新京报讯 （记者汤旸）昨日，北京出租汽车协会发布通知称，出租车司机发生拒载、挑活、私改计价器、砍价等严重服务违规行为的，视情节轻重暂停上岗1至3年。同时建立全行业统一的严重违法违章驾驶员信息查询库，供企业录用驾驶员前进行查询。

Beijing - (The reporter soup 旸)yesterday,Beijing taxi association issued notice said,The taxi driver refuse to take passengers/Choose to live/SiGai the meter/Bargaining and other serious violations of service,Depending on the seriousness of the case to suspend work 1 to 3 years.At the same time, establish the unity of the whole industry serious illegal driver information library,For enterprise hired driver before.

统一违章驾驶员信息库供企业查询 Violate the unified driver information database for the enterprise

　　昨日，北京市交通委运输管理局和市交通执法总队联合召开深入加强出租汽车行业管理工作部署会。

yesterday,Transport administration commission of Beijing transport administration and city traffic law enforcement corps joint meeting will further strengthen the taxi industry management work deployment.

　　北京出租汽车协会代表企业发出“严格出租汽车驾驶员录用自律，提升行业服务质量的通知”，要求所有出租汽车企业择优录用爱岗敬业、服务规范的驾驶员，不得录用列入行业黑名单的驾驶员。出租车司机发生拒载、挑活、私改计价器、砍价等侵害乘客利益的严重违规行为的，视情节轻重暂停上岗1至3年。

Beijing taxi association on behalf of the enterprise"Strict taxi drivers hired self-discipline,Improve the quality of service industry",Require all rental car enterprise by one/Service standards of the driver,Shall not be employed in industry list of drivers.The taxi driver refuse to take passengers/Choose to live/SiGai the meter/Bargaining infringe upon the interests of the passengers of serious violations,Depending on the seriousness of the case to suspend work 1 to 3 years.

　　同时，出租汽车协会建立全行业统一的严重违法违章驾驶员信息查询库，供企业录用驾驶员前进行查询。各出租汽车企业要主动将多次发生违法违规行为的驾驶员情况录入信息库。

At the same time,Rental car association established the unity of the whole industry serious illegal driver information library,For enterprise hired driver before.The taxi companies to actively illegal activities will happen many times the drivers of entry information database.

重点地区、时段实施联勤驻守 The key areas/During the implementation of the joint stationed

　　运输局要求，各企业要建立违章率、投诉率等与管理绩效挂钩的内部考核体系，把员工素质、服务质量等社会效益指标列为与经济效益同等重要的考核内容。

Transport requirements,Each enterprise should establish WeiZhangLv/投诉率 linked to performance management such as the internal assessment system,The quality of employees/Service quality and social indicators listed and economic benefit equally important examination content.

　　此外，建立电召服务管理制度。各出租汽车调度中心完善电话叫车，开通网上预订，推广手机叫车，建立电召奖惩激励机制等叫车承诺机制。

In addition,Set up - call service management system.The taxi dispatching center perfect phone call,Open Internet booking,Promote cell phone call,Set up - call disciplinary incentive mechanism that commitment mechanism.

　　运输局、执法总队还将对重点地区、重点时段实施联勤驻守。各企业抽调人员建立内部稽查队伍，在重点地区配合执法人员监控违章违纪实况，严厉查处。

transport/Law enforcement corps will also be on the key areas/Key period of the implementation of the joint stationed.Each enterprise groups (set up internal audit team,In key areas with law enforcement surveillance violate the discipline,Severely investigated and dealt with.

　　运输局表示，各区县运管部门应对运行效率低下、服务质量低劣的企业，实施停业整顿。目前，市区两级交通运输管理部门已对存在严重违法违章多发的乌兰出租汽车公司进行停业整顿。

The bureau said,Pipe in each district and county departments deal with low efficiency/Service enterprise of the inferior quality goods,The implementation of the sate.At present,,The two levels of transportation management department has set up a file in the existence of serious illegal multiple ulam rental car company to rectify itself.

■ 小贴士 S tip

　　遇拒载可拨打96123 When can refuse to dial 96123

　　何为拒载 出租车显示空车标志，得知乘客去向后拒绝载客，或虽未显示空车标志，但主动询问乘客去向，得知去向后拒绝载客等行为均属拒载。

What is refuse to taxi shows empty car logo,That the passengers go after refusing to passenger,Or did not display empty car logo,But the initiative to ask passengers to,After that to refuse to passenger, etc are refuse to take passengers.

　　如何防拒载 乘出租车时，先开门上车、后告知司机目的地，到达目的地后按照计价器显示金额付费，并索要发票，不要在上车前询问司机是否去某地和车费金额。

How to prevent refuse to take a taxi,To open the door get on the bus/After told the driver your destination,Destination after payment according to the meter,And ask for the invoice,Don't get on the bus before asking if the driver to go somewhere and the amount of the fare.

　　遇拒载怎么办 如被拒载，可拨打投诉热线96123和68351150、68351570。告知接线员车辆号牌、车辆所属公司、驾驶员服务监督卡号、案发时间、地点等。为方便日后处理，可用手机等工具进行录像、录音或找第三人作证。

In refuse to do such as refuse,Can call complaints hotline at 96123 and 68351150/68351570.Inform the operator of vehicle date card/Vehicle company/The driver service supervision and card number/The time of the crime/Sites such as.For the convenience of processing in the future,Can use mobile phones and other tools of video/Recording or find a third person.

　■ 举措 S move

　　手机上网将可叫车 Their phones to access the Internet will be called

　　此前，部分市民提出要改变目前出租车预约还只是人工电话接通再派车的方式，希望通过手机等终端就能查询周边空车。

The previous,Some citizens are put forward to change the present taxi booking is artificial telephone connected to send,Hope that through the mobile phone can inquires the surrounding empty car such as a terminal.

　　记者昨日从北京市交通运行监测调度中心获悉，市交通委将整合全市5个出租车监测调度中心，推出手机打车客户端，市民用手机上网就能“叫车”。

Yesterday, reporters learned from Beijing traffic monitoring and dispatching center,City transport administration commission will integrate five monitoring scheduling a taxi in the city center,Launch mobile phone by the client,People use their phones to access the Internet can be"That car".

　　目前全市已有两家调度中心推出手机叫车软件，目前还处于试验阶段，市民可免费下载。

Current dispatching center of the city has two launch mobile phone call car software,At present is still in the test stage,Public can download for free.

　　“单个公司的调车服务已经实现。”北京市交通运行监测调度中心有关负责人称，全市有200多家出租汽车公司，市交通委将整合全市出租车调度资源，推出一个智能手机客户端，涵盖全市的出租车信息。市民通过客户端可以查询到所在位置周围的空车信息，并可向空车发出信息，也可以点击“我要打车”，空车司机会主动联系乘客。

"Individual companies of shunting service has been realized."Officials say Beijing traffic monitoring and dispatching center,The city has more than 200 rental car company,City transport administration commission will integrate the city taxi scheduling resources,Launch a intelligent mobile phone client,Covering the whole city taxi information.Citizens through the client can inquires into the empty car surrounding the location information,And can send a message to empty car,Also you can click"I want to take a taxi",Empty car driver will actively contact passengers.

■ 声音 S voice

　　处罚虽严 难在举证 Punishment is strict is the proof

　　投诉热线工作人员介绍，遇到拒载、宰客等情况，乘客在事发30天内，可拨打热线电话进行投诉，务必要记住出租车车牌号，最好还能提供司机姓名、服务监督卡号。交通部门将对司机进行调查，并向乘客反馈。

Complaint hotline staff,Meet refuse/Rip off, and so on,Passengers in the within 30 days,Can call the hotline to complain,Be sure to remember the taxi plates,Is best to provide the driver's name/Service supervision and card number.Transportation department will check the driver,And feedback to passengers.

　　据了解，出租车司机拒载、砍价，视情节轻重暂停上岗1至3年，针对这一措施，昨日有市民表示，处罚虽然严厉，但难在举证，多数情况是还没上车就被拒载，看不到司机姓名和服务监督卡号，就算记下车牌号，将来需要提供更多拒载证据时，也是各执一词。

It is understood,The taxi driver refuse to take passengers/bargaining,Depending on the seriousness of the case to suspend work 1 to 3 years,According to the measure,Residents said yesterday,Punishment although severely,But difficult to the,In many cases is haven't got be refuse,Can't see the driver name and service supervision and card number,Even if take the images,When need to provide more evidence refuse to take passengers in the future,Also argue.

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