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厦门航空“撇下”20多名乘客起飞--亲稳舆论引导监测室
2012-12-01

  羊城晚报讯 记者林园报道:中午的飞机,足足延误了5个小时。因为不满意白云机场“天气原因”的解释,20多名乘客坚持要跟工作人员“讨个说法”。然而,接下来的一幕令乘客们傻眼了,姗姗来迟的飞机,果真如机场工作人员告知的那样,“你们再不走,飞机就起飞了”。

The yangcheng evening news reporter garden reported:Noon plane,Fully delay for five hours.Not content with baiyun airport"weather"explanation,More than 20 passengers insisted that with staff"Make a statement".however,The next scene make passengers was dumbfounded,The plane arrived,If such as airport staff told it,"You don't go,The plane took off".

  昨天,广州市民刘先生起了个大早,准备赶中午12时20分的飞机飞往福州。但他没想到,一直到晚上还留在白云机场。与他同病相怜的还有二十多名乘客。而飞机在下午时分却起飞了。原来,因为飞机误点,刘先生和乘客们等得着急,想要机场方面给个解释。虽然得到了“天气原因”的简单答复,但乘客们并不满意。17时许,机场工作人员一再告知:“飞机即将起飞,乘客再不上去,飞机就要飞走了!”刘先生说,自己以为工作人员只是说说而已,没想到,17时10分,厦航MF8330航班“撇下”20多名乘客真的飞走了。为此,气不过的刘先生拨通了羊城晚报报料热线诉苦。一直到19时许,刘先生还留在机场,想要工作人员给个说法:“行李怎么办?我们的损失怎么办?”

yesterday,Guangzhou citizens, Mr. Liu got up very early,Ready to cast 12 noon 20 points when the plane to fuzhou.But he didn't expect,Until the night still stay in baiyun airport.With his misery loves company has more than 20 passengers.And the plane in the afternoon time division is off.The original,Because the plane was delayed,Mr. Liu and passengers, etc have to worry,Want to airport give an explanation.Although got"weather"Simple answer,But the passengers are not satisfied.At about 17,Airport officials told over and over again:"The plane is going to take off,Passengers don't go up,The plane will fly away!"Liu said,His thought is just a staff,Didn't expect,17 when 10 points,ShaHang MF8330 flight"left"More than 20 passengers really fly away.therefore,QiBuGuo liu dialed the yangcheng evening news writer hotline complaint.Has been to 19 when xu,Mr. Liu still stay in the airport,Want to staff give parlance:"Baggage do?Our loss?"

  随后,记者拨通了白云机场客服热线。接线员告诉记者,行李还留在白云机场,但乘客想要拿回来,需要跟航空公司联系。至于赔偿事宜,也应向航空公司咨询。记者随后拨打厦门航空客服热线,接线员说,航班延误的原因是广州大雨,前一班飞机延误,影响了下一个航班,“由于是乘客在跟机场方面沟通中出现的问题,建议乘客先联系现场工作人员。乘客的索赔问题也请联系机场工作人员。”接线员还表示,如果乘客改为乘坐别的班次的厦航航班,在机场工作人员的协助下,“特殊情况下可以不用付费登机”。

then,Reporter dialed baiyun airport customer service hotline.The operator told reporters,Baggage still stay in baiyun airport,But passengers want to bring back,Need to the airline.As for compensation issues,Should also to airlines consultation.Reporters then call xiamen airlines customer service hotline,The operator said,The reason of flight delays is guangzhou rain,Former flight delays,Affected the next flight,"Because be in airport passengers with the problems in communication,Suggest first contact passengers on site working staff.Passenger's claim also please contact the airport staff."The operator said,If the passengers to take other flight ShaHang flight,In the airport staff assistance,"Special circumstances can need not pay for boarding".



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