昨天，2012年武汉旅游第四季度投诉报告出炉，其中，多起旅游团购引发的投诉成为焦点。市旅游质监所通报显示，投诉都集中在旅游旺季，是景区门票和旅游行程的团购惹祸。

yesterday,In 2012 the fourth quarter of wuhan tourism complaint report,the,Several tourism group purchase cause complaint become focus.City tourism ZhiJianSuo report shows,Complaints are concentrated in the tourist season,Is the ticket and the tour group purchase trouble.

　　团购的门票景区不认账 Group purchase tickets scenic spot refuse to acknowledge

　　市旅游质监所人士介绍，去年“十一”期间接到3位游客投诉，称在网上团购极地海洋世界门票，结果去游玩时却根本进不去。旅游质监所调查发现，这些票是海洋世界提供给指定旅行社的“协议票”。按照景区与旅行社协议，这些票只能由旅行社团队使用，一次必须有15人以上，还要有旅行社导游带队。但一些合作的旅行社，私下把这些票转让，甚至在网上按团购价出售。购票游客买了票自然无法使用。

City tourism ZhiJianSuo personage introduction,Last year"11"Receiving visitors during the three complaints,Say on the net group purchase tickets for polar ocean world,Results to play but can't get in to.Tourism ZhiJianSuo survey found,The ticket is the ocean world to provide designated travel agency"Agreement ticket".According to the scenic spot and travel agency agreement,The ticket can only be used by the travel agency team,A must have more than 15 people,Have led to tour.But some cooperation of travel agencies,Private transfer these tickets,Even in the online according to the regiment buys price to sell.Visitor tickets bought ticket nature is not able to use.

　　市旅游局事后督促当事旅行社向游客原价退款，并提醒游客，团购门票之前要留意团购页面的相关说明，遇有不清楚的情况可以拨打咨询电话，确定门票使用条件后再购买。

Municipal tourism administration urged parties after the travel agency to tourists refund the original price,And remind visitors,Group purchase tickets before should pay attention to the group purchase page related instructions,In case of unclear situation can call hotline,Determine the conditions of use tickets after purchase.

　　凤凰游热门时段翻倍加价 Phoenix swim hot time double tariffs

　　去年，市旅游质监所接到投诉，有旅行社在网上挂出团购的凤凰旅游券，每人仅需298元，并称旅游旺季、节假日也能使用。有游客购买后，“十一”期间持券到该社报名，不料对方翻脸，说黄金周期间涨价了，每位客人要加收300元。

Last year,City tourism ZhiJianSuo complaints,A travel agency in the online hang out a bulk phoenix travel ticket,Only 298 yuan per person,Said the tourist season/Holidays can also use.Some visitors after purchase,"11"ChiQuan during the club to sign up,But each other fall out,During the golden week said the rise in price,Every guest will charge you 300 yuan.

　　质监部门查实此事后，勒令旅行社按298元履行合同。此外298元的团购价已经涉及零负团费，主管部门要求旅行社扯下网上广告，并进行查处。

Qualitative inspect branch thorough check of the matter,Suspended travel agency contract according to 298 yuan.In addition the regiment buys price of 298 yuan has been involved in zero negative membership fee,The competent department for travel agency pull-off online advertising,And investigate and deal with.

　　市旅游质监所负责人提醒游客，团购旅游行程时要注意发布团购的旅行社是否具有相应的经营资质，确定旅游费用包含哪些内容、旅游行程包括哪些项目，并可与同类产品进行比对。此外必须和旅行社签订旅游合同，保留相应凭证。

City tourism ZhiJianSuo chief remind visitors,Travel is to pay attention to release a bulk of travel agencies have corresponding business qualification,Determine the tour cost includes what content/Trips including which projects,And with the same kind of products can be compared.In addition must sign the travel contract and travel agencies,Keep relevant documents.