在确认所有航班取消后，当日有近万名旅客滞留机场，如何在最短时间内将旅客接送到30公里外的昆明市区安排住宿，成为社会关注的焦点。

After confirm all the flights are cancelled,Nearly all passengers stranded at the airport on that day,How will the passenger transport in the shortest time to arrange accommodation 30 kilometers of kunming city,Become the focus of the society.

　　但是，至所有旅客基本接送完毕，这场考验耗时长达10小时。在其背后，无论是从机场、航空公司还是昆明官方的应急预案，均遭到质疑：整个应急预案体系滞后、低效；旅客接送秩序混乱、信息传达不够通达；事前预测不足、低估了此次大雾天气的严重性等。

but,Basic transport to all passengers,The test takes up to 10 hours.In the back,Whether from the airport/Airlines or kunming official emergency plan,All were questioned:The emergency plan system lag/Low efficiency;Passenger transport order chaos/Information is not good enough;Insufficient advance forecast/The seriousness of the underestimate the fog weather, etc.

　　这次昆明机场旅客滞留事件后，长水机场如何在最短时间内制定一套最有效的应急预案，成为大家最为关注的问题。

After the kunming airport passengers stranded,Long water airport in the shortest possible time to make a set of the most effective emergency plan,Become the most concern.

大雾来袭 The fog comes

　　机场预测应急不足凸显 Airport forecast emergency deficiency

　　一天之内，440个航班被取消，近万名旅客滞留，这在昆明的民航史上，从未有过。遭遇如此极端的大雾天气，这对昆明长水国际机场来说，是首次面临的大考，但这不会是最后一次。

In one day,440 flights were cancelled,Nearly thousands of passengers stranded,This in kunming's civil aviation history,We've never had before.Were so extreme of the heavy fog weather,This long water in kunming international airport,Is the first time the face of the final exam,But it won't be the last time.

　　正如此次大雾天气的出现，如何准确预测其影响性？如何应急？这些问题或将成为昆明长水国际机场的新挑战。但就此次大雾天气造成的影响来看，足显昆明长水机场的事先预测不足，事后应急不力。

As the fog weather,How to predict the effect?How to response?These problems or will become long water in kunming international airport the new challenges.But in terms of the influence of the fog weather,Foot show the long water in kunming airport to predict in advance,After emergency poor.

　　据1月2日22时18分昆明机场官方微博发布的消息，“长水机场夜间（即3日）温度4℃，西风2至3级，湿度81%，昼夜温差较大。预计明天航班707架次，进港356架次，出港357架次。国内旅客安检高峰时段为早上06：30至09：00，中午14：00至15：00，晚上20：00至21：00，请该时段出行的旅客提前办理值机和安检手续。”

On January 2, according to 22 when 18 points in kunming airport official micro bo issued by the news,"Long water at night at the airport(That is 3,)Temperature of 4 ℃,West wind level 2 to 3,Humidity of 81%,Large temperature difference between day and night.Tomorrow is expected to flight 707 vehicles,Enter the port number 356,Port 357 vehicles.Domestic passenger security peak time is 6 in the morning:30 to 09:00,14 at noon:00 to 15:00,In the evening of 20:00 to 21:00,Please this time travel passengers check-in and security formalities in advance."

　　这一消息，并未提及次日昆明机场的航班是否会受到天气影响。

The news,Did not mention the next day the kunming airport flights will affected by the weather.

　　1月3日10时许，昆明长水国际机场开始大雾弥漫。但是，“这并未影响进出航班的正常起降。”昨日记者采访时，昆明长水国际机场管理方一位不愿具名的人士告诉记者。直到下午3时许，受大雾影响，昆明机场部分航班备降和延误。同时昆明机场也通过官方微博发布了这一消息。至16：00,昆明机场34个航班受大雾天气影响备降导致延误。

On January 3, at 10,Kunming international airport long water start fog diffuse.but,"This does not affect the normal access to flight take-off and landing."An interview with reporters yesterday,Kunming international airport long water management an anonymous person told reporters.Until about 3 o 'clock PM,Affected by the heavy fog,Kunming airport flights alternate part and delay.Kunming airport also through official micro bo has released the news.To 16:00,Kunming airport flight 34 affected by the heavy fog weather alternate cause delay.

　　“下午5点后，接到机场客管处发出的天气预报消息称，当天晚上8点天气会转好。到了晚上8点却发现，天气更加恶化了。”上述人士告诉记者。至此时，机场也并未启动应急预案，也没有发布航班停运的消息。

"After 5 PM,Received the weather forecast issued by the airport KeGuanChu news said,At 8 PM that day the weather will turn good.In the evening but found at 8 o 'clock,The weather became worse."These people told reporters.To this time,The airport did not start the emergency plan,No release flights to halt the news.

　　“当时机场方的考虑是，由于是小长假的最后一天，为了尽量保证旅客的顺利返程，此前才迟迟未发布停飞消息。”该人士说。

"At the time square is at the airport,Because is the last day of the holiday,As far as possible in order to guarantee the smooth return of the passengers,Previously only didn't release grounded."The people said.

　　随着天气的恶化，也就是在1月3日晚8点30分左右，机场方才召开紧急会议，决定所有航班取消。“我们也向昆明市应急办请示，也得到了市委市政府的大力支持。昆明市一位副市长随后也召开政府应急会议。9点开始，昆明市旅游部门跟各酒店进行联系，有2000多个房间。”

With the deterioration of the weather,That is in the on January 3, at 8:30 PM around,Have to hold an emergency meeting at the airport,To all the flights are cancelled."We also to kunming emergency office for instructions,Also got the support of the municipal party committee municipal government.Kunming a deputy mayor then government emergency meeting also.Start at nine o 'clock,To contact the hotel to kunming tourism department,There are more than 2000 rooms."

　　而据机场公布的消息，当日滞留旅客就有7500多人，这远远不能满足旅客住宿需求。

According to the airport by the news,On the day of the stranded passengers there is more than 7500 people,This far cannot satisfy the needs of passenger accommodation.

　　从3日下午航班延误到次日（4日）凌晨1时许，滞留旅客接送完毕，期间耗时10小时多。而这期间，被旅客广泛质疑的是，此次机场方的应急预案迟缓、低效。

From 3 PM flight has been delayed to next day(4,)At about 1 am,Stranded passengers pick-up,During the time consuming more than 10 hours.And this period,Is widely questioned by passengers,The side of the airport emergency plan delay/Low efficiency.

　　为何疏散旅客迟缓？对此，昨日记者采访时，上述昆明机场方管理人士告诉记者，整个应急预案涉及到很多政府职能部门及行业管理单位，一套应急预案出来后，只有各部门一致联动才能更有力。

Why to evacuate passengers delayed?this,An interview with reporters yesterday,The kunming airport party officials told reporters,The emergency plan involves many government departments and industry management unit,A set of emergency plan out,Each department only consistent linkage can be more powerful.

　　他说，例如极端天气信息的发布，是由空管部门负责，是否停航等则由民航部门决定，昆明机场只能做好分内的事。同时他介绍道，整套应急预案也只能一步步走，在旅客的住宿安排上，由航空公司和市旅游部门联系好酒店后，才能安排接送旅客。

He said,Such as the extreme weather the release of information,Atc department is responsible for,Whether such as heave is decided by the civil aviation department,Kunming airport only do their fair share of things.At the same time, he said,A complete set of emergency plan can only go step by step,On the passenger accommodation arrangement,By the airlines and city tourism department contact after good hotel,To arrange transport passengers.

　沟通不良 Bad communication

　　乘客难以获知航班信息 Passengers are difficult to learn flight information

　　记者采访中发现，旅客与航空公司、昆明机场之间信息沟通有障碍，是此次出现大量旅客滞留机场的原因之一。不少旅客告诉记者，当日很多航班因大雾延误、取消后，多数旅客均不知道；同样，滞留的这批乘客，于昨日再次返还机场时，才发现改签后仍然不能正常返航，以致出现了二次滞留的现象。

Reporters found that,Passengers and airlines/Kunming airport between information communication there are obstacles,One of the reasons is the appear a large number of passengers stranded at the airport.A passenger told reporters,On that day many flight delayed because of heavy fog/After cancellation,Most of the passengers don't know;The same,This batch of passengers stranded,Yesterday once again return to the airport,Discovered after the upgrade is still can't normal return,So that the second stop of the phenomenon.

　　原定于昨日上午7点45分乘坐HU7638航班飞往北京的张女士和林先生，再次因航班延误而感到沮丧。据张女士称，自己购买的是海航机票，因受大雾影响延误航班后，该航空公司当晚给她发来消息称，第二天早上的航班，将推迟至中午11点20分，快到登机时间时，又被告知航班改为下午1点40分。而到下午2点15分，她仍未能登机离开机场。二人抱怨道，航空公司告知自己和其他乘客，原定下午1点40分的航班，已于1点39分起飞离开机场。“航班飞走了，都没叫我们登机，让我们等着，到现在也没有说法。”昨日下午，一群该航班班次的旅客，围在柜台前找航空公司讨要说法。

Scheduled for 45 points at seven yesterday morning HU7638 flights to Beijing ms. Zhang and Mr. Lin,Once again feel frustrated because of flight delays.According to ms. Zhang,Your purchase is the hna air ticket,Because affected by the heavy fog delayed the flight,The airline that sent the news to her,The second day morning flight,Will be postponed to 11 o 'clock at noon 20 points,Is the departure time,At 1 PM and was told that the flight to 40 points.By 2 PM 15 points,She has not left the airport boarding.Two people complained,Airlines told himself and other passengers,Due to 40 points 1 o 'clock in the afternoon flight,Has set up a file in the 1 PM 39 points off away from the airport."Flights fly away,Haven't told us to boarding,Let us wait for,Up to now no."Yesterday afternoon,A group of the flights of passengers,Around the counter for airlines for claim.

　　对此现象，网友@左丘失明发微博说：“我一直在关注长水机场旅客滞留事件。我认为，目前最大的问题是信息沟通不畅。长水机场那么多信息显示装置，有没有发挥作用？航班信息有没有权威准确的说法？资源调度信息有没有汇总？”

This phenomenon,Net friend @ left high blindness FaWei bo said:"I have been in attention long water stranded at the airport.I think,At present, the biggest problem is communication of information.Long water airport so much information display device,Do you have any work?Flight information have authority accurately?Resource scheduling information summary?"

　　此外，据海南航空公司工作人员介绍称，由于退票、改签旅客过多，所属航空公司网站由于访问点击量过大，导致系统崩溃，已不能查阅航班信息。前来咨询的乘客都被告知，柜台查不到最新航班信息，旅客需自行查阅。现场多名乘客表示质疑，并反问工作人员称，“你们工作人员都查不到，让我们旅客去哪查去？”

In addition,According to the staff of the hainan airlines said,Because of the refund/The seat passengers too much,Belong to the airline website due to the large access hits,To crash the system,Can't access to flight information.To come to consult the passengers were told,Counter not check the latest flight information,Passengers need to check.The more passengers,And ask the staff,"Do not check all your staff,Let's go where passengers check?"

　　不少旅客反映，机场有关航班消息等信息的传递显得滞后，没有用广播通知乘客如何集合，如何获取最新航班信息，并表示排队的人过多，使得乘客来回奔走，增加了不少时间成本。“为什么不是机场为我们主动提供信息，要让我们乘客挤来挤去？”

Many passengers to reflect,Airport transfer about the flight information such as news is lagging behind,No radio inform passengers how to set,How to get the latest flight information,And said in the people too much,Allow passengers to run back and forth,Increase the cost a lot of time."Why not offer information for us at the airport,To make our passengers to squeeze will be squeezed?"

　　长水国际机场一名徐姓工作人员称，按照应急预案要求，机场的工作就是要及时给乘客最新消息，所以于当晚就迅速派出了近2000余人值班，疏散乘客和维持现场秩序。

Long a XuXing water international airport staff said,In accordance with the requirements of the emergency plan,The airport's job is to in a timely manner to the latest news,So at night it quickly sent nearly 2000 more than person on duty,Evacuation of passengers and maintain the order.

　　对于大雾影响机场航班当晚，机场方面并未开暖气，也未使用机场广播来通知和疏散滞留旅客，该工作人员称，由于当晚滞留的旅客过多，于是安排工作人员一对一针对航班班次，来疏导乘客，情况特殊紧急，所以并未通过广播方式来通知安排乘客疏散，并播放退票或改签信息。

Effect on the fog flights that night at the airport,Did not open central heating in at the airport,No use radio to inform and evacuate the stranded passengers at the airport,The staff said,Because the night of stranded passengers,Then arrange one-to-one staff for flights,To ease the passengers,Special emergency situation,So do not notice arrangement of passenger evacuation by radio,And broadcast refund or endorse the information.

　　该工作人员表示，当时那种情况，通过工作人员的直接疏导，效率会更高，如果要用广播通知，还需要编各种程序，然后再协调各个环节最后播放，未必能迅速组织好各航班的乘客及时疏导。

The staff said,At that time the situation,Through the staff directly,The efficiency will be higher,If you want to use broadcast announcement,Also need to make all kinds of programs,And then coordinate each link the last play,Not necessarily can quickly organize flights of passengers timely guidance.

　昆明机场相关负责人接受本报专访时表示： Relevant person in charge of the kunming airport to accept our interview said:

　　一直在等大雾散去3日晚才取消所有航班 Have been waiting for the fog dispersed 3 days late cancel all flights

　　昨日，昆明机场相关负责人接受本报记者采访时表示，机场因天气原因导致航班延误后，暴露出了一些问题，主要是信息的沟通和传达方面没有做好，一线的工作人员处理危机能力不足，还有滞留旅客太多，工作人员无法及时满足旅客的需求。

yesterday,Relevant person in charge of the kunming airport an interview with our reporter said,After the airport flight delays caused by weather,Exposed some problems,Mainly is the communication of information and communication have no well,A line of staff lack of ability to deal with the crisis,Too much and the stranded passengers,Personnel cannot meet the needs of passengers in a timely manner.

　记者：昨日有那么多名旅客延误，机场方接到延误信息后，第一时间做了什么？ The reporter:There are so many passengers delay yesterday,The airport after receiving delay information,What did the first time?

　　机场：3日上午10点机场方接到空管气象警报预计会有航班延误，下午2点就已在内部启动预警系统，并通知各个航空公司通知旅客航班延误。下午3点半正式启动应急预案，机场各部门也做了相关的准备工作。我们也在第一时间通知了各媒体，也在官方微博上更新了最新的消息和提醒。

At the airport:3, airport at 10 a.m. party received atc warning is expected to have flight delays,2 PM has set up a file in the internal start early warning system,Inform the passengers of flight delays and notify each airline.Official start emergency plans at half past three in the afternoon,The airport department also prepare for the related work.We have informed all the media at the first time,Also in the official micro bo update on the latest news and remind.

记者：上午10点航班延误，为何没有及时通知旅客，导致最后滞留旅客那么多？ The reporter:At 10 a.m. flight delays,Why didn't inform the passengers,Resulting in the stranded passengers so much?

　　机场：延误消息一出，我们在第一时间就已经通知各航空公司，通过航空公司通知到每位旅客。旅客没听到大厅机场的广播因为是区域广播，在候机室内听到航班延误的消息，大厅因为太过于嘈杂就没有播报，但在大厅的旅客可以通过大厅的航班显示屏查看消息。从早上10点开始，机场就一直等待着大雾天气散去，旅客和机组人员都在等待。但一直接近傍晚大雾天气都不见好转，能见度太低，最后根据天气原因，不得已才在8点多的时候决定取消所有航班，导致有那么多的滞留旅客。

At the airport:A delay of news,In the first time we had inform airlines,By the airline to notify to each passenger.Passengers didn't hear the lobby of the airport because it is the regional radio broadcast,In the room to hear the news of the flight has been delayed,The hall because too noisy there is no report,But in the lobby of the passengers can through the hall display screen to check the flight information.Starts at ten o 'clock in the morning,The airport has been waiting for the fog weather,Passengers and crew are waiting for.The weather is better but has been close to the fog in the evening,Visibility is too low,Finally, according to the weather reason,Them in more than eight o 'clock when he decided to cancel all flights,Cause there are so many of the stranded passengers.

　记者：旅客滞留机场时场面很混乱，机场之前有应急预案吗？为什么机场的应急能力如此混乱？ The reporter:Passengers stranded at the airport when the scene is very confusion,The airport emergency plan before?Why the airport emergency ability so confused?

　　机场：应急预案很早以前就有了，得到航班延误的消息后，机场便联合了各保障部门进行协调保障工作。维持机场秩序，协助航空公司做好机票签转、退票和旅客的安置事宜。但因为滞留的人比较多，机场的安保能力无法控制那么多激动的旅客，我们已经尽量地疏散和安置了旅客。这也是机场转场后遇到的第一个重大困难，35辆机场大巴已全部出动，对于此次的较大突发事件，机场应急方面远远满足不了需求。

At the airport:Emergency plan there will be a long time ago,After receiving the news of the flight has been delayed,Airport and combined with the security department coordinate security work.Keep the order,Assist airlines to do ticket to sign/Refund and passengers of the placement.But because of more people,Airport security ability can't control so many exciting passengers,We have to evacuate as far as possible and a place for passengers.This is also the airport also after the first major difficulties,35 all airport bus already out,For the larger events,Airport emergency is can't meet the demand.

　记者：机场没有暖气设备，热水、餐食和毯子供应也不足，很多旅客都受冻，如何看待？ The reporter:The airport without central heating,The hot water/Meals and blanket supply is insufficient,A lot of passengers are cold,How to look at?

　　机场：长水机场才转场半年，在暖气设备方面还有很大的不足，这点以后会改进。机场内的热水供应是有的，但还是因为滞留旅客实在太多，热水也需要一定时间才能烧开。餐食和毯子主要是由航空公司负责的，机场方也提供了很多的帮助。

At the airport:Long water airport to also half a year,There are a lot of shortage in heating equipment,This will improve later.Hot water supply is there in the airport,But because there are so many stranded passengers,Hot water also need some time to bring to a boil.Meals and blanket mainly is in the charge of airlines,The airport will also provide a lot of help.

记者：这次大面积的航班延误对长水是一个很大的考验，机场觉得对这次应急处理得怎样？ The reporter:The large area of the flight has been delayed to long water is a big test,Airport think about this how emergency treatment?

　　机场：因天气原因导致航班延误和取消这是一个很正常的现象，但这次情况比较严重。机场和航空公司已经做了很多的工作了，政府相关部门也努力协调配合，在应急能力上来说是迅速的。但像信息的沟通和传达方面没有做好，还有一线的工作人员处理危机的能力，滞留旅客太多工作人员也无法及时满足旅客的需求。有很多的不足和改进的地方，就这次事件来说，机场这边已努力尽力做好了。

At the airport:Because of the weather causes delays and cancel this is a very normal phenomenon,But this situation is more serious.Airports and airlines have done a lot of work,The government related departments coordination and effort,In emergency ability is fast.But as the communication of information and communication have no well,There is a line of the staff's ability to deal with the crisis,Stranded passengers too much work personnel cannot meet the needs of passengers in a timely manner.There are a lot of shortage and improvement of place,In the case of the event,Airport side has been to try to do well.

　　（肖辉龙 黄世杨 李美娇 钟迎 陈懿然）

(XiaoHuiLong HuangShiYang li mei jiao clock meet ChenYiRan)

相关阅读：昆明长水机场此前已发生过航班延误导致乘客过激反应

reading:Kunming long water had happened at the airport flight delays in passenger radical reaction

昆明机场航班延误乘客抢飞机 30余人静坐堵跑道 Kunming airport flight delays passengers took the plane more than 30 people sit blocking the runway

　　2012年8月6日凌晨，昆明机场在航班延误后上演乘客争抢飞机的一幕，争抢双方分别是飞往重庆与西双版纳的乘客。"既然我们走不了，也不让其他飞机走。"接着，1号登机口被堵，4号登机口…有30多人甚至冲上停机坪！

On August 6, 2012 in the morning,Kunming airport after the flight has been delayed on passengers for the scene of the plane,For both sides were to fly to chongqing and xishuangbanna of passengers."Since we can't walk,Don't let the other plane."then,Stuck at gate 1,4 the boarding gate…There are more than 30 people and even on the apron!

　　记者致电西部航空客服电话，工作人员解释，8月5日晚上的航班安排是先由昆明飞西双版纳，随后飞机返回昆明再飞往重庆。但昆明的一场雷雨导致飞往西双版纳的飞机延误，重庆的乘客自然也无法准时登机了。　　对于有没有及时为旅客派发食物的问题，工作人员表示："肯定派发了，飞机延误是突发的天气原因，航空公司不可能丢下旅客不管，单是方便面就发了两次，而且后来也为旅客找到了宾馆，但是他们不愿意去。"

Reporters call the airlines customer service telephone,Staff explains,On August 5, in the evening flight arrangement is first YouKunMing fly in xishuangbanna,Then the plane to return to kunming will fly to chongqing.But kunming plane for xishuangbanna delay caused a thunderstorm,Chongqing passengers nature also can't boarding on time.To have the problem of distributed food for the traveller in time,The staff said:"Sure to distribute,The delay is sudden bad weather,Airlines can't leave without passengers,Sheet is instant noodles can send twice,And then also for passenger found a hotel,But they don't want to go."

　　对于围堵跑道，工作人员表示，经过机场工作人员两个多小时的劝说，围堵跑道的旅客返回候机厅，但在这两个小时之间，长水国际机场的航班取消了4班，延误6班，并引发一系列连锁反应。【详细】

To contain the runway,The staff said,After more than two hours of the airport staff to persuade,Surrounded the runway of the passengers to return to the lounge,But in between the two hours,Long water international airport flight canceled class 4,Delay 6 class,And cause a series of chain reaction.[detailed]

航班延误为何总能引发乘客愤怒？ Flight delays why can always cause passenger anger?

　　1、机场、航空公司不能及时告知延误原因和再次起飞时间。信息的不对称让乘客感觉很焦虑。

1/At the airport/The airline can't inform the delay reason and the departure time again.Asymmetry of information to make the passengers feel very anxious.

　　2、延误后不能及时得到妥善安置，只能疲惫地滞留机场。

2/After the delay cannot be properly placed in a timely manner,Only tired to stranded at the airport.

　　3、工作人员不作为，态度差。【点击查看专题】

3/Staff do not as,Bad manners.[Click to view project]

　　因天气等不可抗力因素造成的航班延误该怎么办？ Flight delays due to force majeure factors, such as the weather what should I do?

　　1、及时关注天气信息。既包括出发地的天气信息，也包括抵达地的天气状况信息。根据天气状况适时安排自己的行程，做到未雨绸缪。此外，还应注意的一点便是，可能出发地和抵达地天气状况都较好，但航班飞行经过的航路天气状况不好，这样也有可能出现延误。

1/Pay attention to the weather information in a timely manner.Both due to the weather information,Also arrived in the land of the weather information.According to the weather condition in your travel arrangements,To save for a rainy day.In addition,Also should pay attention to the point is,May point and arrival to the weather conditions are good,But flight through the route of the weather is bad,This also possible delay.

　　2、在出发前几个小时，提前与自己购票的航空公司联系，咨询航班情况。如能确定遇到的航班延误时间较长，可推迟出发。如果航班取消，则可改签或退票。

2/In a few hours before departure,Contact your airline ticket in advance,Consulting flight situation.If you can make sure meet the flight has been delayed for a long time,Can be delayed based on.If the flights are cancelled,May be endorsed or refund.

　　3、如果已经达到机场，可适时通过机场的航显了解航班信息，也可以到航空公司柜台闻讯航班具体情况。根据航班情况再作等待、改签或退票的安排。

3/If you have reached the airport,Can timely know flight information through the airport air show,Also can go to the airline counter in flight.According to the flight case again for waiting/The arrangement of the seat or refund.

　　4、果断预订尽可能早的航班。如果想早点到达目的地，而又碰到可能出现的恶劣天气，应该果断预订尽可能早的航班。比如，如果有早晨和上午２个航班，尽量选择早晨的。这是因为，一旦出现航班延误，飞机按照流量控制会按照延误时间先后起飞，早的航班会早起飞。

4/Decisive book the flight as early as possible.If you want to early to its destination,And run into bad weather that may occur,Should be decisive reserve flight as early as possible.Such as,If there is a flight in the morning and two in the morning,As far as possible choose in the morning.This is because,Once appear, flight delays,According to the flow control will be in accordance with the delay time has the plane take off,Early flight will take off.

　　在订票之前，首先问询一下机场，当天哪些航班可能会受到天气的影响，然后再预订机票，这样做可避免一些不必要的麻烦。此外，旅客也可以拨打各航空公司的客服热线或机场的客服热线了解咨询航班信息。

Before booking,Information about the airport first,What flights on May be affected by the weather,And then book a ticket,It can avoid some unnecessary trouble.In addition,Passengers can also call the airlines customer service hotline or airport customer service hotline advisory flight information.

　　5、购买航空延误险。

5/Buy flight delay risks.