree of the fog….In addition,Passengers can also provide already booked flights to mobile phone a free subscription to flight dynamic,Time save worry.

　　记者了解到，统计结果与航班动态，虽能协助旅客因应航班现况作最有效的时间规划，但若要补偿因延误带来的不便与损失，航班延误险会是更好的选择，恰可贴补旅客因航班延误等意外，为维持必要食、宿所发生的费用。当游客乘坐投保航班，且航班抵达目的地时延误3小时（过去为4小时）以上，保险公司会理赔300元；而携程旅行网率先于在线代理中推出了返航、备降的理赔，若航班被取消、游客被保护到其他航班或所乘航班起飞后返航、备降，则赔偿100元。目前航班延误险可投保国内航班，保险费用为一份20 元。

The reporter understands,Statistical results and flight dynamic,Although can assist passenger flight status to be the most effective time planning,But if you want to delay to compensate for the inconvenience and losses,The flight delay risks would be a better choice,Can just add passengers for flight delay wait for an accident,In order to maintain the necessary food/The cost of accommodation what had happened.When tourists take flight insurance,And the flight arrived at the destination delay 3 hours(For the past four hours)above,The insurance company will claims 300 yuan;And ctrip pioneered in online agency launched a return/Alternate claims,If the flight was canceled/Tourists have been protection to other flights or flight after take-off return/alternate,The pay 100 yuan.At present the flight delay risks can be cast, defend domestic flights,Insurance expenses for a 20 yuan.

　　记者实际操作发现，购买延误险与理赔都十分简单，只要购买机票时，点选下拉式选单即可，不需另外签字盖章；理赔时，携程旅行网会直接依航班延误信息处理，客人不需要提信息以供核实。电子保单同时也更环保、减少纸张浪费；此外，除了在国内航线提供航班延误险外，在国际航线与国内航线则同时另提供航意险可选择，购买方式一样便捷。

Reporters found that the actual operation,Buy delay risks and claims are very simple,As long as the purchase tickets,Click on the pull-down menu can,No additional sign and stamp;Claims when,Ctrip will directly in flight delay information processing,Guest need not carry information for verification.Electronic policy at the same time also more environmental protection/Reduce waste of paper;In addition,In addition to domestic airlines flight delay risks to provide outside,In the international airline and domestic flights at the same time provide the other boat idea can choose,Buy the same way is convenient.