人民网昆明1月5日电（记者李发兴）1月3日，昆明长水国际机场出现大雾，低于航班最低运行标准，造成440个航班取消，7500名旅客滞留机场，系云南民航史上最大规模航班延误。4日下午，一位飞往云南西双版纳的旅客向人民网记者反映称，在他拨打了昆明市人民政府市长热线“12345”反映机场滞留情况后，得到的回答竟是“不归我们管”。

    People's net January 5, kunming(The reporter LiFaXing)On January 3,,Kunming international airport long water fog,Below the minimum standard flight operation,By 440 flights are cancelled,7500 passengers were stuck at the airport,Is the largest civil aviation history in yunnan flight delays.4 in the afternoon,A passenger to xishuangbanna in yunnan province to reflect people's net reporter said,In his call the people's government of kunming mayor hotline"12345"Reflect the stranded at the airport after,The answer turns out to be"Not return we tube".

　　今日，人民网记者就此事向微博认证信息为“昆明12345市长热线官方微博” 进行求证。15时许，“昆明12345市长热线”对此作出了回应。

today,People's net to the micro bo the authentication information for reporters on the matter"Kunming mayor hotline 12345 official micro bo" For verification.15 when xu,"Kunming mayor hotline 12345"Responded to.

　　回复称，昆明市长热线自1月3日接到昆明机场大面积航班延误这一情况后，就立即将情况上报省、市政府，省、市政府领导高度重视,即刻赶赴现场亲自指挥和协调。两天以来，我们一方面积极向来电旅客进行解释和引导，另一方面又将旅客的诉求和建议向昆明机场进行反馈，并了解最新进展情况。在此过程中，可能因部分工作人员没有解释到位而让来电旅客产生误解,对此我们深表歉意。下步，我们将继续做好服务工作，希望大家一如既往地支持我们的工作，向我们提出更多宝贵意见。

Reply to say,Kunming mayor hotline since January 3 from kunming airport flight delays large area after the situation,Immediately reported to the case/The city government,The province/The city government leadership attaches great importance to,Immediately rushed to the scene to command and coordinate.Since two days,On one hand we actively to incoming passengers to explain and guide,On the other hand, the passenger demands and Suggestions to the kunming airport to feedback,And understand the latest progress.In the process,Possible explanation for part of the staff have not reach the designated position and let passengers to misunderstanding,We very much regret about it.The next step,We will continue to do service work,I hope you continue to support our work,More valuable advice to us.

　　1月4日晚七时左右，人民网记者在长水机场看到，还有大批旅客在等待办理退票、改签手续，有些旅客情绪激动，与工作人员发生肢体冲突。现场多个值机柜台被砸，还有旅客堵住登机口导致部分航班无法正常起飞。

On January 4, around seven o 'clock in the evening,People's net reporter in water long to see at the airport,There are a large number of passengers waiting for the refund/Endorse the formalities,Some passengers excited mood,Body conflict with staff.The scene more than be hit at the check-in counter,And passenger stopped gate cause can't normal flight take off.

　　航班延误事件发生后，昆明市协调旅游、公交、饭店协会等部门，组织120辆大客车输送旅客到市区饭店住宿，全力做好在机场滞留旅客的疏散、食宿，安排3200多旅客住宿。今天，昆明市政府还派出了40人的医疗队伍，配备了救护车运送生病的旅客，做好医疗卫生保障工作。

Flight after the incident,Kunming coordination of tourism/The public transport/Hotel association and other departments,120 bus transport passengers to the city hotel,Completes the evacuation of stranded passengers at the airport/Room and board,For more than 3200 passengers.today,Kunming government also sent the medical staff of 40 people,Equipped with an ambulance transport sick passengers,To do a good job of medical and public health security.

　　据媒体报道，在1月5日凌晨6点多举行的新闻通报会上，民航云南监管局相关负责人透露，因天气原因滞留在昆明长水国际机场的旅客预计今天16点30分可运送完毕。记者今日下午5点左右从昆明机场获悉，截至16点40分，18个补班航班已顺利起飞，最后一个补班航班（CZ345X）于16点10分到达长水机场，目前已顺利起飞。

According to media reports,Held in jan. 5 more than 6 o 'clock in the morning news bulletin at the meeting,Relevant person in charge of the civil aviation regulator in yunnan province,Because of the weather reason long water in kunming international airport of stranded passengers are expected to 16 points after 30 points can be shipped today.The reporter learns from the kunming airport this afternoon around 5 PM,Up to 16 points 40 points,18 for class flights take off smoothly,The last flights(CZ345X)At 16 PM arrived long water at the airport,Has been took off smoothly.