2月15日，山西省洪洞曲亭水库灌溉输水洞洞顶发生垮塌事故造成巨大损失，其中之一便是影响到铁路运行安全，造成前往太原方向的多条线路严重受阻。水库险情导致铁路中断列车取消，似乎是不可抗拒因素，但旅客由此造成的各种显性隐性损失，又该由谁来承担呢？

On February 15,,Shanxi hongtong QuTing reservoir irrigation lose water tunnel hole crest the clock milk which collapsed accident caused a great loss,One of them is to affect the safe operation of railway,Cause to taiyuan direction of the multiple line seriously hindered.Reservoir danger lead to railway interrupt train cancel,Seems to be irresistible factors,But passengers caused by all kinds of dominant recessive loss,And the who will bear it?

　　2月15日上午，位于山西省洪洞县境内的曲亭水库输水洞破裂，发生漏水。险情导致南同蒲铁路洪洞段1.4公里长被水冲坏，湍急的水流将路基刷空，给铁路运行带来了极大的安全隐患，南同蒲铁路被迫关闭。途经该路段的多趟列车受到影响。随着列车的停运，大量旅客纷纷涌向火车站退票。

On February 15th morning,County is located in Shanxi Province within the territory of the QuTing reservoir lose water tunnel fracture,Happen leakage.Risk with rush to south railway hongtong section 1.4 km long is water impact,The rapid flow of subgrade brush will be empty,In railway operation brought great safety hidden trouble,South with rush railway was forced to close.Through this section of train affected.As the outage,A large number of passengers have flocked to refund the railway station.

　　2月17日上午，《法制日报》记者专程赶到此次事故受影响最大的临汾火车站进行了采访。

On February 17th morning,[Legal daily]Reporter for coming all the way the accident affected the biggest linfen railway station interviewed.

退票旅客排起长龙 Refund passenger line up the long dragon

　　当记者赶到临汾火车站时，售票大厅内已经排起了长长的队伍，拎着大包小包的退票队伍一字排开，从大厅一直排到了站前广场。

When the reporter arrived in linfen railway station,The ticket hall have to line up long team,Carry bale packet returned successive team,From the hall has been arranged to the station square.

　　记者注意到，车站执勤的工作人员明显比往常增加了许多，虽然退票人员很多，但现场秩序井然。

Reporter noticed,The station duty staff obviously increased a lot than usual,Although many refund personnel,But the scene in an orderly manner.

　　售票大厅门口，工作人员根据大厅内情况逐批次允许厅外退票人员进入厅内，每批大约10人左右。

Ticket at the door of the hall,According to the situation in the staff by batch allow hall outside refund workers into the hall,Each group of about ten or so.

　　在站前广场，记者遇到了准备一早送孩子去太原参加考试的徐女士。徐女士告诉记者，自己头一天晚上10点半通过朋友得知孩子乘坐的K7808次列车停运的消息，一大早便赶过来退票。

In the station square,Reporter met preparation early in the morning to send children to taiyuan to take the test on the ms xu.Ms xu told reporters,His first night half past ten through a friend that children K7808 on train decommissioning of the news,Early in the morning and come out a refund.

　　在现场工作人员的指引下，徐女士加入了退票的队伍中。经过一个半小时的等待，徐女士终于进入了大厅内。

At the scene under the guidance of the staff,Ms xu joined the cancellation of the team.After one and a half hours of waiting,Ms xu finally entered the hall.

　　一位工作人员告诉记者，所有售票窗口都能退票，退票分两种情况：如果是现金购票的直接退现金，网络购票的则需要填写车票收回凭证，票款直接退回购票的银行卡内。

A staff, told reporters,All ticket window can be refund,Refund divide kind of case:If it is cash purchase direct refund cash,Network of the tickets is required to fill in the ticket back vouchers,Direct return fare tickets in the bank card.

　　由于徐女士的两张车票是网上订购，在领取并填写了车票收回凭证交回车票后，整个退票过程便完成了。

Because ms xu two tickets online order,On the back and fill in the ticket vouchers to return ticket after,The refund process is complete.

　列车取消通知有点晚 Train a bit late cancellation

　　而家住洪洞的小樊却没有那样幸运了。春节前，小樊幸运地买到了2月16日从洪洞到太原的车票。

And live in hongtong little fan but not so lucky.Before the Spring Festival,Small fan fortunately bought February 16 from hongtong to taiyuan ticket.

　　本以为不误17日上班的她在到达洪洞火车站后发现火车停运了。

Thought not to miss 17 to work her arrival in hongtong railway station to find that the train after the outage.

　　“本来想着先退票再说，可是排队时发现人实在太多了，足有四五百人。火车站工作人员也告诉我们，自己想办法先走吧，铁路恢复还不知道到什么时候呢！”小樊告诉记者。

"Originally thought to refund again,But while waiting in line to find too many,A full - people.Railway station staff also tell us,You can try to go first,Railway lines to also don't know to what time!"Small fan told reporters.

　　无奈的小樊到汽车站乘坐大巴车，大巴也买不到车票，最后只好选择临时跑太原的“黑中巴”，而“黑中巴”的价格也从以前的70元涨到了110元，且还在不断涨价。经过一个小时的等待后，小樊最终花了130元坐上了到太原的“黑中巴”。

But the small fan to bus station take DaBaChe,The bus will not buy the ticket,Finally had to choose temporary run taiyuan"Between black",and"Between black"Price from the previous 70 yuan rose to 110 yuan,And continued to rise in price.After an hour of waiting,Small fan eventually spent 130 yuan on the to taiyuan"Between black".

　　“没办法，就是花再多也得走，迟到一天不光没有工资，连全勤奖也没了。但乘汽车多花的这部分损失找谁说呢？”面对记者，小樊无奈地表示。

"Can't,It takes more than have to go,Late one day not only no pay,Even the perfect attendance award, too.But by car to spend this part of the loss to find who said it?"In the face of the reporter,Small fan said helplessly.

　　而退票成功的徐女士也面临同样的问题。徐女士的孩子本打算到太原参加某学校艺术考试，由于列车停运，经过考虑徐女士取消了行程。

And refund successful xu lady is facing the same problem.Ms xu of the children are going to attend a school in taiyuan arts test,Due to train in,After considering ms xu cancelled the trip.

　　“幸亏孩子还报了其他学校，但这个突发情况也让孩子少了一个机会。这种损失是无法预估的。”徐女士向记者表示。

"Thanks to the child called the other schools,But the sudden situation also let children less a chance.This loss is unable to estimate the."Xu lady told reporters.

　　而在网上有网友反映，事发当晚自己检票进入车站后并没有被告知列车取消，而是晚点，很长时间后，车站才通知列车被取消，虽然很生气，但也很无奈。也有网友反映，事情发生当天，自己仍然能在12306网站上买到2月16日途经事发地的车票，并没有通知取消。

And in the online netizens to reflect,The night after his ticket into the station and were not told the train to cancel,But late,After a long time,The station to inform the train is cancelled,Although very angry,But also very helpless.Have net friend reflect,Things happen the day,You still can be in 12306 website to buy February 16, the way the ticket,And without notice to cancel.

　　还有不少网友表示，自己排了几个小时买到的票不能一句退票就了事，相关部门至少应该给个说法。

There are not a few net friend said,His line for hours to buy the tickets cannot be a refund is over with,Related departments should at least give a statement.

铁路部门表示无奈 The railway departments said helpless

　　就此问题，记者联系了太原铁路局。太原铁路局一位田姓工作人员向记者介绍说，事件发生后，太原铁路局迅速采取了一系列措施，尽全力保障旅客的损失降到最低。

question,Reporter contacted the taiyuan railway station.Taiyuan railway station staff a TianXing introduces to the reporter said,After the incident,Taiyuan railway station quickly adopted a series of measures,Try our best to protect passengers losses to a minimum.

　　据了解，2月16日上午，太原铁路局向太原南工务段下达抢险指令后，160余名突击队员带着干粮迅速集结，分乘汽车、马力车赶赴受灾现场，投入到了抢修过程中。而对于无法正点到达的列车，铁路部门想方设法保证车上旅客食品和水的供应，确保不让一位旅客饿肚子。

It is understood,On February 16 morning,Taiyuan railway station to taiyuan south Labour wu paragraph issued after the rescue instruction,More than 160 commandos with dry food was quickly,Points by car/Horsepower car to the disaster site,Into repair process.For not the punctual arrival of trains,The railway departments to ensure that the car passenger food and water supplies,Ensure that don't let a passenger hungry belly.

　　该工作人员告诉记者，太原铁路局还及时通过官方微博、新闻媒体将抢险的最新进程、最新的列车动态及退票的相关事宜告知旅客。

The staff told reporters,Taiyuan railway station in time also through official micro bo/The news media will rescue the latest process/The latest train dynamic and refund issues relating to inform passengers.

　　“险情发生导致铁路中断，铁路部门本身也是受害者。因为毕竟不是铁路部门自身的原因导致列车取消，况且线路被毁，列车取消也给铁路部门造成了不小的损失。险情发生后，工作人员更是连续奋战抢修了三天，为的就是让线路尽快恢复通车。至于一些旅客反映的损失问题，铁路部门只能表示遗憾，希望旅客能理解。”该工作人员表示。

"Danger happen lead to railroads,The railway departments itself is the victim.Because after all, not the railway departments own causes train cancel,Besides line were destroyed,The train to cancel the railway departments caused a lot of losses.Danger after the occurrence of,Staff is to repair the clock for three days,In order to let the line resumed as soon as possible to traffic.As for some passenger reflects the loss,The railway departments can only regret,Hope that passengers can understand."The staff said.

　　而对于旅客反映的列车取消却被告知是晚点问题，该工作人员表示，因为事发当时无法确定事发路段到底具不具备通行条件，因此只能暂时通知是晚点，当确认路基被刷空不具备通行条件后，便迅速通知列车取消。

For the passenger train cancel reflect but was told is late problem,The staff said,Because the time can not be sure what the road traffic conditions with does not have,So can only temporarily notice is late,When confirm subgrade is brush empty do not have traffic conditions,Promptly notify train cancel.

　　该工作人员告诉记者，虽然铁路部门采取了一系列措施，但是面对如此复杂的情况，很多时候铁路部门也很无奈。由于没有一套现成的应急救助机制，遇到类似的这种不可抗拒的情况发生时，铁路部门只能让旅客退票，建议旅客选择其他出行方式。对于旅客选取何种方式，自己也没权过问。而铁路部门自身只有加紧抢修，让线路早日恢复，使旅客的损失降到最低。而像应急救助，单凭铁路部门一家根本无法完成。

The staff told reporters,Although the railway departments to take a series of measures,But with such a complicated situation,Most of the time the railway departments also very helpless.Because he didn't have a ready-made emergency rescue mechanism,Meet similar this irresistible occurs,The railway departments can only let passengers refund,Suggest passengers choose other traffic mode.For passengers choose what way,Don't ask yourself right.And the railway sector itself only to repair,Let the line will recover soon,Make passenger losses to a minimum.As emergency rescue,Single in the railway departments a can't complete.

政府主导救助机制 The government leading rescue mechanism

　　出行作为生活不可或缺的一部分，关系着每一个群众的切身利益。

Travel as an integral part of life,The relationship between each the masses' vital interests.

　　“从法律上来说，曲亭水库险情导致铁路中断列车取消而导致铁路部门无法完成运输合同，铁路部门是无责的，因为这属于不可抗拒因素。但是，此事确实给旅客造成了一定的损失。如何将旅客损失降到最低，不仅仅是铁路部门一家应该考虑的问题。”山西大学法学院教授陈晋胜说，“最好的办法还是应该建立一套突发情况下由政府主导的救助机制。”

"Legally,QuTing reservoir danger lead to railway interrupt train cancel and lead to the railway departments was unable to complete the contract of carriage,The railway departments is no duty,Because it belongs to the force majeure.but,It does give passengers caused a certain loss.How will the passenger to minimize loss,Not only is the railway departments should be considered a problem."Shanxi university law school professor ChenJinSheng said,"The best way is to establish a set of emergency cases by the government leading rescue mechanism."

　　陈晋胜表示，具体来说，类似事件发生后，政府应该第一时间主导成立相关部门参与的工作组，及时通过新闻媒体发布相关信息，在积极组织公安、武警等相关力量抢险的同时，还应该协调铁路部门及相关交通部门做好旅客的安置疏散工作，如免费向旅客提供食品、住宿条件，及时安排旅客乘坐其他交通工具到达目的地，使旅客的损失降到最低。

ChenJinSheng said,specifically,After the occurrence of similar events,The government should first time leading established related departments to participate in the group,Timely through the news media release related information,In actively organize public security/Armed police and other related power rescue at the same time,Should also coordinate the railway departments and related transportation departments of passenger evacuation resettlement work,As to the passenger free provide food/accommodation,Timely arrangement of passengers take other traffic tools to reach its destination,Make passenger losses to a minimum.

　　而山西大学社会学专家黄青表示，这套由政府主导的救助机制还应该注重“多元化”，积极发挥企业的作用。

And shanxi university sociology experts HuangQing said,This by the government leading rescue mechanism should also pay attention to"diversity",To give full play to the role of the enterprise.

　　黄青表示，政府的力量毕竟是有限的，而社会的力量则是无穷的。比如在食宿提供及旅客安置疏散时充分发挥一些酒店、客运公司的作用，让这些企业参与其中，既可以节约政府成本，又有利于培养企业的社会责任心。

HuangQing said,The government's power is limited after all,The social power is endless.Such as room and board to provide for passengers and evacuate give full play to some hotel/The role of passenger transport company,Let the enterprise involved,We can save the cost,And to cultivate the corporate social responsibility.

　　而对于旅客的损失问题，黄青表示，政府可以考虑对受损失旅客进行适当的补偿，但这些必须在法律范围内。

For the problem of loss of passengers,HuangQing said,The government can consider to lose passenger proper compensation,But these must be within the bounds of the law.

　　截至记者发稿时，南同蒲铁路受损铁路线已经恢复正常。(记者 马岳君)

At press time,South with rush railway damaged railway line has returned to normal.(Reporter MaYueJun)

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