旅行社以低价吸引游客参加香港游，却只顾安排购物，未能安排酒店住宿，导致20多位游客在春节假期不得不在旅游大巴上过夜。最终游客愤然报警，香港相关旅游部门出面道歉。春节假期，香港旅游业发生的“睡大巴”事件闹得沸沸扬扬，同时也引发了对于“零负团费”低价揽客的质疑。北京市场上，是否存在着此类“零负团费”的旅行团？游客的权益能否得到保障？记者昨日就此进行了暗访。

Travel to low to attract tourists to tour,But want to arrange shopping,Failed to arrange hotel accommodation,Lead to more than twenty tourists to travel during the Spring Festival holiday on the bus for the night.Final tourists in anger alarm,Hong Kong tourism departments related to apologize.The Spring Festival holiday,Hong Kong travel industry happen"Sleep bus"Events make an uproar,At the same time also caused for"Zero negative cost"The question LanKe at a low price.The Beijing,If there are such"Zero negative cost"Tours?The rights and interests of tourists can be guaranteed?This reporter yesterday the investigations.

　纯玩团高价高质无购物 High quality pure play group without shopping

　　所谓的“零负团费”旅行团，就是旅行社在招揽游客时，分文不赚只收成本价，甚至低于成本价揽客。这种低价看似诱惑力十足，但游客一旦参团旅游，“噩梦”也就随之开始。从强制购物到自费项目，旅行社和导游利用各种手段让游客花钱，从中赚取利润。

The so-called"Zero negative cost"Tours,Travel agency is in when attract visitors,Nothing don't earn only take cost price,Even less than the cost of the LanKe.This kind of low price seems very tempting,But tourists once CanTuan tourism,"nightmare"Will then begin to.From forced shopping to chargeable,Travel agency and guides by using various means to let visitors spend money,Make a profit.

　　如此看来，“零负团费”的最大特点就是低价揽客。那么，北京的旅行社是否存在这种现象？

so,"Zero negative cost"The biggest characteristic is LanKe at a low price.so,Beijing travel agent whether there is this kind of phenomenon?

　　昨日上午，记者来到国旅王府井门市部，询问五天四晚的港澳团在3月中旬的报价情况。工作人员表示，3月中旬的往返双飞港澳“纯玩团”每人需要支付5160元的团费。“这还不包括200元的司机导游小费。”相比较某些“零负团费”旅行团每人不到2000元的报价，这里每人5160元的“裸价”确实高出不少，看到记者面露疑惑，工作人员仔细地给记者算起了账。

Yesterday morning,The reporter comes to CITS wangfujing salesroom,Ask four five days late Hong Kong and Macao group in mid-march offer situation.Staff said,In the middle of march of Hong Kong and Macao to sf"Pure play group"Each person need to pay 5160 yuan membership fee."It doesn't include the 200 yuan driver guide tips."Compared to some"Zero negative cost"Each group of less than 2000 yuan price,Here 5160 yuan each"Bare price"Really much higher than,See the reporter surface dew doubt,Staff carefully to press the TAB count.

　　“5000多元的团费里面，机票占了大头。您如果3月份自己往返香港，加上机场建设费和燃油税，没有3000元根本拿不下来，但我们旅行社基本能够拿到2000到2500元的往返折扣机票。”工作人员表示，在香港3晚、澳门1晚的四星级酒店住宿费，即使是团体预订也需要最少每人2000元。

"5000 yuan in the membership fee,The ticket for the big head.If you march to their Hong Kong,Add the airport construction fee and fuel oil tax,No 3000 yuan don't down,But we travel basic are able to get 2000 to 2500 yuan return discount tickets."Staff said,3 night in Hong Kong/One night the four-star hotel accommodation,Even if is group reservation also need at least 2000 yuan each.

　　如此算来，这个港澳游旅行团的成本已经超过每人4000元。“剩下的还有迪斯尼乐园、海洋公园等景点的门票再加上六菜一汤的餐标。所以您别看5000多元的报价，实际上旅行社和导游拿到的利润并不高。”工作人员表示，这种“纯玩团”和低价团的另外一大区别就是没有任何购物行程。“我们会安排自由活动时间，您自己愿意到哪里购物都可以，但是我们绝对不会主动带您进店，不会强制您购物。”

exasperated,The Hong Kong and Macao swim tour cost is more than 4000 yuan per person."The rest of the and Disneyland/Ocean Park, and other attractions tickets plus six vegetables a soup eat scale.So you don't see 5000 yuan price,Actually travel agency and guides to the profit is not high."Staff said,this"Pure play group"And low group's another big difference is that no shopping trip."We will arrange free time,You are willing to where shopping can be,But we never active take you into the store,Don't force your shopping."

　购物时间是游玩时间4倍 Shopping time is time for 4 times

　　相对于这种高价高质、没有强制购物的“纯玩团”，游客还有没有其他选择？

Relative to the high quality/No force of shopping"Pure play group",Tourists have no other choice?

　　昨日上午，记者走访了几家中小规模的旅行社，发现相对低价的港澳游旅行团同样存在。不过，游客想要获得这份便宜，同样也得付出一些代价：必须参加旅行社安排的“逛店”行程。

Yesterday morning,The reporter interviewed a few home small travel agency,Found that relative low price of Hong Kong and Macao swim there is also a tour group.but,They want to get the cheap,Also have to pay some price:To attend the travel arrangements"Shopping store"stroke.

　　“我们3月中上旬出发的港澳五日四晚标准团，报价为每人2080元，不含导游小费，55岁以上的中老年人需要另加每人400元的费用。”位于阜成门外大街的“蓝色假日”旅行社工作人员透露。

"We three months a departure Hong Kong and Macao five days BiaoZhunTuan four nights,Price is RMB 2080 per,Does not contain the guide tips,55 the elderly need to add the cost of 400 yuan per person."The street is located in fuchenmen"Blue holiday"Travel agency personnel has revealed.

　　为什么这里的报价比起大旅行社足足低了一多半？在这家旅行社提供的行程安排上记者找到了答案。原来，游客在到达香港的第二天，旅行团就会“参观”珠宝店2小时、手表店和百货店2.5小时、DFS免税店1.5小时。一天时间里，竟有6小时是在“逛店”。

Why does it offer travel agencies for low than painful?In the travel agency to provide travel arrangements on the reporter found the answer.The original,Visitors to Hong Kong in the second day,Tours will"visit"Jewelry store 2 hours/Watch shops and department stores 2.5 hours/DFS duty free 1.5 hours.One day in the time,But there are six hours is in"Shopping store".

　　与如此长的逛店时间形成鲜明对比的是，包括星光大道、金紫荆广场等六七个香港著名景点的参观时间，加起来也总共只有1.5小时。购物时间是游玩时间的4倍。

And such a long time to shop contrast,Including avenue of stars/The golden bauhinia square day Hong Kong famous attractions to visit time,Can add up to a total of only 1.5 hours.Shopping time is the time for 4 times.

　　“羊毛出在羊身上，如果您想玩得更痛快，可以多花钱报名纯玩品质团。”当被记者问及“为什么逛店时间这么长”时，旅行社工作人员这样回答。

"Wool comes from the sheep,If you want to play more time,Can spend more money the pure play quality group."When asked by reporters"Why such a long time to shop"when,Travel agency personnel replied.

　　记者随后走访另外几家旅行社，发现五天四晚港澳游的报价基本在每人2500元到4000元之间，并且无一例外地都安排了购物的环节。“我们这种行程跟零负团费是有区别的。”一家旅行社的工作人员表示，与零负团费不同，所有进店购物的环节都在合同中提前跟游客说清，而且也不会强制游客购物。

Reporter then visit several other travel agency,Five days later found four Hong Kong and Macao swim offer basic on each of 2500 yuan to 4000 yuan between,And without exception, have arranged shopping link."We this stroke with zero negative cost are different."A travel agency staff said,And zero negative different cost,All into the store shopping link in the contract prior to the tourist clear,And also won't forced tourists shopping.

虽无强制购物但有精神压力 Although no forced shopping but have mental pressure

　　“肯定不会强制购物，你只要进店待着就可以了。”面对记者的疑虑，工作人员说道，“不购物是可以的，但一定要待满那么长时间。不待满时间不能出店。”

"Won't forced shopping,As long as you stay in store is ok."Facing journalists' doubts,Staff said,"Don't shopping is ok,But must stay full so long time.Don't stay full time doesn't ChuDian."

　　游客只要在商店里“待够时间”，就算不购物也没关系吗？刚刚参加了一个类似的港澳游旅行团的游客李澜发现，真实的情况并不像旅行社形容的这样简单。

As long as the tourists in the shop"Enough time to",Even if not shopping also it doesn't matter?Just took part in a similar Hong Kong and Macao swim group of tourists LiLan found,The real is not like travel agency describe so simple.

　　“旅行团往商店里一进，大门一关，不到时间谁也别想出来。店里连厕所都没有，也没有椅子之类的让你休息，一进去导购就都围上来，俩小时里必须一直挑商品，一直试才行。”回想起这趟购物时间远远超过游玩时间的旅游，李澜至今心有余悸。

"A tour group to shop in,Gate a close,No time who don't also want to come out.The shop didn't even the toilet,No chair, let you rest,In a shopping guide are surrounded,Two hours must always carry goods,'ve been trying to go."Recall on this shopping time than play time travel,LiLan was so far.

　　“旅行社也确实没有硬逼着你买东西，但是全都是软刀子割肉。”李澜表示，不仅是购物店里的店员，导游也会亲自上阵，用各种手段推销。而且导游会有意拿买得多的游客跟买得少的游客比较，甚至冷嘲热讽，从精神上给游客施加压力。“心理压力特别大，不买都觉得过意不去，他们的目的就是刺激你花钱。”

"Travel agencies do not trying to prise the things you buy,But is all soft knife to cut meat."LiLan said,Is not only a shopping store clerk,Tour guide will play in person,Use various means to promote.And the guide will take to buy many tourists to buy less of tourists comparison,Even cynicism,From the mental pressure to tourists."Psychological pressure particularly big,Don't buy all feel bad,Their goal is to stimulate you spend money."

　　最终，在这个号称没有强制购物的旅行团，李澜光是购物就花了4000多元，远远高于团费。

finally,In the so-called no forced shopping Tours,LiLan just shopping is spent more than 4000 yuan,Cost is much higher than.

　　本报记者 杨汛 实习生 韩芳

Our reporter Yang xun HanFang interns