“团购了一个去厦门鼓浪屿的旅行团，结果行程中有一半时间是在等人！导游态度很差，凶巴巴的，说要带我们去吃饭，结果却在厦门市区迷路了，晚上九点多还没到饭店！”继本报上周曝光“被导游强制要求消费自费项目”之后，又有市民吐槽“闹心”的旅行。年尾旅游，怎样才能保证称心如意？记者走访了城内各大旅行社，为市民一一揭开“旅游陷阱”的面纱。

"Group purchase a go to xiamen gulangyu island Tours,Results stroke, half the time is waiting for someone!Guide attitude is very poor,Afraid of,To say to want to take us to dinner,But the results in xiamen city lost,More than 9 o 'clock in the evening not to the hotel!"After our last week exposure"Be forced to guide consumption chargeable"after,And people spit tank"could"In thi.End tourism,How to ensure satisfactory?The reporter interviewed the major travel agencies,One for the citizens"Tourist trap"veil.

　　低价陷阱去到才知门票自理 Low price trap to just know is independent ticket

　　“和家人参加了个去清远的温泉旅游团，上午集合下午回来，每人只需要100块钱，并且是全程高速、豪华大巴哦！还有一顿团餐呢。”大学生小赵上周乐呵呵地参加了某旅行社宣传单页上的项目，可是到了温泉度假村才发现：竟然还要自己买门票！

"And family attended to qingyuan hot spring tour,Morning set back in the afternoon,Each person only need 100 dollars,And the high speed/Luxury bus oh!Have a meal? Group meal."College students' little zhao4 zi3 last week in a good mood in a travel agency flyer page project,But the hot spring resort found:Should also take their own to buy tickets!

　　小赵气冲冲地去找导游理论，却被告知：100元的团费仅包括来回大巴费和餐费，温泉门票钱并不包含在内。小赵算了一下：“买了温泉的套票之后，就发现其实也不比别的旅行团便宜多少。”

Xiao zhao angrily to find guide theory,Only to be told:100 yuan only includes the cost and bus fee and meals,Hot spring ticket is not included.Little zhao4 zi3 calculated:"Bought hot spring after the package,He found that in fact no more than other group how much cheaper."

　　像小赵这样自以为捡了“大便宜”、还没看清楚行程就急匆匆交钱的市民并不少见，而参加这种“超低价团”的结果往往是要有团费之外的花费。

Like little zhao4 zi3 such thought picked up"Big cheap"/Haven't see clear stroke will rush into the citizens of money is not uncommon,And to participate in this"Ultra low mass"The result is often want to have paid the cost of outside.

　　防骗招数： FangPian way:

　　市民在报名时一定要仔细甄别究竟是何原因导致的低价，虽然不排除有旅行社促销，但低于市场平均价的线路依然要小心。“有些小旅行社价格便宜，但在游览景点之类的地方就有猫腻。例如行程内没标注包不包门票、又或者包含了哪几段的门票。这些细节都需要格外注意。”南湖国旅·西部假期策划推广中心的梁婕说。

Citizens in the application form must be carefully identify what causes low,Although not ruled out a travel agency sales promotion,But lower than the market average price of the line is still to be careful."Some small travel agency cheaper price,But in places such as scenic spots have something fishy going on.Such as stroke inside didn't mark bag not package tickets/Or what section contains the tickets.These details need to be paid more attention."South lake CITS · western holiday planning and promotion center LiangJie said.

　　行程陷阱游览时间含糊不清 Stroke trap visit time ambiguity

　　市民张先生去某旅行社报名北京高铁5天游，看到客服出具的行程，感觉安排挺丰富的，“上午去颐和园、雍和宫，下午去南锣鼓巷，晚上逛北海”。于是打算交钱报名。但他妻子却提出了疑问：景点游览时间多长？车程多长？购物点有多少个？参观购物点的时间多长？面对连珠炮一般的问题，客服人员顿时变得支支吾吾。疑窦丛生的张先生和妻子最终没有选择这家旅行社。

Citizens Mr Zhang to a travel agency registration Beijing high iron 5 days to swim,See customer service issued by the stroke,Feel arrangement quite rich,"Go to the Summer Palace in the morning/The lama temple,In the afternoon to south lane gongs and drums,Night around the north sea".So going to pay registration.But his wife had put a question:How long time sightseeing tour?Drive long?购物点 how many?Visit 购物点 how long time?In the face of the barrage general problem,The personnel of the service immediately become hem and haw.Full of doubts Mr Zhang and his wife finally did not choose the travel agency.

　　防骗招数： FangPian way:

　　新的《旅行社条例》规定：旅游合同中应载明下列事项：行程中交通、住宿、餐饮服务安排及其标准；统一安排游览项目的具体内容及时间；旅游者自由活动的时间和次数；安排的购物次数、停留时间及购物场所的名称；需要旅游者另行付费的游览项目及价格等。“行程应该使游客对所有细节一目了然，这样才能更好地维护自己的合法权益。”广之旅市场推广中心总经理温前告诉记者。

The new[Travel agency regulations]provisions:In the travel contract shall contain the following items:Tour traffic/accommodation/Catering service arrangement and its standard;The unified arrangement of the visit project specific content and time;Tourists free time and frequency;Arrangement of shopping times/Residence time and shopping place name;Tourists need to be paid to the project and price etc."Stroke should make visitors to all details be clear at a glance,In order to better safeguard their legitimate rights and interests."GuangZhiLv marketing center general manager told reporters before the temperature.

　　食宿陷阱超豪酒店只有四星 Room and board trap super hao hotel only four

　　“原以为"超豪华酒店"是比五星级还豪华的酒店，结果入住之后我查了下，竟然只是四星级！顿时好失望！”

"thought"Super luxury hotel"Is greater than 5 star also luxurious hotel,After I checked in the next,Actually just 4!Immediately good disappointed!"

　　春节将近，平日里忙于工作的段先生陪妻子前往海南休闲度假，特地选了“海南七日超豪华双飞游”。结果失望地发现：酒店根本货不对板。段先生和导游交涉，结果却无法令人满意。

The Spring Festival nearly,Daily busy working period with wife Mr To hainan leisure vacation,Specially chose"Hainan seven days super luxurious double kick to swim".The results disappointed to find:Hotel basic goods wrong plate.Mr Period and guide negotiations,The results are not satisfactory.

　　防骗招数： FangPian way:

　　市民要着重留意“超豪华酒店”、“超值团餐”等含混模糊的字眼，有些旅行社容易打着这种旗号来打擦边球。至于旅行时的住宿条件、餐费标准，最好在报团之前咨询清楚，以免花冤枉钱。

People should pay attention to focus on"Super luxury hotel"/"Overflow group meal"Ambiguous, such as fuzzy words,Some travel easily under the flag to play edge ball.As for travel accommodation/Meals standard,In the report before consulting group clearly,In order to avoid a flower to treat unjustly money.

　　购物陷阱行程突添购买项目 Shopping trap stroke process add purchase project

　　吴阿婆是广州人。元旦期间，孝顺的儿子为她报了一个“夕阳红”的旅行团。由于这个旅行团成员大多是上了岁数的阿公阿婆，所以行程安排主要以休闲放松为主，在每个游览景点停留的时间稍长。

Wu woman is guangzhou people.During the New Year's day,Filial son she called a"Sunset glow"Tours.Because of this member of the tour group is mostly older woman enjoys,So travel arrangement is mainly to veg out primarily,In each scenic spots for a long time.

　　可是，在游览九寨沟时，导游却将集合的地点定在了山脚下的某家纪念品超市。这是合同没有注明的。待吴阿婆和同伴游览结束、在超市集合后，立刻被一群热情的销售人员围住了，有的推荐“开过光”的玉石佛像，有的大声吆喝着88元/斤的野牦牛肉。

but,Visit the jiuzhaigou,Tour guide but set place set for a house at the foot of the souvenir.This is not shown on the contract.For wu woman and friends visit end/In the supermarket after collection,Immediately by a group of enthusiastic sales staff around,Some recommended"Open a light"Jade Buddha,Some Shouting 88 yuan/jin the wild yak meat.

　　看到吴阿婆有些动心，导游凑了上来，神神秘秘地告诉吴阿婆：自己可以帮忙砍下价。最后，原价88元/斤的野牦牛肉被吴阿婆以70元/斤的价格购得。后来才发现，这批肉存在问题。

See wu woman some unsettled,Guide gather together up,The son absolute being mysterious mi ground tell wu woman:They can help you cut down the price.finally,The original price 88 yuan/jin the wild yak meat is wu woman with 70 yuan/jin price purchase.It was found later that,This batch of meat problems.

　　防骗招数： FangPian way:

　　市民在签署旅游合同时，一定要明确此行程是否会进购物点。如果合同上有条款写了“此景点游览完毕后会安排游客前往××购物”，则要问清楚购物安排是怎样的，有无消费最低限额、可否不参加购物活动等。市民最好将客服人员的回答注明在合同上，然后再签署合同。

People in the travel contract signed,Must be clear whether the trip will be in 购物点.If the contract clause wrote"After the completion of the sightseeing tour will arrange for tourists to visit xx shopping",Should ask shopping arrangement is what kind of,Whether the minimum consumption/Can you not to participate in shopping activities.The citizen is best customer service staff will answer indicate in the contract,And then sign the contract.

　　退款陷阱取消行程只退三成 Refund trap cancellation refund thirty percent only

　　“本想出游，但部门领导突然大调整。没办法只好取消行程，可是退钱时客服却告诉我只能退回三成。”小文在微博痛骂“黑心无良”旅行社，“旅行社说报名已经截止，酒店的床位、机票等都已经订好，所以只能还给我三成。”由于小文签署的合同中并没有旅行社的赔偿条款，无奈只好作罢。

"Wanted to go on a journey,But the department leader suddenly large adjustment.Can't we had to cancel the trip,But when the money back but customer told me I can only thirty percent return."Xiaowen in micro bo rant"Black heart no good"Travel agency,"Travel agents said registration has been cut-off,The hotel bed/Air ticket, etc. Have been booked,So only thirty percent return it to me."The signing of the contract due to xiaowen and no travel agency indemnity clause,But have to forget about it.

　　防骗招数： FangPian way:

　　旅行社的赔偿条款是旅游合同中至关重要的一条，有些旅行社为了逃避责任、迷惑消费者，往往将其写在最后或干脆不写。

Travel agency indemnity clause is the tourist contract is very important in a,Some agencies to avoid responsibility/Confuse consumers,Often the writing in the last or simply don't write.

　　业内人士提醒，市民在签署合同时，应仔细研究赔偿条款。

The personage inside course of study warns,Citizens in the contract signed,Should be a careful study of indemnity clause.

　　业内人士支招 The personage inside course of study to move

　　“市民在选择旅行社及旅游线路时，应根据自身爱好、出行条件等选择适合自己的线路，不要盲目追求低价；在报名前货比三家，选择性价比最高的行程；在报名的时候，市民要与旅行社签订旅游合同，对行程安排、服务标准、旅游价格、违约责任等内容要了然于心。此外，还应留意是否提供全程导游服务、观光购物的时间分配是否恰当等要素。”广之旅市场推广中心总经理温前提醒。

"Citizens in the choice of travel and tourism in line,Should be based on their own interest/Travel conditions and choose the suitable line,Don't blindly pursue low price;In the shop around before signing up,Choose the highest ratio of stroke;In signing up,Citizens to travel with a tour contract,To schedule/Service standard/Tour prices/Liability for breach of contract, etc to understand in heart.In addition,Should also pay attention to whether it provides the guide's service/Tourist shopping time whether the allocation of elements such as appropriate."GuangZhiLv marketing center general manager before temperature remind.