去年12月9日，市民徐先生一家四口报名参加沪上某出境旅行社的5天4晚港澳游，行程中包含进香港购物店的安排。在完成香港行程去往澳门的轮渡上，导游告诉徐先生，由于他们一家在香港购物店购物太少，必须在澳门增加一个自费行程。随后导游强行为徐先生一家增加了参观“威尼斯人”赌城行程，每人200元。

Last year on dec. 9,,Citizens Mr Xu a four sign up for a 5 day 4 night of outbound travel agency based on Shanghai Hong Kong and Macao,Contained in the schedule arrangement in Hong Kong shopping store.Upon completion of the Hong Kong trip to macau on the ferry,The tour guide told Mr Xu,Because they are a little shopping store shopping in Hong Kong,Must be in macau increase a trip at his own expense.Then guide strong behavior Mr Xu increased a visit"Venetian"Las Vegas trip,200 yuan per person.

　　返回上海后，徐先生向市旅游局旅游质监所投诉。质监所有关负责人介绍，经过调查，徐先生的澳门赌城参观行程确实不在合同之内，且未经过游客同意。经旅游质监所协调，旅行社向徐先生一家道歉，并退回参观赌城的费用800元。

After returning to Shanghai,Mr Xu to the municipal tourism administration tourism ZhiJianSuo complaints.ZhiJianSuo concerns chief introduction,After investigation,Mr Xu of the macau casino tour indeed does not fall within the contract,And without visitors agree.The tourism ZhiJianSuo coordination,Apologize to Mr Xu, a travel agency,And return visit Las Vegas costs 800 yuan.

　　据介绍，去年12月至今年元旦出境旅游的投诉中，新、马、泰的购物退货问题比较突出。市旅游质监所有关负责人介绍，这些游客在新加坡或泰国游玩时，行程中安排购物店，有游客购买价值上万元祖母绿时，购物店开具的证书上标明“天然”，回上海后，游客拿祖母绿去机构鉴定时，却被告之是“充填”。

According to introducing,In December last year to this year New Year's day the complaints of outbound tourism,The new/The horse/'s shopping goods issue is outstanding.City tourism ZhiJianSuo concerns chief introduction,When the visitors in Singapore or Thailand,Trip arranged shopping store,There are tourists buy tens of thousands of dollars worth emeralds,Issued by the shopping store indicated on the certificate"natural",After back to Shanghai,Visitors take emeralds to institutions identification,Is of the defendant"filling".

　　旅游质监部门在游客与相关旅行社之间协调时，旅行社却拒绝代为退货，理由是“"充填"只是翡翠制作的工艺，并不代表它们不是天然品质”，而价格差更不能成为退货理由。

Tourism qualitative inspect branch between tourists and travel related coordination,Travel agency has refused to return money,The reason is that""filling"Just made of jade,Doesn't mean they are not natural quality",And more price difference can't be return reason.

　　作者：储静伟 苏礼姣 吴庆辉

The author:ChuJingWei SuLiJiao WuQingHui