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高铁车厢仅3人车站称没票 回应:客服业务不熟--亲稳网络舆情监控室
2013-01-29

  1月25日,樊先生发微博称,下午4点50分,他在北京南站购买去合肥的高铁商务座票,售票处告诉他没有票,但他托人买到票上车后,发现全车厢加他才三个人。列车马上到合肥时,商务车厢才五个人。樊先生还发了一张车厢内大部分是空座的图片。此事引发网友热议。

On January 25th,Mr Fan FaWei bo said,Fifty points at four in the afternoon,He in the Beijing south station to hefei buy high iron business seat ticket,Ticket office told him no ticket,But he bought tickets to get on the subject,Find the whole car and he was three.The train to hefei immediately when,Business car just five people.Mr Fan sent a car inside most of the pictures is vacant position.It cause net friend of hot debate.

  26日,北京南站回应称,旅客樊先生在商务贵宾室询问1月25日前往合肥的高铁是否有票,由于客运服务人员不是售票人员,业务不熟练,错误操作导致回答旅客不准确,误认为合肥方向高铁都没有商务座。随后,该旅客的司机在车站售票窗口买到了G271次商务座。

26,Responded that Beijing south station,Mr Fan passengers in business VIP room ask January 25 according to hefei high iron if there is a ticket,Due to the passenger service personnel is not the ticket personnel,Business not skilled in,Error operating lead to answer passenger inaccurate,Mistaken for hefei direction high iron all have no business base.then,The driver of the passenger ticket window at the station to buy G271 time business base.

  就此事,北京南站26日发微博向樊先生道歉,并表示2月3日前,合肥商务座票额充足,欢迎旅客乘坐。

it,Beijing south station 26 FaWei Po to Mr Fan to apologize,And says February 3rd,Hefei business seat face enough,Welcome to passengers are.

  对此,樊先生发微博表示,收到了北京南站的回复和电话道歉。他已经接受了道歉,只希望北京南站今后对员工加强管理,对乘客负责。

this,Mr Fan FaWei bo said,Received Beijing south station reply and telephone apology.He has to accept the apology,Only hope that in the future Beijing south station staff to strengthen management,Responsible for the passengers.

  网友“李淳风”:业务不熟还是态度问题?怎么连买票都不会吗?

Net friend"LiChunFeng":Business is not cooked or attitude problem?How won't even buy a ticket?



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